From Executive Chefs to talented bar staff, dining and drinks on board are designed with you in mind. Our carefully crafted menus blend traditional fare with locally inspired dishes, giving you a taste of the finer things in life. And you will enjoy exceptional service and authentic flavours every day, as outstanding cuisine shouldn't have to come at a high price.

We’ve got venues for every mood, from the elegant Buckingham and Holyrood (Ambition) restaurants offering sophisticated options catered to all, to Borough Market where flavours from around the world come together, allowing you to craft your own unique dining experience.

Why not expand your taste buds at one of our speciality restaurants? We have Saffron*, offering exceptional Indian fusion cuisine, and premium fine dining in Sea & Grass* and a taste of the Mediterranean in Lupino's* (Ambition).

Then there is the pinnacle of dining with Ambassador, The Chef's Table*, which includes an exclusive galley tour, and the Executive Chef walking you through every course, talking about the inspiration behind the dish and its preparation.

Breakfast and lunch are generally served on an open seating basis, giving you and your appetite plenty of choice. Please note on board Ambition, at breakfast you can expect a full buffet with one special served to the table and for lunch there will be starter, soup and desert served buffest style with the main course served to the table.  With dinner, we operate two sittings, which can be requested when booking your cruise. If you have any dietary requirements, we can easily accommodate - just let us know in advance.

Speciality Dining *

On board both Ambition and Ambience, we feature more intimate speciality restaurants offering yet further dining options. Perfect for that special occasion or just to treat yourself; and why not, you’re on holiday! There is a supplementary charge for dining in these speciality venues.

Saffron – our journey into Indian gastronomy (Ambience and Ambition).

Sea & Grass - a tasting journey across seven handcrafted acts (Ambience).

Lupino's - In memory of our late colleague, Michelle Lupino, join us in celebrating her Italian heritage with a variety of dishes inspired by the wondrous cuisine of the Mediterranean (Ambition)

Chef's Table - the ultimate on board culinary experience, a VIP multi-course dining experience specially created and hosted by the Executive Chef, including a tour to the Galley. (Ambience and Ambition)

Cruising For Solos

We recognise the need to offer attractive deals for solo cruisers, which is why we have set aside cabins dedicated to solo travellers.

So, whether you’re craving alone time or looking to form new circles, our special programme of events allows solo cruisers to meet like-minded travellers and make friends for life; facilitated by a welcoming environment that makes you feel right at home.

We will ensure that those sailing solo for six nights or more will enjoy themselves on board, especially during our Welcome Get Together that’s not to be missed!

As part of our commitment to single guests, we have allocated single occupancy cabins on both Ambience and Ambition at a special single supplement* against the equivalent twin fare based on selected single cabin categories.

Enjoy yourself with a host of amazing entertainment including quizzes, crafting, plays, cabaret, West End style shows and much more. We don't make a song and dance of it, we leave that up to you as quality entertainment shouldn't have to come at a high price.

Cirque De Lumiere Palladium

West End Style Shows

The Chronicles Of A Pirate King
This unique show masterfully blends traditional storytelling with a vibrant modern musical soundscape, brought to life by the Prague Orchestra. Audiences can expect a few surprising twists along the way, including a daring zip line across the stage and a show stopping sword flight. Set aboard a traditional Georgian Navy sailing ship we dive into the thrilling adventures of pirate king Doggerbanks and his motley crew. When they overthrow the captain and his crew an unexpected situation unfolds setting the scene for an unforgettable and unfortunate series of events . Will they discover the legendary No Hope Diamond or succumb to the perils of Skull Island.

Love Is In The Air
A sophisticated evening of timeless music and glamour which is set amidst the romantic splendour of a beautiful avant-garde parkland at dusk. A touch of Rock Opera, Classical Crossover and Musical Theatre provide the backdrop of this emotional and empowering story. It is not love that confuses us, it is the way we love that does. Obsession, unadulterated or misunderstood, we go on a journey of discovery with bespoke ballads, duets, heartfelt laments and six part harmony mash-ups to form the corner stone of this Concerto style show.

Dance Dance Dance
Choreographed by none other than Strictly’s Anton Du Beke. Join the celebration as we take you on a world tour of the best of dance throughout the decades with guest virtual appearances from the star himself.

Enchanted Garden
A fantasy, dream-like musical experience set in a romantic gothic garden on a sweet midsummer night, complete with grand stone arches and sunken turrets. The theme of the show is love lost and love found, with a soundtrack that is a crossover of classical, musical theatre and pop, with bespoke musical arrangements and vocal harmonies.

T H E A T R E @ S E A
As well as the razzle and dazzle of the West End, Ambassador also brings you the drama, comedy and suspense from the theatre. Theatre@Sea is a unique and exclusive product to Ambassador, featuring a range of professionally written plays set to add a distinctive dimension to daytime and evening entertainment programmes. For example:

Hell Hath No Fury - Play
Hell Hath No Fury is a modern take on the Gothic thriller, inspired by a ghost story by M R James. In a sleepy English village, a Detective Inspector receives an unexpected visit from an school old friend, who is convinced that a selfproclaimed witch is pursuing a supernatural vendetta against him. Mysterious texts, threatening phone calls and strange co-incidences convince the detective to seek help from a local priest, who specializes in the occult. Together they uncover the true terror behind this embittered woman’s evil powers, as well as the key to stopping her. But can they do it in time?

Other Plays
The Great British Cookery Caper
Murder Mystery - Double Trouble
Abigail's Party
Art Of Murder
New Mm - Last Tango In Berlin

In The Spotlight
On cruises of six nights or more, learn more about a fascinating subject from one of our hand-picked guest speakers, who are not only passionate about their interest but want to share their experiences and knowledge with you.

Cruise & Craft
On cruises of six nights or more why not while away the hours learning a new skill with one of our arts & craft specialists. They will demonstrate their talents and help you to find yours. These may include bead jewellery, painting, mosaic decoration, calligraphy and decorative card art. Materials will be supplied on board by the crafter for a small charge.

Kapoors Arts & Crafts

In Conversation With...
On selected cruises, you will be able to join our light-hearted Programme of ‘In Conversation with …' programme where you are invited to listen to a celebrity speaker or performer talk about their life experience interspersed with questions from you, the audience.

Capture It!
Make sure you bring your camera (smartphone, iPad or tablet), as there will be plenty of special moments to capture. On selected cruises there will be a photographic expert to assist you in improving your skills and making the most of your camera.

Book Club
Why not join other like-minded literature lovers for our cruise book club on cruises of 6 nights or more. You will be able to discuss openly and informally your thoughts on views on some of the bestselling books. All books are chosen in advance, giving you the opportunity to purchase before boarding. You can find out more about our book club here.

Bronte's Library

Green Sea Spa & Our Gym

"Welcome to Ambassador Cruise Line. Journeying to new lands to explore their landscape, culture and cuisine, in a stylish, environmentally conscious ship, is the essence of our company.

We believe that our audience welcomes a new choice in the market for premium-value, no-fly cruising where service is high quality, friendly and not pretentious. Our adult-focused offering targets the 50-plus audience, but we are delighted to welcome anyone aboard who wants the Ambassador experience. We also offer designated multi-generational cruises.

Our aim is simple - to provide the holiday you deserve and have worked hard for, full of Ambassador memories to cherish. Our inaugural cruise season has been carefully curated. It provides a wide choice of fascinating destinations, matched to an enticing array of activities and entertainment, with the room to breathe at sea.

Ambassador is at the start of its journey as a company. We are well financed and have assembled an extremely experienced management team. It would be our pleasure to welcome you aboard one of our first cruises, and say “welcome back” many more times after that."

