Savor exquisite cuisine at a variety of dining venues, like the Main Restaurant and The Chef’s Table. You can also order delicious tapas between meals in the Main Lounge.

With fewer guests on board, you can enjoy the luxury of space to unwind, relax and reconnect with your loved ones. Our public areas, including lounges and restaurants, are never overcrowded.

With a fleet of complimentary bicycles on board, you have the opportunity to explore Europe on our guided bike tours, or go discover on your own.

Soak up some rays or take a dip in our refreshing pool as we pass by centuries-old castles, charming villages and other breathtaking scenery.

After a marvelous day of immersive shore excursions, return to the ship and treat yourself to a bit of pampering with a soothing massage.

Are you looking for a way to stay fit on vacation? Hit the treadmill or lift some weights while cruising from one destination to the next.

Whether it’s traditional Bavarian music, a local quartet or modern piano favorites, there is an eclectic schedule of entertainment on board.

Airport Information
For your convenience, your airport information will be included in your electronic travel documents to ensure you have the latest information pertaining to your journey.

AMSTERDAM: Amsterdam Schiphol Airport (AMS)
Upon arrival, please collect your baggage, pass through Customs and proceed towards your arrivals gate exit. You will be met by an AmaWaterways representative holding a sign with your ship name who will provide you with instructions regarding your transfer.

Amsterdam Schiphol International Airport is located 10 miles (16 km) southwest of the city center, an approximate 45 minute ride to the hotel or ship in normal traffic conditions.

Docking Locations

Some European ports have more than one docking location, so please refer to your cruise documents for the exact location. Local river authorities are responsible for allocating docking spaces and locations may vary depending upon the number of ships in port on any given day. Ships typically moor facing upstream, against the current. There may be times when multiple ships are tied together and views from your stateroom are temporarily restricted. These are typical situations that are beyond the control of AmaWaterways. Docking locations may also change without notice. For guests making their own way to the ship, please contact the ship on the day of embarkation to verify its exact location.

Embarkation & Disembarkation

Official embarkation time is 3 p.m. for all ships. This allows the staff and crew enough time to prepare your stateroom and have the ship ready for your cruise. If you arrive earlier, you may check your luggage on board and relax in the Main Lounge or explore the local area.

Official disembarkation time is 9 a.m. You may disembark earlier if the ship is moored in your final destination. You may disembark later provided you have vacated your stateroom and have checked out no later than 9 a.m.

Land Packages & Hotel Information

AmaWaterways Hotel Welcome Desk
For itineraries that include a hotel stay, you will find an AmaWaterways Welcome Desk located in or near the hotel lobby attended by the Cruise Manager and/or a local host. They can provide helpful information about the city and suggestions for your free time as well as information pertaining to your hotel to ship / hotel to airport transfer. If you reserved an extra night stay at our hotel, please note that no AmaWaterways Welcome Desk will be available. The hotel reception staff or Concierge Desk will be available for questions and local recommendations.

For pre-cruise land packages, the AmaWaterways Welcome Desk is open from 9 a.m. to 5 p.m. on the scheduled arrival day and at posted hours during the rest of your stay. For post-cruise land packages, the desk is typically open for two hours on arrival day and at posted hours during the remainder of your stay.

If you arrive outside of these operating hours, please proceed to the hotel’s reception desk to check in. A Welcome Packet will await you at reception or in your room with information about your Cruise Manager, his/her phone number and the schedule for the next day. There will be no AmaWaterways Welcome Desk outside of scheduled land package dates.

Hotel Arrival Information
Hotel check-in time is typically 3 p.m. local time. If your flight arrives in the morning, luggage can be stored at the hotel before check-in and delivered to your room later. Upon arrival to the hotel, please proceed to the AmaWaterways Welcome Desk (usually located in the lobby area). There is no guaranteed early check-in and requesting such may involve an extra fee. Please check with your specific hotel to confirm the check-in time.

Hotel Departure Information
Check-out time varies but is generally between 10 a.m. and 12 noon. If you have a late afternoon or evening flight, most hotels will store your bags until you depart for the airport. Guests with AmaWaterways departure transfers will be informed of their transfer pick-up time by the Cruise Manager or local host. If you do not have a pre-arranged transfer, the hotel reception staff will be happy to arrange transportation to the airport by taxi or private car.

Travel Money Tips

ATM (Automated Teller Machine) / ABM (Automated Banking Machine)
Our ships do not have cash machines, but ATMs and ABMs are widely available throughout Europe and readily accessible during shore excursions. Please be sure to bring your personal pin number or security code for your card(s). Prior to your departure, we recommend notifying your bank of your travel plans, so they can inform you of any applicable foreign transaction fees and/or restrictions.

Credit Cards
Major credit cards (Visa/MasterCard/American Express) are accepted in most European shops, hotels and restaurants. Please make sure your credit cards are valid for at least 30 days after you return home and activate them before you travel. Some places may require a minimum charge for using credit cards and others may not accept certain cards, so it’s best to bring more than one. As with your ATM card, we recommend informing your credit card company that you will be traveling abroad, so they can expect overseas charges on your account.