Gordon Wilson
Chair of the Board of Directors, Ambassador Cruise Line

Cruising For Adult Only
Our ships operate as a primarily adult only ships (18 years and over). This means that you can enjoy the pleasures of cruising in the company of adult guests.  

Multi-Generational Cruising
Although we operate essentially for adults, we offer a number of multi-generational cruises during school holiday periods each year, and all infants over 6 months and children are welcome. Look out for the ‘smiley face’ symbol indicating these cruises.

But please note that there are no dedicated children’s facilities on board.

Solo Cruisers
We recognise the need to offer attractive deals for solo cruisers, which is why we have set aside cabins dedicated to single travellers. For those sailing alone for 6 nights or more, we offer a special programme of events, including a welcome cocktail party. Meet like-minded travellers and crew, and form friendships of a lifetime within the Ambassador community.

Discover & Explore
To enhance the enjoyment of your cruise, we have created a wide choice of optional destination experiences designed to maximise your time at each port of call. Details will be announced approximately two months before you sail. As numbers on some experiences may be limited, we recommend that you take advantage of our pre-registration service to ensure that you do not miss out.

Green Sea Spa
Indulge in pure tranquillity at the Green Sea Spa, an oasis designed for ultimate relaxation. Whether you’re returning from a busy day exploring on shore or enjoying yourself at sea, this is the ideal place for you to unwind.

In our perfect slice of peace and quiet, we’ve created an all-encompassing spa experience that refreshes and renews in a serene and welcoming environment. We have a variety of individual treatment rooms, each with a relaxed feel. We also have a fully equipped sauna and invigorating steam room facilities for you to use as often as you like, so get ready to let any stress simply slip away.

Our team is dedicated to providing the highest level of service and continually strives to exceed guest expectations. With this in mind, our wellbeing experts have carefully curated a range of treatments that will leave you feeling rejuvenated and ready for all your cruising activities. From a soothing deep tissue massage and a revitalising facial to a haircut or even a fresh set of nails, our treatments will ensure your mind, body and spirit are at their very best. We have different treatments on offer each day, so you can choose how you’d like to treat yourself throughout your sailing.

Onboard Photography
You can count on our onboard photography team to capture all your special Ambassador moments during your sailing! From photo opportunities before you step on board through to when you’re enjoying yourself at sea and ashore, our experienced photographers and videographers will be there to snap all the times you’ll want to treasure, so you don’t have to miss a thing. Our team will also be on hand to take casual photos or elegant evening portraits in Ambience’s dedicated Photo Studio.

We will then turn these memories into a variety of keepsakes so you can share the highlights of your sailing with family and friends. Choose from a selection of carefully curated compilations that bring all your Ambassador moments together, including a cruise slide show accompanied by background music and virtual route animations, a DVD of your best photos, and a beautifully crafted photobook. We also have a range of smaller souvenirs such as personalised keyrings, magnets and postcards so you can carry a piece of your Ambassador experience with you. All your photos are displayed in the Photo Gallery, where you can peruse your selection and choose how you would like to commemorate your holiday.

Shopping Galleria
There’s nothing like a bit of retail therapy! Head over to our Shopping Galleria and Duty-Free where you’ll find all your holiday essentials, along with a range of luxury brands that are sure to tempt you.

Whether you’re in search of gifts for friends and family or simply want to treat yourself, you can browse our selection of alcohol, tobacco, perfume, clothes and accessories and make the most of those duty-free discounts. With everything from Swarovski and Tissot watches to famous liquor brands like Gordon’s, Tanqueray, Jonnie Walker and Jack Daniels, you’ll be spoilt for choice. We also have a selection of luxury beauty products to choose from, including Estée Lauder, Clinique, Dior and many more. If you love fine jewellery, be sure to visit our very own Pandora outlet on board, where you’ll discover the latest beautiful collections.

If you want to take a piece of Ambassador home with you, our official Ambassador Cruise Line merchandise, including hats, t-shirts, hoodies and bags, will make perfect souvenirs. We also have a variety of carefully considered pieces to help you make sustainable choices, including 100% Organic Cotton t-shirts and reusable metal water bottles that you can use during your sailing.

Shopping Galleria & Duty Free Guarantee & Returns Policy Information

WiFi Packages
Stay In touch with friends and family, post your holidays snaps on social media or sit down and enjoy a movie with a wide range of Internet package options onboard.  

With the Introduction of Starlink technology onboard we are excited to bring you our new range of Wi-Fi options onboard to fit your needs. These Include our Basic, Value and Premium packages.

To purchase a package, simply connect to the onboard Wi-Fi, access the all aboard portal and then select the package that best suits your needs. You can also speak to our excellent guest services team at reception who will be able to assist with getting you connected.

Choose from a data package (1GB or 5GB), 1 day or opt for the whole voyage package for the best value. Whole voyage packages are available to purchase within the first 24 hours onboard.

Our Whole Voyage package will vary per day depending on the length of your cruise. The below details the per night cost depending on cruise length. For Example: A 4 night cruise with the whole voyage value package would be £40.

Looks like a cruise holiday is a lot closer to you than you think.

We want cruising to be the cherry on top getaway that is home to memories that last a lifetime. It’s a place where people can become their best selves as they laugh with old friends and chat with new friends in our unique and friendly Ambassador community. Cruising, like any holiday, should feel easy. And what’s not always easy? Flying.

As a no-fly cruise line, we take away all the stress that comes with flying. That means no busy airports, no transfer delays and no luggage constraints. With Ambassador, at no extra cost, each guest can bring unlimited cases along for the journey; you just need to store it all in your cabin.

With well-connected transport links via rail and road and accessible car parks, reaching our various UK ports is a sea breeze.

So why not experience the difference for yourself? As one of Britain’s newest cruise lines, we have a good impression to make. Be part of the new cruising era and see what all the fuss (and ease) is about.

Bristol Royal Portbury Port Information

There are plenty of ways to get to Bristol Royal Portbury, for your cruise from Bristol, including by car, taxi or coach. If you are travelling here by car, you can get your car parking permit arranged through us. For more information, see our detailed guide below.

Address: Bristol Cruise Terminal, Bristol BS20 7XJ
Bristol Port Information

The Cruise facility is approximately 10 miles from Bristol city centre. Access is via the main port entrance at Royal Portbury Docks.
Journey back in time and you will see a proud history of liners setting sail into the Atlantic from Bristol. Today the tradition has been rejuvenated for the 21st century with cruise lines being welcomed to Bristol Port for both turnaround and transit cruises.

Getting Here

By Road
From the M5 South:
From M5 (South): Exit M5 Southbound at junction 19 and follow the signs for Royal Portbury Dock. Having taken the exit slip road at junction 19, move into the right-hand section of the road as indicated.
Take the 4th exit off the roundabout signposted onto Royal Portbury Dock Road. Continue straight, at the second roundabout take the 3rd exit into Royal Portbury Dock - continue straight to the Police Gate, who will direct you to the cruise terminal.
From the M5 North:
Exit M5 Northbound at junction 19 and follow signs for Royal Portbury Dock. Having taken the exit slip road at junction 19, move into the left-hand section of the road. Take the second exit off the roundabout. Continue straight, at the second roundabout take the 3rd exit into Royal Portbury Dock - continue straight to the Police Gate.

Car Park
The car park is close to the Cruise Terminal & spaces must be pre booked in advance of sailing. Guests should enter the dock area and then follow the signs to the Drop Off/Car Park area. On arrival at the Port please make your way to the Cruise Terminal where you will be met by the baggage handlers. Once your baggage has been passed to the handlers, please make your way to the car park, which is a short walk to the terminal.

By Rail
Bristol Temple Meads Station is 10 miles from the terminal, whilst Bristol Parkway is 12 miles. Both are well connected and have taxi ranks.

By Air
Bristol Airport is located 12.5 miles from the port & is approximately 25 minutes drive, depending on traffic.

Taxi
AA Taxi – 01174 449839
National Taxis – 01179 519900
Yellow Cab Co – 01179 231515

Pick Up/Drop Off
Any guests using this service should follow the above directions to the Police Gate, who will give directions to the pick-up/drop off area, which is adjacent to the cruise terminal building. This is a small area. To avoid congestion, please only arrive at your designated embarkation time & only arrange pick up for your disembarkation time.

Dundee Port Information

There are plenty of ways to get to the Dundee Port, for your cruise from Dundee, including by car, taxi or coach. If you are travelling here by car, you can get your car parking permit arranged through us. For more information, see our detailed guide below.

Address: Port of Dundee, Stannergate Road, Dundee, DD1 3LU

Pass through the Police Gate and take the 3rd exit off the roundabout immediately ahead. Take the first right 20ft past the roundabout and then take the 2nd left, immediately after the large shed. You will then see the ship on the berth to your right. Drop off/pick up will be by the Marquee Terminal in front of you. Here you will be directed by a member of the Cruise Operations Team.

Getting Here

By Road
From the North – from the A90.
At the roundabout take 2nd exit staying on A90 (Kingsway) .
At Strathmartine roundabout take the 2nd exit remaining on A90 Kingsway.
At the next roundabout take the 4th exit onto Old Craig Road.
Turn left onto Arbroath Road then left onto Dalgleish Road.
Turn right onto Broughty Ferry Road (A92).
Continue onto E Dock Street.
Turn left onto E Camperdown Street.

From Dundee City Centre (Slessor Gardens)
Continue onto A991/A92 East Dock Street.
Continue onto Broughty Ferry Road.
Turn left onto Greendykes Road
At the Roundabout, perform a U turn & head back down Greendykes Road.
Turn right onto Broughty Ferry Road.
Turn left to continue on Broughty Ferry Road when the road splits.
Turn left onto East Camperdown Street.
Continue until you reach the cruise terminal.

Car Park
Forth Ports (Dundee) offer car parking which is located within the Port Area. Car parking must be pre-booked.

By Rail
Dundee Railway Station is approximately 1.5 3 miles from the Passenger Arrivals Area. Taxis are be situated at the station exit and it's only a short drive to the Port.

By Air
The closest airport to the Port of Dundee is Dundee airport which is only 5.5 miles away via the A85 and will take approximately 15 minutes by car.  Alternatively, Edinburgh airport is 40 miles away and will take approximately 1 hour 20 minutes via the M90/A90.

By Taxi
Dundee City Taxis – 01382 204060
Tay Taxis – 01382 450450
City Cabs – 01382 450450

Pick up/Drop Off
Pick up/drop off is located directly adjacent to the main terminal building. This is a small area. To avoid congestion, please only arrive at your designated embarkation time & only arrange pick up for your disembarkation time.

Edinburgh Leith Port Information

Address: Cruise Line Terminal, 100 Ocean Dr, Leith, Edinburgh EH6 6JJ

Edinburgh Leith Port Information

Located just three miles from Edinburgh City Centre, Scotland’s capital city offers an unrivalled cruise package with cruise ships able to berth in the Port of Leith giving passengers direct access to the heart of the city and the surrounding area. The Leith team are experienced at handling high class cruise liners offering all the services expected of a cruise terminal.

Getting there

By Road
From Queen’s Street, Edinburgh City Centre:
Continue onto York Place
Continue onto Leith Walk.
Continue onto Haddington Place.
Continue into Albert Place
Continue onto Leith Walk.
At the end of the road, turn left onto Great Junction Street (A901)
Continue over the bridge onto N Junction Street
At the end of the road, turn right onto Ocean Drive
At the Roundabout, take the first exit onto Melrose Drive
Continue ahead
The Cruise Terminal will be on your right.

Car Park
Parking is available at the main terminal building.

By Rail
The nearest railway station is Edinburgh Waverley Station, which is served by Avanti West Coast, Cross Country, LNER & Scotrail train companies. It is approximately three miles from the port.
Haymarket Station is five miles from the port & is served by Avanti West Coast, Cross Country & ScotRail.

By Air
Edinburgh Airport is approximately eleven miles from the port & there is a taxi rank located outside the terminal. The airport is also well connected to the city centre by the city’s tram network.

By Taxi
Capital Cars – 0131 777 7777

City Cabs – 0131 228 1211

Central Taxis – 0131 229 2468

Pick Up/Drop Off
Pick up/drop off is located directly outside the main terminal building. This is a small area. To avoid congestion, please only arrive at your designated embarkation time & only arrange pick up for your disembarkation time.

Falmouth Port Information

There are plenty of ways to get to the Falmouth Port, for your cruise from Falmouth, including by car, taxi or coach. If you are travelling here by car, you can get your car parking permit arranged through us. For more information, see our detailed guide below.

Address: Falmouth Harbour, The Docks, Falmouth TR11 4NR

Falmouth welcomes you to Britain’s most diverse port of call. A port surrounded by unspoilt and dramatic natural scenery, with panoramic views of the sea at every turn. One of the key gateways into the Royal Duchy of Cornwall, Falmouth has a fascinating historical, cultural and maritime heritage and is the leading south coast resort situated in Britain’s best loved holiday region, Cornwall.

Falmouth is the third largest natural deep-water harbour in the world, guarded by the impressive Castles of Pendennis & St. Mawes.

Getting there

By Road
From A39: Follow A39 to Ponsharden Roundabout, take the 3rd exit on to Falmouth road, then at the next roundabout take the 2nd exit to Dracena Avenue. Continue straight ahead and at the next round take the 2nd exit to Western Terrace. Continue ahead & at the next roundabout take the second exit onto Melvill Road Follow this to the next roundabout taking the 1st exit onto Bar Road and follow signs for Falmouth Docks main gate.

Car Park
The car park is located within the port and is approximately 50 metres from the cruise terminal.

By Rail
Falmouth Docks is just over half a mile from the port. It is approximately fifteen minutes’ walk from the terminal. The journey takes approximately five minutes in a taxi.

By Air
The nearest airport to the port of Falmouth is Newquay airport which is 31 miles away.  The journey from the airport to the port would follow the A39 taking approximately one hour by car.

By Taxi
Abacus & Falmouth Taxis – 01326 212141 Bookings can also be made by email bookings@falmouthtaxis.com & online via their app.
Radio Taxi’s Falmouth – 01326 313131
Castle Taxi’s – 01326 313747

Pick Up/Drop Off
Simply head for Falmouth Docks main gate and one of the Falmouth Docks team will direct you to the drop off/pick up area for Ambition. This is a small area. To avoid congestion, please only arrive at your designated embarkation time & only arrange pick up for your disembarkation time.

Liverpool Port Information

There are plenty of ways to get to the Liverpool Port, for your cruise from Liverpool, including by car, taxi or coach. If you are travelling here by car, you can get your car parking permit arranged through us. For more information, see our detailed guide below.

Address: Cruise Liverpool, Princes Parade, Liverpool L3 1DL

Liverpool Port Information

Centrally placed in the Irish Sea, Liverpool is an efficient, friendly and convenient UK departure point, rich in maritime heritage and the birthplace of the first passenger cruise line.

During the 19th century, the Port of Liverpool was the world’s busiest and wealthiest port. Over 9,000,000 people emigrated from the city to North America.

The Liverpool Cruise Terminal is a single storey, modular building, directly adjacent to Liverpool’s iconic Liver Building.