Note: We recommend you bring a chip style credit card and memorize your PIN number as most European countries use chip-and-pin credit cards. Cards with magnetic strips on the back (commonly used in North America) are used less frequently and may not work. You might want to carry some extra cash in your wallet to use in these situations just in case.

Travelers Checks
Travelers Checks can be exchanged for local currency on board in limited amounts (Mexican Travelers Checks, neither $USD or Pesos, are accepted). There may be a foreign transaction fee for this service and daily conversion rates apply.

Settling Your Bill On Board
The day before your river cruise ends, you will receive an invoice for any onboard charges you may have made. Please review it carefully before settling your bill. All onboard charges will be in Euros, payable with cash (Euros) or credit card. Pre-paid charge cards are not accepted. Your credit card company will convert your onboard charges into your home country’s currency at the current exchange rate and service fees may apply. Please note that your onboard charges will not be referenced as "AmaWaterways Los Angeles" on your credit card statement, rather it will list the ship name.

Accessing Public Restrooms
Some public restrooms throughout Europe require a fee for entry (typically between .50 and 1.50 Euro). Your Cruise Manager may have a limited supply of change; however, to ensure you are not left without options, we recommend keeping some small change handy (in local currency) for rest stops while ashore.

Recommended Gratuities
Please refer to the section “Life On Board/Recommended Gratuities”.

During Your Cruise

Reception
The ship’s reception desk is open 24 hours a day. Should you need any assistance, simply stop by anytime or call from your stateroom by dialing 9.

Onboard Language
The official language on board is English. All staff, crew and local guides speak English and all announcements and lectures will be presented in English. Occasionally, a foreign language guide will be aboard for specific groups, but all important onboard communication (spoken or printed) will continue to be presented in English for the benefit of all guests.

Smoking
Smoking (including e-cigarettes) is not permitted anywhere inside the ship, only at the rear of the Sun Deck. For the safety and comfort of all guests on board, your cooperation in observing the no-smoking policy is greatly appreciated.

Ship Schedule
The ship departs promptly from each port in accordance with its cruising schedule. The ship is unable to delay departure for guests who may not be on board. Unless you are on a shore excursion accompanied by an AmaWaterways guide, it is your responsibility to make your own way to rejoin the ship at a subsequent stop. Without limitation, AmaWaterways is not liable for any costs incurred if you miss the ship’s departure for any reason.

Stateroom Information

Entertainment-On-Demand
High-speed Internet and Wi-Fi access make it easy to keep up with the latest news and stay connected with friends and family back home throughout your voyage. Our Entertainment-On-Demand system offers recent Hollywood releases, as well as classic films, travel videos relevant to your destination, English-language news, sports, satellite TV programs and a selection of music channels, all available via your flat-screen TV. If you have questions about navigating the system or accessing the Internet, please contact the reception desk for assistance. Please note the ship’s television reception and Internet operate via satellite and may be temporarily restricted or unclear depending on the ship’s location.

Telephone
Your stateroom has a telephone that may be used to call the reception desk and other staterooms. Please refer to the operating instructions provided. Calls may also be made from ship to shore. Charges will be billed to your onboard account. Please inquire at reception for rates.

Climate Control
Your stateroom is equipped with state-of-the-art fan coil air conditioning units and adjustable climate control. Please refer to the instructions provided or check with the reception desk should you have any questions regarding its use.

Electricity
Electricity on board is 220v with European 2-pin power outlets. You may need a European adapter and/or converter for any electrical appliances you bring with you. Stateroom bathrooms are equipped with electric shaver outlets. You may like to bring with you a multiport USB charger.

Ironing
For safety reasons, the use of travel irons is prohibited on board the ship. Clothes may be pressed for you for an additional fee.

Curling Irons
For safety reasons, the use of your personal curling iron is restricted on board the ship. A limited number of curling irons are available at reception.

Bathroom Amenities
Your stateroom is equipped with a hair dryer and spa-quality toiletries, including soap, body wash, shampoo, conditioner and body lotion.

Safe
Your stateroom is equipped with a small safe (12 x 14 in / 30 x 35 cm) for your personal use. We recommend placing valuables in the safe whenever you are away from your room. Oversized items may be stored in the ship’s safe at the reception desk.

Additional Stateroom Amenities
Your stateroom has two sets of robes and slippers for your use during the cruise. Fresh drinking water is replenished daily.

Onboard Facilities & Amenities

Salon & Spa Services
Hair styling services and massage treatments are available on board. Please inquire at the reception desk for a menu of services and to schedule an appointment. Please note, these services are available for a fee and can be paid for in cash or with a credit card at the time of purchase or at the time you settle any of your onboard charges prior to disembarkation from the ship.

Medical Facilities
There are no onboard medical facilities. Medical assistance can easily be called from shore if required. If medical services are required, such assistance is the financial responsibility of the guest.

Bicycles
Each ship carries a limited number of complimentary bicycles and helmets for guests to use whenever the ship is docked. You can explore the riverside bikeways on your own or join a guided bike tour (available in select ports). There is a sign-up sheet to reserve bikes and/or space on guided bike tours. Use of the bicycles is at your own risk and AmaWaterways and its affiliates are not responsible for any injuries sustained during use.

Nordic Walking Sticks & Folding Cane Seats
A limited number are available on board; please ask reception should you wish to use one.