Getting Here

By Road
From M6 Southbound:

At junction 26, take the M58 exit towards Liverpool.

At Orrel Interchange, take the first exit onto the M58.

Keep right to stay on M58.

After 8 miles, use the right lane to merge onto Dunnings Bridge Road

At the roundabout, take the first exit onto Crosby Road South.

Use the right lane to merge onto Crosby Road via the Slip Road to Liverpool.

Keep right to continue towards Millers Bridge/A50058.

Turn right onto Millers Bridge A50058.

Turn left onto Regent Road.

Continue onto Waterloo Road.

At the roundabout, take the second exit onto William Jessop Way.

Turn right onto Princes Parade.

Princes Parade turns slightly left & becomes St Nicholas Place.

Turn left.

Liverpool Cruise Terminal will be easily identifiable at this point.

Car Park
Car Park Address: Q Car Park Liverpool One, 35 Strand Street, Liverpool, L1 8LT

What3Words: ///radio.could.tent

Car Parking is Liverpool is provided by CPS (Cruise and Passenger Services) and is located at Q-Park Liverpool ONE. This is a secure car park situated within Liverpool ONE shopping centre, located near the waterfront, close to various hotels and shops, the car park provides convenient place to park.

Guests parking at the car park can arrive direct to car park where this is a dedicated luggage drop off where it will be transported from the car park to the ship. A minibus service will transport guests from the car park to the ship at no additional charge.

Please not parking is only bookable directly with Ambassador and for guests who are booked through a travel agent parking is only bookable through your booking agent.

Directions to Q-Park Liverpool arriving from the north of Liverpool

Follow signs for the city center.
Just as you arrive in the city center you will pass, on your right the Malmaison and Crowne Plaza Hotels followed by the iconic Liver Building
Please Move to the right hand lane at this point.
Continue forward until you see the signposts of Liverpool One.
The entrance to the car park is located in the middle of the carriage way.
Enter the car park via the downward ramp in the center of the road.
The car park operates by ANPR barriers and will read your number plate to automatically open.
One inside the car park please follow the signs for cruise parking and look out for the CPS staff who will direct you to a space.

Directions to Q-Park Liverpool arriving from the south of Liverpool

Follow signs for the city center.
Just as you arrive in the city center you will pass, on your left the Kings Dock and Wapping Quay.
Please Move to the right hand lane at this point.
Continue forward until you see the signposts of Liverpool One.
The entrance to the car park is located in the middle of the carriage way.
Enter the car park via the downward ramp in the center of the road.
The car park operates by ANPR barriers and will read your number plate to automatically open.
One inside the car park please follow the signs for cruise parking and look out for the CPS staff who will direct you to a space.

By Air
Liverpool John Lennon airport is 10 miles from the port. By car it will take approximately 30 minutes to reach the terminal via A561.

By Rail
Lime Street Station is Liverpool’s main national railway station, with main train lines to and from Manchester, London, Scotland, and the rest of the UK. Liverpool Cruise Terminal is a 20-minute walk from Lime Street Station or approximately a 10-minute journey by taxi.

By Taxi
A1 Taxis – 01514 807777

Village Taxis – 01514 277909

Alpha Taxis – 01517 228888

Pick up/Drop Off
Guests can be picked up or dropped off outside the main terminal building. Security officers will allow access to the terminal building. This is a small area. To avoid congestion, please only arrive at your designated embarkation time & only arrange pick up for your disembarkation time.

London Cruise Terminal Port Information

By cruising from London Tilbury, you can enjoy a cruise holiday to amazing worldwide destinations.

There are plenty of ways to get to London Tilbury for your cruise, including by car, taxi or coach. If you are travelling here by car, you can get your car parking permit arranged through us. For more information, see our detailed guide below.

Address: London International Cruise Terminal, Tilbury, Essex, RM18 7NG

Tilbury became the only port in the Port of London Authority to serve cruise liners from 1916. With the need for expanded facilities, a large new passenger landing stage was constructed in the Thames with rail connections in May 1930. In 1992 the port was privatised to be part of the Forth Ports organisation that is currently restoring the Grade II Listed terminal to its former glory.

Many people who embarked on ships such as RMS Mooltan from Tilbury set off for a new life in Australia during the 1960s and was known as the 'Ten Pound Poms'.

The London Cruise Terminal at Tilbury, Essex is situated on the River Thames just 25 miles east of London.

Getting there

By Road to the car park
From the West:

Leave the M25 at Junction 30 and follow the A13 eastbound (Tilbury and Southend).

Take the A1089 (third exit off the A13) which is a dual carriageway, to the ASDA roundabout.

Take the third exit off the roundabout and keep in the left-hand lane, you will pass the Railway station on the left, do NOT go into the main port entrance keep going straight.

Just past the pedestrian traffic lights there is a right hand turn with signs Cruise Terminal and Ferry, turn right here.  

When you come to a mini roundabout (you will see the terminal by now in front of you), turn left  into the car park.

From the East:

Follow the A13 towards the M25 and leave the A1089 exit and continue as above.
Pick Up/Drop Off

Guests are able to be picked up or dropped off directly outside the main terminal building. This is a small area. To avoid congestion, please only arrive at your designated embarkation time & only arrange pick up for your disembarkation time.

For the pick up/drop off area, follow the directions above, but instead of turning left into the car park, continue on to the next mini roundabout turn right and immediate left. This is the Cruise Terminal.
Dartford Crossing

For those guests travelling on the QE2 Bridge between Kent & Essex, please remember you will need to pay the Dartford Charge within 24 hours of crossing the bridge. Payment can be made by calling 0300 300 0120 or via the Dartford Crossing website.
By Coach

For guests who are booked onto the coach service from Victoria Coach Station, please ensure you arrive into Victoria in good time as the coaches must depart in our allocated time slot. Any guests with connecting travel arrangements, please ensure your connecting train/coach service arrives into Victoria in plenty of time & allows for any delays or traffic congestion.

View timetable.

View terms & conditions.

By Rail
The nearest railway station is Tilbury Town, which is approximately a 20 minute walk from the terminal.

By Air
London City Airport – Approximately one hour from the port.

Gatwick Airport – Approximately one hour fifteen minutes from the port.

Stansted Airport – Approximately one hour fifteen minutes from the port.

Heathrow Airport – Approximately two hours from the port.

These timings are approximate & dependent on traffic conditions.

By Taxi
Tilbury Taxis – 01375 855555

Imperial Taxis – 01375 405056

A5 Taxis – 01375 375888

Newcastle Port Information

There are plenty of ways to get to the Port of Tyne, Newcastle, for your cruise, including by car, taxi or coach. If you are travelling here by car, you can get your car parking permit arranged through us. For more information, see our detailed guide below.

Address: Newcastle International Passenger Terminal, Coble Dene, North Shields, Tyne & Wear NE29 6EE

The Port of Tyne is a deep river port and lies on the North Bank of the Tyne River 10 miles east of the city centre of Newcastle. As the North East’s regional gateway, there are over 625,000 cruise and ferry passengers passing through the Port of Tyne every year.

The modern cruise terminal offers excellent facilities, including a secure car park within walking distance, a large 700-seat passenger lounge with modern check-in facilities, a small shop and bistro cafe.

Getting Here

By Road
FROM THE NORTH:

Take the A1/A19 southbound towards North Shields. Exit at Howden Interchange onto the A193. At the next roundabout, take the third exit onto A187. At the next roundabout, take the first exit to stay on A187. At the next roundabout, take the second exit to turn onto Coble Dene. At the next roundabout, take the second exit to stay on Coble Dene. At the next roundabout, take the second exit to Follow the signs to the International Passenger Terminal.