Fitness Room
Each ship has a fitness room with a selection of exercise equipment, as well as towels and fresh drinking water. Please inquire at the reception desk about hours of operation. There is no attendant on duty and use of this equipment is at the sole risk of the user. AmaWaterways and its affiliates are not responsible for any injuries sustained during the use of the fitness room.

Whirlpool, Pool and Sauna
All ships are equipped with a whirlpool or heated swimming pool, perfect for a refreshing dip. Saunas are available on select ships. There is no attendant on duty and use of these facilities is at the sole risk of the user. AmaWaterways and its affiliates are not responsible for any injuries sustained during the use of the whirlpool, pool or sauna.

Wellness Activities
During your river cruise, you will have the opportunity to participate in a variety of small group wellness activities, such as yoga, pilates, core strengthening, cardio and dance classes, depending on the expertise of the trained Wellness Host aboard your ship. Should you wish to engage in these classes on board, we recommend you pack comfortable shoes, yoga pants/gym shorts and a sports top or other appropriate fitness wear. Yoga mats, towels and any other necessary equipment will be provided on board and will be thoroughly sanitized after each use.

Gift Shop
The gift shop sells accessories, souvenirs, gifts and a limited selection of toiletries. Opening hours vary according to the itinerary, but the hours are usually from 8 a.m. to 10 p.m. daily except on embarkation and disembarkation days.

Ice Machine
For your convenience, an ice bucket is provided in your stateroom. Ice is available from the bar or a self-service ice machine.

Key Cards
At check-in your photo will be taken, this is registered within our onboard computer system, and synchronized to your magnetic key card. This key card is used for onboard purchases, entering and exiting the ship and for your stateroom.

Laundry & Ironing
Onboard laundry service and ironing is available for an additional fee. A price list is provided in your stateroom. Please note dry cleaning is not available during your cruise.

Mail
Stamps and postcards are available at the reception desk and mail is sent out from port each day. We offer a selection of complimentary AmaWaterways branded postcards. These can be found at the reception desk or near the library. The reception desk staff is happy to stamp and mail these AmaWaterways branded postcards for you free of charge. Stamps are also available for purchase.

Main Lounge
All ships have a large, comfortably furnished Main Lounge with a full-service bar and dance floor. It’s a place to gather with friends and family, listen to lectures, be entertained and enjoy live music by the onboard pianist who plays every afternoon and evening.

Printer
Each ship is equipped with a dedicated laser printer for printing airline boarding passes. You may send the print job from your stateroom computer. Please ask the reception desk for information about the printer.

Sun Deck
Each ship features an expansive Sun Deck offering 360-degree views of the passing -scenery. There is a heated swimming pool or whirlpool and ample sun loungers, tables, chairs and a shaded section where you can read, relax or gaze out at the view. For safety reasons, there may be times when access to the Sun Deck is temporarily restricted, such as when passing through locks and under low bridges.

Wi-Fi
Complimentary Wi-Fi is available throughout the ship. To access the ship's secure Wi-Fi on your personal device (such as a laptop, tablet or cell phone), you simply choose the shipname@Guest network and agree on the terms and conditions. Please note, the ship's Internet service operates via GSM networks similar to your mobile phone with Satellite as a back-up and may be temporarily restricted or unclear depending on the ship's location.

Additional Onboard Commentary
On very select rivers and itineraries the Personal Audio Device used for shore excursions can also be used for additional commentary while cruising. This is pre-recorded commentary that plays through the device, based on your current GPS location. Your Cruise Manager will explain more when applicable.

Onboard Dining

Onboard Dining
All onboard meals are included in your cruise fare. All meals are served a la carte. Dinner is a multi-course meal with a choice of delicious entrées, including a vegetarian option. All meals are skillfully prepared by European chefs and consist of continental cuisine made with fresh, locally sourced ingredients whenever possible.

For dinner at The Chef’s Table specialty restaurant, reservations are required as there is a limited seating capacity. Please contact the reception desk staff for reservation before 2:00 PM on your preferred day (first come, first serve basis).

We also offer a variety of alternative dining experiences, including early-riser breakfast; light lunch dining in the Main Lounge; and a selection of refreshments, tapas, snacks and sandwiches served throughout the day.

Beverages
Water on board is potable and we also restock the drinking water in your stateroom on a daily basis. Specialty coffees and teas are available free of charge any time of day and night in the Main Lounge. At lunch and dinner, fine wines, beer, soft drinks and specialty coffees and teas are available on an unlimited and complimentary basis. Soft drinks and alcoholic beverages are also available outside of mealtimes for an additional charge.

Special Diets
Please let us know prior to your departure date if you have any special dietary requirements (e.g., vegan, diabetic, gluten-free, etc.). We will make every effort to accommodate your request with the resources available to us.

Onboard Crew

Captain
The ship’s highly qualified and licensed Captain was carefully selected for his/her vast knowledge of the European waterways, attention to safety and ability to command the ship and crew.

Cruise Manager
Specifically selected for their knowledge, experience and friendly personalities, AmaWaterways Cruise Managers are resourceful, well-traveled and multilingual travel professionals. They are responsible for coordinating all daily activities both on and off the ship.

Hotel Manager
The ship’s Hotel Manager oversees all hotel operations on board, including the dining room, reception and housekeeping.

Ship Crew
All AmaWaterways crewmembers, from the nautical crew to stateroom stewards, are thoroughly trained to ensure you enjoy the best vacation possible.

Shore Excursions

Sightseeing Shore Excursions
As you have varied tastes, we have developed a selection of included small-group shore excursions in every port of call. These excursions may be on foot, via motorcoach or a combination of both. Each shore excursion is led by a qualified English-speaking local guide. In most locations you can also choose your activity level: gentle, regular or active pace tours. If you prefer to sleep in there are even some options for late risers.

Special Interest Tours
In select cities, we offer one or more included Special Interest Tours, unique alternative shore excursions with a highly specific focus, such as culinary demonstrations and local specialties tastings. These excursions are ideal if you are returning to a previously-visited destination or simply want to try something different. Space may be limited on Special Interest Tours, so if you are interested, we encourage you to reserve a spot online by completing your Cruise Check-In. (www.amawaterways.com/check-in)

Biking and Hiking Excursions
Guided hiking and biking tours bring breathtaking scenery to life as you pedal through the heart of Europe, or leave your footprints behind while venturing to new heights.

Personal Audio “Quietvox” Device
We will provide you with a sophisticated, lightweight audio headset device to take along on shore excursions, so you never have to miss a word of your guide’s insightful commentary.

Motorcoach Safety
For your safety, please remain seated with your seatbelt fastened at all times. We strongly advise against using the onboard washroom while in motion, please be advised that doing so will be at your own risk. AmaWaterways and its affiliates are not responsible for any injuries sustained for failing to heed these safety precautions. Personal bags, purses and other bulky items should be safely stowed in the overhead luggage racks or under your seat to keep the aisles clear. Please do not stow heavy items overhead. Take a moment to note all emergency exits and please be careful whenever entering and exiting the motorcoach.

Bicycle Safety
You may sign up for our guided bicycle tours on board. Safety helmets are provided and must be worn by every participant. Please follow the safety instructions provided by our bike tour guides. Your Cruise Manager will provide more information and further instruction on board. Please be advised the use of bicycles will be at your own risk; AmaWaterways and its affiliates are not responsible for any injuries sustained during their use.

Daily Cruiser Newsletter
The Daily Cruiser is available within our convenient myAmaCruise app, which can be downloaded prior to your sailing on the App Store and Google Play. You may request to receive a paper copy of The Daily Cruiser if you would prefer to have a physical copy, we recommend having a form of the Daily Cruiser on hand, as it contains the ship’s docking address, All Aboard times and your Cruise Manager’s and ship telephone numbers.

Water Levels
In the event of fluctuating water levels on certain stretches of the river, it may be necessary to operate part of your planned itinerary by motorcoach or to alter the daily program as determined by the ship’s Captain.

Docking Locations

Some European ports have more than one docking location, so please refer to your cruise documents for the exact location. Local river authorities are responsible for allocating docking spaces and locations may vary depending upon the number of ships in port on any given day. Ships typically moor facing upstream, against the current. There may be times when multiple ships are tied together and views from your stateroom are temporarily restricted. These are typical situations that are beyond the control of AmaWaterways. Docking locations may also change without notice. For guests making their own way to the ship, please contact the ship on the day of embarkation to verify its exact location.

Our commitment to the health and safety of our guests and crew remains of the utmost importance to us. We want to reassure you that we are working with global health authorities and local governments in the U.S. and around the world to follow all the most up-to-date health and safety protocols, some of which we have summarized for you below. Our experienced staff and crew have undergone special training and will be advised and guided by a Public Health Officer. As always, our crew will be on hand to take care of all the details so you can relax and enjoy your much-anticipated river cruise vacation.

Travelers are responsible for ensuring they meet the travel entry requirements of each country visited during the river cruise.

Please note: As new information becomes available, the Health and Safety Protocols below will be updated. Further details will be provided in your Electronic Travel Documents prior to departure.

For Our Guests

• Masks remain a personal choice for guests who wish to wear them. AmaWaterways does not conduct Covid testing on board our ships. If a guest self-tests and chooses to report a positive result to us, the protocol is that isolation and wearing a mask is voluntary. However, we will not allow them to take any long-haul coach transfer with other guests.
• We will have ample hand sanitizers available throughout the ship and their frequent use is required by all guests and crew.
• Our crew has implemented enhanced cleaning and disinfecting measures throughout the ship.
• We use state-of-the-art fan coil air conditioning units; there is no recirculating of air among staterooms.
• Our dining service will be compliant with current food and beverage safety recommendations.
• Our biking and hiking tours provide wonderful opportunities to enjoy fresh air and exercise. Throughout Europe and Asia, we provide a variety of onboard wellness activities led by professionally trained Wellness Hosts. Whenever weather permits, these small-group classes will be held on our spacious open-air Sun Decks.
• In the event that masks are recommended by local authorities, our onboard gift shops fleetwide will offer a limited supply for purchase.

For Our Crew

• All of our crew have certified medical clearance certificate.
• All our crew have participated in in-depth training on enhanced operating protocols led by our experienced corporate Designated Hygiene Officer in consultation with international and national health authorities. Each ship has their own Public Health Officer overseeing all aspects of health and sanitation for guests and crew.
• Masks are a personal choice for Cruise Managers and crew members who wish to continue to wear them.