FROM THE SOUTH:

Take the A1/A19 towards North Shields A187. Exit the A19 to merge onto the A187. At the next roundabout, take the second exit to continue onto the A187. At the next roundabout, take the second exit to stay on A187. At the next roundabout, take the second exit to turn onto Coble Dene. At the next roundabout, take the second exit to stay on Coble Dene. At the next roundabout, take the second exit to Follow the signs to the International Passenger Terminal.

Car Park
The Port of Tyne offers secure car parking for guests just a few minutes’ walk from the International Passenger Terminal. Upon entering the car park, there is a barrier which will provide you with a ticket on entry. Please take this ticket with you and do not leave it in your car. When you arrive back from your cruise, a car park attendant will be on hand for exiting the car park. Car parking must be pre-booked.

By Rail
Newcastle railway station is located to the south of the city centre and is easily accessible from across the UK. Journey time is approximately twenty minutes by car/taxi.

By Air
Newcastle Airport is eighteen miles from the port & the journey time is approximately 25 minutes by car/taxi, depending on traffic.

By Taxi
Streetcars – 01914 490 308

Premier Taxis - 0191 638 0638

Nearby Five Star Taxis - 0191 222 0555

Pick Up/Drop Off
Guests are able to be dropped off directly outside the main terminal building. This is a small area. To avoid congestion, please only arrive at your designated embarkation time & only arrange pick up for your disembarkation time.

Belfast Port Information

There are plenty of ways to get to the Belfast Port, for your cruise from Belfast, including by car, taxi or coach. If you are travelling here by car, you can get your car parking permit arranged through us. For more information, see our detailed guide below.

Address: Belfast Cruise Terminal, 48 Airport Road West, Belfast, BT3 9EA

By Taxi
Value Cabs - 02890 660099

FonaCAB -  02890 333333 – Also available to book via the app

Taxi Trax – 07892 716660
Belfast Port Information

Belfast Harbour is Northern Ireland's principal maritime gateway and logistics hub, serving the Northern Ireland economy and increasingly that of the Republic of Ireland. The cruise terminal is 4 miles from Belfast City Centre. Belfast Port is conveniently located close to the motorway network off junction 1 of the M2 motorway, offering easy access from Belfast city centre and the rest of Ireland.

Belfast is a city with a unique character and history that sets it apart from other cruise destinations. Since the first cruise ship arrival in 1996, Belfast has welcomed more than 1,000 cruise ship calls to the city and almost 2 million cruise visitors.

By Road
From Belfast City Centre
Continue onto Chichester Street
Use any lane to turn left onto Victoria Street
Use the right two lanes to urn slightly right onto Waring Street & Albert Square.
Follow the road round to the right to stay on Albert Square.
Turn left to stay on the A2 & cross Queen Elizabeth II Bridge
At the fourth set of lights, turn left to merge on A2.
Take the first exit & at the roundabout, take the first exit.
At the next roundabout, take the third exit onto Airport Road.
Continue on Airport Road.
Continue onto Airport Road West.
Continue ahead.
The terminal will be on the left hand side.

From M1 (South): Continue onto the A12
Merge onto the M3 Logan Bridge
Merge onto the A2
Continue onto M3
Take the first exit & at the roundabout, take the first exit.
At the next roundabout, take the third exit onto Airport Road.
Continue on Airport Road.
Continue onto Airport Road West.
Continue ahead.
The terminal will be on the left hand side.

From M2 (North):
Continue onto M3
Merge onto the M3 Logan Bridge
Merge onto the A2
Continue onto M3
Take the first exit & at the roundabout, take the first exit.
At the next roundabout, take the third exit onto Airport Road.
Continue on Airport Road.
Continue onto Airport Road West.
Continue ahead.
The terminal will be on the left hand side.

Car Park
The Car Park is located next to the terminal building.

By Air
Belfast city Airport is the nearest airport to the port of Belfast.  By car it is 3.5 miles away and can usually be reached within a 7-10 minute drive.

Belfast international airport is 22 miles from the port.  The journey time would take approximately 30-35 minutes via the A57 & M2, A2

Pick Up/Drop Off
Guests are able to be picked up/dropped off outside the main terminal building. This is a small area. To avoid congestion, please only arrive at your designated embarkation time & only arrange pick up for your disembarkation time.

Plain sailing: your mobility needs covered

Ambassador Cruise Line has partnered with Mobility at Sea, a family run business established in 2008 with the specific aim of making cruising accessible for all. They provide products and hireable equipment to guests with a disability or who live with reduced mobility, enabling and empowering them to cruise with us.

We know that people want to feel safe and confident on board, now more than ever. Mobility at Sea offers just that with advice and information to support not only guests but also travel agents, ensuring that everybody’s needs and wants are met through products compliant for the ship.

Mobility at Sea are happy to speak to each guest personally. Ideally, they would like to speak to guests prior to booking their cabins but will always try and offer solutions where possible. This way they can establish the right requirements and make recommendations based on facts.

Equipment is categorised into 4 sections:

Mobility
Scooters, powerchairs, wheelchairs, walking aids

Sleeping and comfort
Adjustable profiling beds, airflow mattresses, pillow raisers, bed rails etc

Moving and handling
Hoists, stand aids, turn aids, patient helpers

Bathing and toileting
Shower commode chairs, shower chairs, framed toilet raisers etc

Mobility at Sea offer options to suit as many guests as possible, including a number of adjustable equipment. To ensure guests are secure and confident before boarding, the Mobility team are happy to conduct demonstrations at the terminal (London Tilbury) with all required products/equipment installed directly into the relevant cabins in full working order.

Mobility at Sea really do pride themselves on their level of care. In the unlikely event of any problems arising, all guests are given emergency numbers to speak directly with an engineer to find the fastest and most efficient solutions.  

Ambassador Cruise Line is proud to uphold all Mobility at Sea’s, policies and guidelines whilst giving our guests the best possible experience - one which they will want to repeat time and time again.

For further details please contact Mobility at Sea direct on 0800 328 1699 or email info@mobilityatsea.co.uk

Passports

As with all holidays to foreign countries, you will need to have a valid biometric (e-passport) or machine-readable passport, with sufficient blank pages for entry and exit stamps (applicable to the length and ports of call in your itinerary).

For travel to an EU country (except Ireland), or Switzerland, Norway, Iceland, Liechtenstein, Andorra, Monaco, San Marino or Vatican City, you must meet the Schengen area rules. As a general rule, your passport must meet 2 requirements. It must be: 1. less than 10 years old on the day you enter (check the ‘date of issue’) 2. valid for at least 3 months after the day you plan to leave (check the ‘expiry date’).  For travel outside of the EU your passport should be valid for 6 months after the date of your return. We will follow UK Government advice (which can be found here) however it is worth noting, that passport requirements when entering by sea, may differ from the entry requirements when arriving by air. If in any doubt of the validity of your passport, please contact our Guest Services Team at least three months prior to travel.

If you do not hold a valid 10-year British passport, please note it can take up to twelve weeks to obtain a new one. If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel.

If you do not possess the correct documentation, you may be denied boarding, without refund of the cruise fare, subject to any fine or other costs incurred by Ambassador Cruise Line.

European Union's New Ees - Entry/Exit System

The European Union’s new EES - Entry/Exit System is expected to be implemented in Schengen areas (29 countries, except Cyprus and Ireland) in the Autumn of 2024.  

When a vessel enters their first port in the Schengen area, and is arriving from a non-Schengen country, all non-EU passengers will have to be seen by the local immigration authorities, individually ashore in the terminal. All guests must present their passport and will be required to have a photograph taken, along with their fingerprints electronically scanned. This process will only be required upon the vessels’ first entry into the Schengen area, not subsequent entries throughout the itinerary.  

We are working with our Port Agents to make the process as smooth as possible, but whilst we are aware that some immigration authorities are already making efforts to improve their control procedures, we are expecting that some port terminals may not be sufficiently prepared. This is likely to cause significant delays however, this will be wholly out of our control.

Please click here for more information about this new system.

Visas, Testing And Passenger Locator Forms (Plfs)

Visa, testing and entry requirements can change at any time, and it is your own responsibility to ensure that you check with a professionally qualified source and comply with such requirements.

The Travel Visa Company is Ambassador Cruise Line’s preferred visa, testing and entry provider. They can offer help and advice on specific requirements for Ambassador Cruise Line’s cruising itineraries as well as independent travel. For your convenience, The Travel Visa company’s online portal provides detailed visa, testing and entry information for Ambassador’s cruises, as well as online and downloadable applications.

For more information please visit https://thetravelvisacompany.co.uk/ambassador-cruise-line/ call on 01270 904 907 or email enquiries@thetravelvisacompany.co.uk.

Disclaimer: It is important that you recheck your passport and visa requirements no later than 2 months prior to your cruise departure. The information provided on this site was correct at the time of publishing and is subject to change. It is your responsibility to travel with the correct travel documentation.

What type of plug sockets are used on board?
Cabins are fitted with UK 3 pin socket with some allowing for USB charging.

Do you offer any drinks packages?
To enable guests to budget for any extra costs, we are offering a selection of Ambassador Drinks Packages that include service charges, gratuities, and other additions. Savings are available on these packages when booked and paid for before your cruise.

What is the dress code on board?
During the day, we suggest that you wear casual clothing for your comfort. For the evenings on board, every day the Daily Programme suggests, as a guide, a mode of dress for that particular evening’s events.  

There are generally two ‘formal’ or gala nights planned every 7-12 nights when many gentlemen wear dinner jackets, although a lounge suit is quite acceptable. Ladies on these occasions have a chance to dress up and often opt for evening or cocktail dresses. Please note that jeans, T-Shirts, shorts and open neck shirts are not permitted in the main restaurant on Formal or Gala evenings.
On evenings proposed as ‘smart’, a suit or smart jacket and trousers, with or without a tie, for the men is suggested and the ladies have further opportunities to look elegant in cocktail dresses or trouser suits.  

A ‘casual’ recommendation often covers evenings spent in port or when a special event such as a deck party is scheduled.  In these cases, the choice of dress is left entirely to you.

As general guidance, the number of formal nights onboard is as follows:

2-5 Nights -1 formal night
6-20 Nights - 2 formal nights
21-41 Nights - 3 formal nights
Over 42 Nights - 5 formal nights

What are the average drink prices onboard?
Our beverage prices are very competitive with a typical Gin & Tonic (Tanqueray) costing around £4.65, a large beer £3.80, a cappuccino £2.45, Coca-Cola £2.55 and our cocktails costing approximately £4.65.

Can each guest register their own credit/debit card if they wish to?
Of course, this can be done during the online check-in process. Please visit My Ambassador Sailing once within 72 hours of sailing.

Those who wish to settle their account in cash, must place a cash deposit to their onboard account at Reception within 24 hours of boarding.

What is the onboard payment process?
All prices onboard our ships are quoted in sterling. A cashless system is in operation for all your onboard purchases. An account is opened for you at the start of your cruise for purchasing goods and services on board. All purchases are charged to your shipboard account and a final invoice is presented at the end of the cruise itemising all charges. This can be settled by MasterCard or Visa credit cards, or by Visa debit cards.  Guests who prefer to pay by cash may top-up their cruise card by visiting reception.

Guests wishing to charge onboard expenditure to their credit card must register their chosen card during the embarkation process. Your card will be pre-authorized for £1.  This pre-authorization will appear on your bank statement as a pending transaction until the end of your cruise.

During your cruise we will top-up your pre-authorised or pending amount in line with your account activity. You can check your account balance at any time using the ALL ABOARD APP, or at the self-service kiosks located around the ship.  Your account will be closed at 0300 hrs on the day of disembarkation, at which point your onboard balance will be settled automatically and any remaining pre-authorised amount will be cancelled within 24 hours. Please note any purchases made after this point must be cash only.

Is there a laundrette on board?
Yes, both Ambience and Ambition have a self-service laundrette that guests can use for a small charge. Please speak to the Reception once onboard for further details.

What entertainment is there on board?
Evening highlights include production shows from our talented show team of professional entertainers and live acts. Music and dance feature prominently as well as quizzes, various games, activities, and our very detailed guest speaker programme. Full details will be confirmed in the Daily Programme.

Can I purchase duty-free onboard?
The onboard shops are open daily when the ship is at sea, but local customs regulations do not permit the sale of duty-free goods whilst a ship is in port.

Will there be a weekly religious service onboard?
On Sundays at sea, we offer an interdenominational church service.

Can I reserve a sunbed on deck?
We kindly ask that sunbeds are not reserved in advance and are only utilised whilst you are actually using them.

Can I bring alcohol on board?
It is strictly prohibited to bring alcohol aboard at embarkation and any found will be confiscated and stored until the end of the cruise. Any alcohol purchases made ashore during the cruise should be handed to Security on re-joining the ship. These will be returned upon disembarkation.

Can I bring my bicycle onboard?
Foldable bicycles are permitted but these must be stored in your cabin at all times and it is the guest's responsibility to take them on/off the ship in all ports.

Are the swimming pools heated?
Our pools are not heated and are filled with seawater which is chlorinated and treated. Please note that due to local customs regulations, the pools may not be filled during port days and for health and safety reasons are emptied each evening.

Are pool towels provided?
In all cabins, there are beach towels for your use around the pools and open decks. If you should take them ashore, please ensure you bring these back to the ship or you may be charged for a replacement.

Can infants use the pool on the multigenerational cruises?
Any child using the pools onboard must be supervised by a parent/guardian at all times. For public health reasons, children in nappies (including swim nappies) and children who are not toilet trained are not permitted in the public swimming pools and/or whirlpools onboard.

Is there room service onboard?
You will find a 24-hour room service menu in your cabin, offering a range of drinks and snacks, both hot and cold. Room service costs will be charged to your onboard account.

Can my family contact me whilst I am onboard?
You may wish to inform your family, friends, or business associates that, whilst on board, you can be contacted via the ship’s satellite telephone system. Calls will be picked up in Reception and can then be transferred to the cabin.

Is there internet access or Wi-Fi onboard?
With the Introduction of Starlink technology onboard we are excited to launch our new range of Wi-Fi options for guests.

Wi-Fi packages will be available to purchase once on board.

Will there be any children onboard?
All guests must be at least 18 years at the time of sailing, with the exception of our advertised multi-generational cruises.

Can I smoke on board the ship?
Guests are requested to smoke only in the designated smoking areas on open decks. E-Cigarettes or similar are permitted only in the designated smoking areas.

What currency is used on board?
The currency on board is Pound Sterling (£ - GBP).

Is there a foreign exchange onboard?
The reception will hold a limited amount of certain local currency onboard and operate a small bureau de change facility to enable you to exchange your sterling and/or euros to certain currencies. However, guests requiring a large amount of currency are strongly advised to obtain this in the UK prior to the cruise.

Do we have to pay for gratuities?
For your greater convenience, we operate an automatic service charge and gratuity system which is automatically added to your onboard account.

For guests sailing on/after 1 September 2023 an amount of £7 per person per night (£6 per person per night on cruises of 15 nights or more per night) - will be automatically added to your onboard account. For children aged 12-17 years of age, where applicable on a multi-generational sailing, an amount of £4 per person per night will be automatically added to your onboard account.