We are continuously monitoring the updates from global health authorities and local governments in the U.S. and around the world. These temporary conditions are subject to change or withdrawal at any time. Please contact us with any questions or see our Travel Advisory FAQ.

*Enhanced protocols are subject to change by local authorities and may vary in certain destinations.

Is internet available on board?
Europe: High-speed Internet service is available free of charge as part of the in-stateroom "Entertainment-On-Demand." Additionally, AmaWaterways offers complimentary Wi-Fi throughout the ship.

Vietnam & Cambodia: Free Internet and Wi-Fi is available in the lounge with computer stations.

Africa Cruise & Land Safari: Free Wi-Fi is available but may be limited and sporadic during certain times of the day due to the ships isolated location.

Egypt: Complimentary Wi-Fi is available throughout the ship. Please note that at times while the ship is cruising in an isolated region of the Nile River, access may be sporadic

Can we reserve a table at the restaurant?
Our Main Restaurants have plenty of seating and dinner is a single seating where table reservations are not accepted. Our crew will serve you at your table and will be happy to offer you a similar choice of menu items formerly available at our buffets. Reservations for our specialty tasting menu at The Chef's Table specialty restaurant can be made once you are on board the ship. Our Receptionist can assist you with any dining questions. The Chef's Table is available throughout Europe, in Egypt and on the Mekong River. It is not available in Portugal or on board the Zambezi Queen in Africa.

What if I leave an item on board and I’ve already disembarked at the final port or returned home?
All Lost and Found inquiries are processed online. Please fill out the claim form here and if found, our AMAzing crew will work to return the item(s) to you. Please read the form carefully for important information.

AmaWaterways is independent from the courier used for the return.

Guests are responsible for all the shipping costs, which is directly provided and handled by the courier online.

Items that cannot be shipped due to restrictions: alcohol, tobacco products, batteries, medication, food.

Lost and Found process:

Step 1: Fill out the claim form on online.
Step 2: The claim form must be completed before submission. Please review the details on the form carefully before submission, for there will be no amendments allowed once it is submitted.
Please make sure to include the Ship, Booking Number, Cabin Number & Complete guest name.
Step 3: The request will be reviewed by our Ama staff and it may take up to a couple of weeks for an update.
Step 4: If the item is found, an email will be sent with additional information and a link for the payment. Alternately, you will be informed if the item is not found.
Step 5: Once payment is received, a label with the tracking details and confirmation of the payment will be sent within two business days. The ship will then proceed with the shipment preparation.
The transit time begins at the time of the pick up and not the date of payment. Also, since ships are a moving vessel, returns are done at specific major cities where the ship is docked all day, per courier. There may be delays due to inclement weather, nautical changes or emergencies.
Step 6: An update will be sent once the pick up has taken place.

Is there an elevator on board?
Europe: Elevators are available on board all vessels reaching the two highest passenger decks, reception area and restaurant, but does not reach the lowest passenger deck or the Sun Deck. The AmaMagna, AmaSiena, AmaLucia, AmaMora, AmaLea and AmaKristina feature an elevator that reaches all 3 passenger decks, but does not reach the Sun Deck.
Vietnam & Cambodia: The AmaDara does not feature elevators.
Africa: The Zambezi Queen cruising the Chobe River does not feature an elevator.
Egypt: AmaDalia and AmaLilia feature an elevator that reaches all three passenger decks.
Colombia: AmaMagdalena and AmaMelodia do not feature elevators.

How are breakfast, lunch and dinner served on board?
We are pleased to offer all meals on our ships in Europe “a la carte” with full table service. Breakfast will also include a small buffet and select items will be available at culinary action stations, such as our breakfast bowls. The Chef’s Table specialty restaurant, available on all ships except those in Portugal, is also included in the river cruise fare. Dining is open seating.

What is the dress code?
Europe: Comfortable, layered clothing adaptable to changing weather conditions is always advisable for daytime excursions. While packing for your river cruise, your attire should strike a balance between comfort and sophistication. Casually elegant outfits and something a little dressier for the Captain’s Dinner, La Chaine des Rotisseurs dinner or an evening concert are recommended. Comfortable shoes are recommended for excursions and workout clothing if you plan to take part in any wellness activities, active tours or use the onboard gym. Depending on the time of year, clothing that can be layered is highly recommended.

Vietnam & Cambodia: It is always advisable to travel light in Southeast Asia. For the hot and humid weather, lightweight easy-care clothing that includes some long-sleeved items for protection from mosquitoes and sun, raingear, and sturdy and comfortable walking shoes that you won't mind getting wet or muddy. We also recommend you pack a few casually elegant items to wear at the Welcome and Farewell dinners.

Africa Cruise & Land Safari: When traveling through Africa, it is always advisable to travel light as some itineraries baggage size and weight are strictly limited. On Safari: casual, easy-care clothing that includes some long-sleeved items for protection from mosquitoes and sun. Attire during Winter (April - September): it is wise to bring some warm clothes for chilly early morning and late night temperatures. Dressing in layers is also recommended, as temperatures rise quickly during the day.