All service charges and gratuities are collated, so a portion goes to each crew member, who helps to make your cruise special.

If you notice an issue that makes you think twice about our service charge, be sure to speak with one of our Guest Services Team who will try to resolve the matter before a charge adjustment becomes necessary. Even if you had a negative experience with a particular employee, seriously consider whether it warrants removing your gratuities altogether, keeping in mind that because of one crew member the whole team is affected. Of course, if you want to also reward a crew member personally in addition for excellent service, feel free to do so!

If you purchase one of our Ambassador Drinks Packages, gratuities are also included. However, please note that the gratuity contribution cannot be removed from any of the packages.

Is there a hospital onboard?
The services of our qualified medical staff are available to you onboard in the event of ‘mal de mer’ or an emergency. It should be noted that the NHS does not cover treatment on the ship and there is a scale of charges for surgery visits and medical treatment.

Can I use a wheelchair onboard?
Ambassador Cruise Line warmly welcomes guests with disabilities, including those with mobility restrictions as well as restricted sight and hearing. However, with the very different nature of a cruising holiday when compared to one on land, and purely for safety reasons, such guests should be accompanied by an able-bodied, or a fully sighted/hearing companion (as appropriate), who will be responsible for providing any assistance that you may require both onboard and ashore.

Ambience has thirteen cabins adapted for those needing mobility aids, and Ambition has two.

Guests booked into one of our Disabled cabins, will be able to use their mobility aid throughout the vessel; however, those taking a wheelchair or scooter for temporary use only, may be asked to park or leave their mobility aid in designated areas near certain public venues, including the restaurants and show lounges, in order to leave access routes clear. Guests who are not booked in a Disabled cabin must be able to walk short distances in some venues, without the support of larger mobility equipment (eg scooters).

There are size and weight restrictions for the mobility equipment that can be taken onboard. For further information of the restrictions in place, please refer to our Mobility Policy which can be found here: Mobility Policy | Ambassador Cruise Line

What temperature is maintained in cabins and public areas?
For your comfort and convenience, the interior temperature is centrally set at 21c/22c.

Will there be two dinner sittings?
There will be two dinner sittings and on days at sea, these sittings are normally timed to commence from 18.00hrs and 20.15hrs. These timings may vary during port days. Please state any preferences for a particular dinner sitting and/or table size at the time of booking. Please note that any specified preference is made on a request basis only and cannot be guaranteed.

Breakfasts and lunches are generally served in the restaurants on an open seating basis.

Are there any speciality restaurants onboard?
Yes, Ambience offers two speciality restaurants onboard. Saffron is our Indian & Asian inspired restaurant and will be charged from £19.95pp. Sea and Grass is our fine dining experience and will be charged from £29.95pp (with the opinion of an additional £7.50pp for wine pairing).

Ambition also offers two speciality restaurants onboard. Again, Saffron is our Indian & Asian inspired restaurant and will be charged from £19.95pp. Lupino’s is our Mediterranean-style restaurant with a relaxed, al-fresco feel and will be charged from £14.95pp

We are travelling with friends/family and would like to sit with them at dinner. Can we do this?
We will try our best to accommodate this request, however, please inform us of this at the time of booking, or as soon as possible. Please note that any dining seating requests cannot be guaranteed unless you have booked an Ambassador Fare.

Can I take an iron to use in my cabin?
No, for safety reasons we cannot allow guests to use an iron in their cabin.

Onboard both ships, there are self-service ironing facilities for guests to use free of charge.

Are there towels in the cabin?
Yes, towels are provided and changed daily, however, if you want to help the environment, speak to your cabin steward and have these changed as and when needed.

Is there a fridge in my cabin and if not, where can I store my medication?
All cabins and suites onboard Ambience have a small fridge however onboard Ambition, only suite cabins have fridges.

Should you need to store medication and do not have a fridge in your cabin, please speak to Reception once onboard and they will be able to arrange suitable storage for you.

Do the cabins have safety deposit boxes?
Safety deposit boxes for your valuable items, jewellery, money, and documents are available in each cabin on board.

Are there tea and coffee facilities in the cabins?
Yes, all cabins have tea and coffee making facilities. For health and safety reasons, guests are not permitted to take their own kettle on board. Complimentary tea and coffee are provided from various stations 24 hours a day.

What happens If I forget to collect a suitcase or leave with one that isn’t mine?
If you return home and discover that you have not collected all your luggage following disembarkation, please contact one of our Guest Services Team on 0808 102 8031 or email lostproperty@ambassadorcruiseline.com

Should you discover after returning home that you have mistakenly taken someone else’s luggage, please contact one of our Guest Services Team on 0808 102 8031 or email lostproperty@ambassadorcruiseline.com

It is the responsibility of the property owner to cover the cost of carriage. Should you have taken another guest’s luggage in error, you will also be responsible for the cost of carriage involved in returning it to the rightful owner.

Please note that before any items are returned to you, they will be passed to the necessary authorities to be opened and checked for security purposes. Ambassador will not be held responsible for any damages or costs that are incurred during this process.

What happens if I leave something valuable behind onboard?
Should you leave a valuable item onboard, please email lostproperty@ambassadorcruiseline.com and we will liaise with the ship to try to locate and retrieve this for you.

For reasons of hygiene and storage capacity, we are unable to retrieve any items such as clothing, footwear, duty-free, beachwear, sunglasses, and personal items such as hairbrush/comb, toiletries, perfume, and costume jewellery. Any such items that are found will be taken ashore and given to local charities. If we can locate your item, then we will arrange for this to be returned to you. There will be a cost for postage & packaging to return your item/s.

Please note that any items returned to our office, will only be kept for four weeks after the return date of your cruise.

Will you be showing any live sporting events onboard?
We have a standard range of television channels (including news & film) on board.  We do not normally show major sporting events on board as not all guests have the same level of interest and licensing restrictions for public venues can be restrictive.  We do offer a Wi-Fi internet connection for guests who want to keep up to date with special events. For further details of our Wi-Fi packages that you can purchase once onboard, please see here.

If my cruise is cancelled by the cruise line due to unforeseen circumstances and we had ongoing travel booked, will this be refunded?
Peace of mind is our priority here at Ambassador. We know how important it is to feel financially protected and to be able to book with confidence, and as an ABTA member (Y6765), we are part of the UK’s leading travel trade association, widely acknowledged as the mark of trust and reassurance associated with travel brands. In addition to being ABTA members, our guests are financially protected by a Financial Failure Insurance policy which is managed by TMU Management Limited and underwritten by Accelerant Insurance Europe SA who are regulated by the Financial Services and Markets Authority (3193).   We will continue to pay guests’ deposits and balance payments into an independently managed trust account.

If I join or disembark at an alternative port throughout the cruise, can I leave my luggage on board?
Your luggage cannot be left onboard either before you join, or after you disembark the ship. It must be kept with you at all times and remains your own responsibility.

Are there any luggage restrictions?
For all cruises departing and returning to the UK there is no luggage restriction. For safety reasons, each bag/suitcase must not exceed 23kg. Please note we have no luggage facilities, and all luggage must be stored in your cabin.

Will I have to sign a Health Questionnaire at check-in?
Once within 72 hours of sailing and providing you have submitted your API (Advance Passenger Information) to us, online check in will open for your cruise and within this, you will be asked to complete the Health Declaration.  Providing you have completed this, you will not be asked to sign another declaration upon arrival at the port.
However if you do not complete the online check in process, when you arrive at the terminal, you will be required to complete a Health Questionnaire. If you have suffered from any flu-like or viral symptoms such as a cough, fever, diarrhoea, vomiting etc within the 72 hours before sailing, you must immediately contact your GP and notify us providing details of the symptoms suffered. Based on the information you provide, if we reasonably feel that you are not fit to travel, we will not allow you to board.

Can I get more luggage labels?
Yes, if you require more luggage labels you can download these from ‘My Ambassador Sailing’.

Why is the address shown on my invoice different to my home address?
If you are booked with a Travel Agent, it is the Agent’s business address that will show on your invoice.

Why do I have a different cabin number on my ticket to the one I originally booked?
It is most likely that you have received a complimentary cabin upgrade, however, please contact your booking agent or one of our Guest Services Team to confirm.

Can I embark or disembark the ship at a port of call which is not the start/end of the voyage?
Embarking or disembarking at a port that is not considered the ships’ ‘home port’ may be possible, however, we will need to seek approval from the relevant authorities before confirming authorisation. Please inform us of any such requests as soon as possible. If approved, we will provide you with confirmation. You will be charged for the full published itinerary. Please note that all travel arrangements to/from the ship will be your responsibility and at your own cost. If for any reason the ship is unable to get into your chosen embark/debark port, then you will be fully responsible to make alternative arrangements to embark/debark the ship. It is your responsibility to ensure that you have the correct documentation in place which includes but is not limited to; local testing requirements, passenger locator forms, travel insurance and applicable visas. Ambassador Cruise Line will not be held responsible for any associated costs that you may encounter, in the absence of the necessary documentation or for travel to/from the chosen ports. Should we receive any charges form local authorities, these will be passed on to the guest

You should contact the Always Here Emergency Support Team on 01708 973 601, before you are due to travel to embark, to confirm the ship’s current location and estimated timings for arrival at the re-embarkation port.

Can I disembark the ship during my cruise and join the ship again at a later port?
We will always assist Guests who need to disembark the ship in the event of an emergency on board or at home.  Disembarking the ship during a cruise and rejoining at a later port for other reasons can cause difficult immigration issues and is not encouraged.  If you need to leave the ship and then re-embark at a different port on the itinerary, please make sure that you notify us as soon as possible. Relevant authorities will need to be advised and their authorisation will be needed in advance. We will do our best to support you, but timings for non-emergency immigration authorisations may be beyond Ambassador’s control. Please note that it is your responsibility to ensure you have the correct documentation in place for the ports you wish to disembark/re-embark the ship. This includes but is not limited to; local testing requirements, passenger locator forms, travel insurance and applicable visas. Ambassador Cruise Line will not be held responsible for any associated costs that you may encounter, in the absence of the necessary documentation. Should we receive any charges from local authorities, these will be passed on to the guest.

If your absence relates to something urgent that was unforeseeable before the departure of the vessel, please inform the ships’ Reception team as soon as possible.

You should contact the Always Here Emergency Support Team on 01708 973 601, before you are due to travel to re-embark, to confirm the ship’s current location and estimated timings for the re-embarkation port of your choice.

What is my embarkation time?
The embarkation procedures at UK ports normally commence four hours before the published sailing time. Providing you have submitted your API (Advance Passenger Information) to us by visiting our My Ambassador Sailing facility online or via the Ambassador Cruise Line App, your provisional embarkation times will be displayed on My Ambassador Sailing 21 days prior to your departure date however, final embarkation times will be confirmed on your boarding pass, 72 hours before sailing. For final disembarkation, you should allow approximately 90 minutes from the scheduled arrival time before disembarkation will commence. Allocated disembarkation times will be confirmed once onboard.

Any guest who does not provide us with their information within this set timeframe, will be charged £75 per person on arrival at embarkation. In addition to this, the guest will be unable to board and will be required to wait until we have submitted their information to the Home Office, and we have received authority for permission to travel.

One of the ports in my itinerary states ‘Technical Call'. What is this?
A technical call is a short duration visit to a port that is made for a specific purpose only. Such reasons for scheduling a technical call include the taking on of freshwater or fuel oil or embarking or disembarking participants of an organised destination experience that commences at one port and re-joins the vessel at another. Independent guests cannot go ashore during these brief technical calls.

Could the itinerary of my cruise change?
The cruise itineraries published are subject to amendment. Should major changes to the ports of call, other than timings, berth adjustments or the order in which they are visited become necessary, we shall try to notify you in advance.

At times, events out of our control such as adverse weather or sea conditions may result in a change of itinerary. Alternative arrangements will be made where possible.

Do I need travel insurance?
It is a condition of booking that all guests hold fully comprehensive travel insurance that specifically covers cruise holidays, is valid for the entire duration of your chosen itinerary, provides full health coverage for all pre-existing conditions and the costs of medical repatriations, plus specific cover for Covid-19 related issues.  It should also include Personal Luggage insurance since there is limited liability for loss or damage. We are delighted to be working with Holiday Extras, who are able to provide our guests with exceptional value fully comprehensive cruise travel insurance cover, please visit www.holidayextras.com/ambassadorcruiseline/insurance.html to find out more.

How do I know if I need a visa for my cruise?
It is a guest’s own responsibility to ensure that they hold the correct documentation to visit the countries shown on their chosen itinerary. The Foreign and Commonwealth Office provides up to date information for all British travellers – visit www.fco.gov.uk. Failure to have the correct documents prior to sailing will result in you being denied boarding. The Visa Travel Company is Ambassador Cruise Line’s preferred visa, testing and entry provider. They can offer help and advice on specific requirements for Ambassador Cruise Line’s cruising itineraries as well as independent travel. For more information please visit https://thetravelvisacompany.co.uk/ambassador-cruise-line/ or alternatively you can call on 01270 904 907.

Do I need a passport to travel?
A passport is essential for all cruises, including mini-cruises and sailings around the British Isles and the Republic of Ireland, and all British Citizens must hold a full 10-year passport. For travel to an EU country (except Ireland), or Switzerland, Norway, Iceland, Liechtenstein, Andorra, Monaco, San Marino or Vatican City, you must meet the Schengen area rules. As a general rule, your passport must meet 2 requirements. It must be: 1. less than 10 years old on the day you enter (check the ‘date of issue’) 2. valid for at least 3 months after the day you plan to leave (check the ‘expiry date’).  For travel outside of the EU your passport should be valid for 6 months after the date of your return. We will follow UK Government advice (which can be found here Foreign travel advice - GOV.UK however it is worth noting, that passport requirements when entering by sea, may differ from the entry requirements when arriving by air. If in any doubt of the validity of your passport, please contact our Guest Services Team at least three months prior to travel.

If you do not hold a valid 10-year British passport, please note it can take up to twelve weeks to obtain a new one. If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel.

For our Onboard Festive Events, a passport is not compulsory however all guests must present photographic identification at embarkation.

Can I request to have my cruise documentation by post?
We do not offer any option of printed documentation. All cruise information and documentation will be available online only through our ‘My Ambassador Sailing’ facility.

Cruise Documentation - Will my documentation be sent by email or by post?
Please note we do not offer any printed documentation.

As a sustainable cruise line, all cruise information and documentation will be available online only, through our My Ambassador Sailing facility on our website.

Here, you will be able to add your passport details, provide us with your travel insurance and next of kin information, add Drinks Packages to your booking, pay your balance (if booked directly with us) view our Terms and Conditions of Carriage, view your allocated cabin number and embarkation time, plus much more.

Once within 72 hours of sailing, you’ll also be able to check-in for your cruise, complete the Health Declaration, download your boarding pass, car park permit/coach voucher and luggage labels.

To assist with setting up your My Ambassador Sailing account, we have prepared this useful video: https://youtu.be/2V9szQetuOw