Egypt: Packing light for your Nile River cruise will be no problem as a majority of what you pack into your suitcase will be lightweight clothing items. Breathable clothes will be your answer to most of your outfits. We suggest cotton or linen tee shirts as well as short and long sleeves.

As Egypt, Jordan and UAE are primarily Muslim countries, you should plan to dress modestly to respect the local traditions of the mosques and temples you will be visiting. A lightweight pashmina scarf, veil or shawl is ideal for additional sun protection and as women will need to cover their shoulders and arms. Men can opt for collared shirts and lightweight pants.

Colombia: It is always advisable to travel light in South America, so “if in doubt, leave it out.” Colombia is a tropical country with hot and humid weather. Bring lightweight easy-care clothing that includes some long-sleeved items for protection from mosquitoes and sun, raingear, and sturdy and comfortable walking shoes that you won’t mind getting wet or muddy. For dinners, your attire should strike a balance between comfort and sophistication. Casually elegant outfits and something a little dressier for the Welcome and Farewell dinners are recommended.

What time is embarkation?
Europe & Colombia: Official embarkation time is 3 p.m. for all ships. This allows the staff to prepare your stateroom and have the ship ready for the next departure. If you arrive earlier, you may check your luggage on board, and then explore the embarkation port city. Please refer to your travel documents for specific instructions on where to embark and your official embarkation time.

Vietnam & Cambodia: On Cruise Embarkation Day, passengers will proceed to the AmaDara via a transfer from one of the hotels listed below:

For embarkations scheduled for Tonle Sap Lake: Register at the AmaDara Check-In Desk located in the lobby of the Sofitel Angkor Hotel, Siem Reap, at 11:00 a.m. Passengers will then be transferred to the ship. Low Water Season: Your registration at Lobby of Sofitel Angkor Hotel, Siem Reap, will take place at 7:30 a.m. A motorcoach transfer to your ship will depart Sofitel Angkor Hotel at 8:15 a.m. this transfer will take approximately 5 hours with a stop en route at Kampong Thom and you will embark the ship at Prek Kdam, rather than the Tonle Sap Lake.

Africa Cruise & Land Safari: For information on transfers, hotel check-in and cruise embarkation on your African Cruise & Land Safari, please visit our Welcome Aboard Africa page.

Egypt: You can arrive in Cairo, Amman, and Dubai at any time on Day 1 of your journey. Transfers are included and will be available 24/7. It is essential we have your flight arrival information.

What time is disembarkation?
Europe & Colombia: Official disembarkation time is 9 a.m. You may disembark earlier if the ship is moored in the location you are disembarking in. If you have purchased transfers with AmaWaterways, please refer to your documents for disembarkation instructions.

Vietnam & Cambodia: For Disembarkations Scheduled for Tonle Sap Lake (Direction Ho Chi Minh City to Siem Reap), disembarkation is 8:45 a.m., and the passengers will be transferred to Sofitel Angkor hotel in Siem Reap.
During low water season, you will disembark the ship at Preak Kdam, a small village on the Tonle River and arrive at the Sofitel Siem Reap at 1:30 p.m.
For Disembarkations Scheduled for Ho Chi Minh City (Direction Siem Reap to Ho Chi Minh City), disembarkation time is 8:30 a.m. at My Tho Port and passengers will be transferred to Sofitel Plaza Saigon in Ho Chi Minh City.

Africa Cruise & Land Safari: For information on transfers, hotel check-in and cruise embarkation on your African Cruise & Land Safari, please visit our Welcome Aboard Africa page.

Egypt: You can depart anytime from Cairo, Dubai, and Jerusalem at any time. Transfers are available 24/7 and will be coordinated with your flight departure time.

When does the Reception Desk open?
Europe: The ship's reception desk is open 24 hours a day. Should you need any assistance, please call from your stateroom by dialing 9, or pay them a visit.

Vietnam & Cambodia: The ship's reception desk is open from 6:00 AM to 12:00 AM Should you need any assistance, please call from your stateroom by dialing 9, or pay them a visit.

Africa Cruise & Land Safari: The Cruise Manager will be available at approximately 6:00 AM each morning until 10:00 PM every night

What language is spoken on board?
The official language on board is English on all ships. Most crew members speak fluent English. All announcements and lectures will be presented in English. All locals guides are fluent in English.

Is smoking allowed on board?
Smoking is not permitted anywhere inside any of the ships. Smoking is only permitted on the Aft of the Sun Deck. For the safety and comfort of all passengers on board, your cooperation in observing the no-smoking policy is greatly appreciated.

What amenities are available in the staterooms?
Europe: Stateroom and suite appointments include white-on-white plush bedding, cotton bathrobes and slippers, high-quality bath and body products, hair dryer, safe and water replenished daily. Suites include added enhancements, such as larger sitting areas and expansive bathrooms with both a shower and bathtub. Entertainment-On-Demand center in all staterooms and suites with complimentary high-speed internet access, movies, extensive music library and English-language TV stations.

Vietnam & Cambodia: Each stateroom is equipped with a hair dryer, bathrobes, slippers and a safe. Your bathroom offers toiletries including soaps, body wash, shampoo, conditioner and body lotion.

Africa Cruise & Land Safari: Suites on the Zambezi Queen include private balconies overlooking the Chobe River, en-suite bathrooms with Bao Body amenities, floor-to-ceiling glass windows for riverside views, sliding shutters for sun protection and privacy, private in-room safes and sliding mosquito net doors.

Egypt: Each stateroom provides bathrobes, slippers, a hair dryer, and spa quality toiletries including soap, body wash, shampoo, conditioner, and body lotions

The staterooms on all of our ships across all destinations include an in-room safe for your personal use.

What amenities are available on board?
Fitness Center
All of our ships in Europe, Vietnam & Cambodia, and Egypt have a fitness room with a selection of exercise equipment. Hours of operation vary according to the ship. There is no attendant on duty and therefore, without limitation, AmaWaterways and its affiliates are not responsible for any injuries sustained during the use of the fitness room.

Beauty Salon & Spa
Europe: Various beauty and hair treatments as well as massages are available on board. Please inquire at the reception desk for a list of services and to schedule an appointment.
Portugal: A spa offering massages is available on board our ships in Portugal. Please inquire at the reception desk for a list of services and to schedule an appointment.
Vietnam & Cambodia: A spa offering massages is available on board the AmaDara. Please inquire at the reception desk for a list of services and to schedule an appointment.

Gift Shop
All of our ships have an onboard gift shop that sells accessories, souvenirs, gifts, and a limited selection of personal and toiletry items. Opening hours vary according to itinerary.

Pool
Europe: All ships are equipped with a whirlpool or heated swimming pool, perfect for a refreshing dip. Saunas are available on select ships. AmaMagna offers both a heated pool and whirlpool.
Vietnam & Cambodia: There is a refreshing pool located on the Sun Deck.
Africa: The Sun Deck has a small environmentally-friendly pool for your enjoyment. This pool is filled with filtered water from the Chobe River and is drained and refilled each day. No harmful chemicals are ever added to the water in order to protect the wildlife living in and along the river.
Egypt: There is a refreshing pool located on the Sun Deck.
Please note there is no attendant on duty and use of these facilities is solely at your own risk. AmaWaterways and its affiliates are not responsible for any injuries sustained during the use of the whirlpool, pool or sauna.

Are there phones in the staterooms?
Europe: Each stateroom has its own telephone, along with instructions for use. Phones may be used to call from stateroom to stateroom and ship to shore. Since the telephone system functions via GSM, there may be times, depending on location, when service is unavailable. Any charges for calls will be billed to your shipboard account. Please inquire at the reception desk for rates.

Vietnam & Cambodia: Each stateroom has its own telephone, which may be used to call within the ship.

Africa Cruise & Land Safaris: There are no phones in the staterooms.

Egypt: Each stateroom has a telephone that may be used to make calls within the ship

Is air conditioning available in the staterooms?
All staterooms in Europe, Africa, Vietnam and Cambodia are equipped with individual climate control. If you have any questions regarding your stateroom's temperature control, please refer to the instructions or check with the reception desk.

Do I need to bring a converter or adapter?
Electricity on board all ships is 220v, with 2-pin power outlets. You will need an adapter, and/or converter depending on which electrical appliances you bring with you. For safety reasons, the use of your personal curling iron, hair straightener, kettle and heating pad is not allowed on board the ship. A limited number of safety approved curling irons and hair straighteners are available to borrow at reception.

Is there laundry service on board?
Laundry services are available on board for a fee. Price lists are available in your stateroom. Please note that clothes cannot be dry cleaned on board.

Are there medical facilities on board?
We strongly urge you to obtain adequate travel insurance to cover any medical treatment and/or medical evacuation while overseas.

Europe: There are no medical facilities on board. However medical services can easily be called from shore if required.

Vietnam & Cambodia: We do not employ doctors or nurses on board the AmaDara. In the event medical assistance is needed, appropriate medical facilities will be contacted. Note that response time can vary.

Africa Cruise & Land Safaris: We do not employ doctors or nurses on board the Zambezi Queen. In the event medical assistance is needed, appropriate medical facilities will be contacted. Note that response time can vary.

Egypt: We do not employ doctors or nurses on board our ships on the Nile River. As there is no doctor or nurse on board, in the event you need medical assistance, the closest medical facility will be contacted. Note that response time can vary.

Are bicycles available?
Europe: Each of our ships in Europe (excluding Portugal) has a limited number of complimentary bicycles and helmets available for use when the ship is docked and can be signed out for independent use. Most sailings will also offer a choice of bicycle lead excursions with a tour guide and these can be reserved once you are on board. Bicycles are available in 3 different sizes: S, M, L.

We do not have bicycles available on our ships in Portugal, Vietnam & Cambodia, Africa or Egypt.

Use of the bicycles is at your own risk. Therefore, without limitation, AmaWaterways and all of its affiliates are not responsible for any injuries sustained during their use.

Are meals and beverages included on board?
Europe: All meals on board the ships are included in the cruise price. Sparkling wine and juices at breakfast; beer, soft drinks and unlimited wines at lunch and dinner (new selections daily); a Sip & Sail cocktail hour with a selection of complimentary wine, beer and spirits; plus, gourmet coffee, tea and bottled water 24/7.

Vietnam & Cambodia: All meals on board the ships are included in the cruise price. Complimentary soft drinks, juices, house brand spirits, local beers, filtered coffee and tea are available during the cruise. Free flowing wine with every lunch and dinner on board. Imported wine and premium alcoholic beverages are available to purchase at an additional cost. Complimentary water is replenished daily.

Africa Cruise & Land Safaris: All meals on board the ships are included in the cruise price. Complimentary wine and beer are served with all lunch and dinners on board. Coffee and tea are available free of charge throughout the day and during meals from the bar. Premium alcoholic beverages as well as drinks outside of mealtimes are available at the bar for additional cost. Complimentary water is replenished daily.

Egypt: All meals on board are included in the cruise price. Complimentary fresh drinking water is available throughout the cruise and your room will be restocked each day. Coffee and teas are available free of charge any time of the day . At lunch and dinner, local wine and beer, soft drinks, bottled water and specialty coffees and teas are available on an unlimited and complimentary basis. In the evening, enjoy our "Sip & Sail" cocktail hour. Soft drinks and alcoholic beverages are also available outside of mealtimes for an additional charge.

What type of cuisine is served on board?
Europe: All meals are skillfully prepared by European chefs and consist of both regionally-inspired and Western cuisine made with fresh, locally-sourced ingredients whenever possible. Breakfast, lunch and dinner are served at your table with multi-course menus offering a wide variety of choice, including vegetarian and gluten-free options.

Vietnam & Cambodia: All meals are prepared by local chefs and consist of Western cuisine as well as delicious Vietnamese and Cambodian menu items.

Africa Cruise & Land Safaris: All meals are prepared by local chefs and consist of Western cuisine as well as local cuisine. The mornings offer a full English breakfast and the afternoons offer a lavish gourmet lunch. Dinner is a multi-course meal with a selection of entrées. Certain meals will be served on land.

Egypt: All meals while cruising are prepared by our executive chefs and we offer a choice of Western and Egyptian/Mediterranean cuisine.

Dietary Restrictions/Allergies: Please advise your Travel Advisor or call us directly to advise if you have any dietary restrictions or allergies prior to embarkation so we are able to accommodate your request. Please note, though we can provide options to accommodate food allergies and sensitivities, we cannot guarantee there will not be any cross-contamination.

Can you accommodate my food allergies/dietary restrictions?
Please advise your Travel Advisor or call us directly to advise if you have any dietary restrictions or allergies prior to embarkation. In most cases, we will do our best to accommodate special dietary requests and food allergies, but with one exception: Kosher. This diet has specific rules regarding food and its preparation and the shipboard environment does have limitations that prevent us from being able to adequately cater to this dietary need. Please note, though we can provide options to accommodate food allergies and sensitivities, we cannot guarantee there will not be any cross-contamination.

Are audio sets provided during the tours?
Europe: During shore excursions, we provide a sophisticated audio headset system that allows guests to comfortably listen to their tour guide while taking photos or admiring some of Europe's hidden gems.

Vietnam & Cambodia: During shore excursions, we provide a sophisticated audio headset system that allows guests to comfortably listen to their tour guide while taking photos or admiring the surroundings of Vietnam and Cambodia.

What is the minimum age to travel with AmaWaterways?
All guests under the age of 18 are to be in a stateroom with an adult and must remain supervised at all times; their safety is the responsibility of the accompanying adult(s). In the case where a triple or quad occupancy stateroom is not available or not selected, children under the age of 10 at the time of embarkation may share a stateroom with two adults only in circumstances where the child is able to share the bed with the adults – no additional bed will be provided. Please be aware that balcony staterooms of any kind may be unsafe for minors if left unsupervised. There is a minimum age limit of 4 years old, unless otherwise agreed upon by AmaWaterways.

On our Africa Safaris & Wildlife Cruise program, due to safety precautions, there is a minimum age limit of 12 years old, unless otherwise agreed upon by AmaWaterways.

AmaWaterways does not provide child-specific programs or child-minding facilities. Please reach out to us if you have any further questions regarding our child policy.

Do we accept Traveler's Checks on board for payment?
We do not accept Traveler's Checks on board.

Europe: All onboard charges will be in Euros. Payable with cash (Euros) and credit card. Pre-paid charge cards are not accepted.

Vietnam & Cambodia: All onboard charges are in Vietnamese Dong. Payable in cash (USD or Vietnamese Dong) or with credit card. Pre-paid credit cards are not accepted.

Africa Cruise & Land Safaris: All onboard charges are in US Dollars. Payable in cash in the following currencies: US Dollar, Rand (South Africa), Pula (Botswana), Tanzanian Shilling (Tanzania) and credit card (Mastercard/Visa, not American Express). Pre-paid charge cards are not accepted. For credit card payments, the guest’s credit card company will convert their onboard charges into the guest’s home country’s currency at the current exchange rate and service fees may apply.

Egypt: All onboard charges are in EGP (Egyptian Pounds) and may be paid in cash or with Visa or Master Card (American Express is not accepted). Your credit card company will convert your onboard charges into your home country’s currency at the current exchange rate and service fees may apply. You can also request your credit card be charged in US$. Debit cards and pre-paid credit cards are not accepted.