
Inside Stateroom (IX)(IX)
- 2
- 11 square metre
- Norway, Fjord, Viking, International, Promenade - Oslo, Atlantic, Biscayne
- -
Come aboard Norwegian Sky® and discover a more intimate and traditional cruising experience. Sail the Bahamas, Greek Isles, go on one of Norwegian's Extraordinary Journeys, and more on this ship. From onboard pools to the award-winning Mandara Spa, get ready to enjoy some well-deserved “me time.” Stretch your legs and soak in fantastic vistas on the outdoor track or at the fitness centre. Savour a variety of specialty and complimentary dining on board, from Italian at La Cucina or French at Le Bistro to casual outdoor restaurants and everything in between. And with so many bars and lounges, including the Pinnacle Lounge & Sushi Bar or Sugarcane Mojito Bar, finding your favourite might take a few days - and several rounds. Boasting elegant interiors and a relaxed atmosphere, Norwegian Sky was made for unwinding at sea.
NEW! Starlink High-Speed Internet
Starlink provides fast Internet service at sea and is now available on Norwegian Sky. Using advanced low earth orbit satellites, SpaceX's Starlink delivers industry leading broadband internet connectivity, which will improve the capacity, speed, and reliability of Internet on board.
Great Stirrup Cay, Your Own Private Island
Set sail for Bahamas & Florida and get ready for some fun in the sun! All of our Bahamas & Florida cruises feature a whole day visit to Great Stirrup Cay, an idyllic island paradise reserved only for our guests. Swim with dolphins, snorkel with exotic fish, or just stroll the white sand beaches. This eco-fun paradise offers something for everyone!
Stunning in design with ocean views, this Main Restaurant offers traditional cuisine to please every palate.
Price Per Person: Complimentary
Whatever you’re craving, chances are you will find it at the Garden Café. This complimentary, indoor buffet restaurant serves up breakfast, lunch and dinner
Price Per Person: Complimentary
One of our two Main Restaurants serving a variety of culinary delights with a contemporary flair.
Price Per Person: Complimentary
Available 24 hours a day, simply pick up the phone and order breakfast, lunch, dinner or late-night munchies. A room service fee may apply.
Price Per Person: Room Service Fee may apply.
Come as you are, even in your swimsuit, to this casual, buffet bar serving grilled favorites like burgers, hot dogs and great ocean views.
Price Per Person: Complimentary
The Local offers classic pub fare in a relaxed atmosphere. With popular dishes like the Reuben Sandwich and Fish n' Chips, The Local has all your favourite comfort foods. So try one of our beers or cocktails on tap and catch a game with us!
Price Per Person: Complimentary
Enjoy casual dining to suit every taste. From grilled burgers to hot dogs, come as you are and eat as you like after a night out or before your day begins.
Price Per Person: Complimentary
Premium cuts are the standard at our American steakhouse serving Certified Angus Beef®. Sip your favourite cocktail and don't forget to order our famous Parmesan dusted truffle fries!
Price Per Person: À la carte
Buona Sera! Enjoy the finest ingredients at our vibrant Italian ristorante. Dine on Italian classics and indulge with a rich homemade Tiramisu. Your good evening just got better.
Price Per Person: Á la carte
Romance is in the air at our signature French restaurant. Elegant interiors, crisp white linens and attentive servers make this an intimate dining experience. By the end of your meal, you might just be proclaiming c'est magnifique!
Price Per Person: À la carte
In the mood for sushi? Take a seat at this contemporary sushi bar for some traditional Japanese culinary bites.
Price Per Person: À la carte
At night, the atmosphere at the Spinnaker Lounge is charged when the music comes up and the stage becomes a dance floor.
Freshly muddled just the way you like, enjoy a refreshing mojito with friends – day or night.
Grab a Teavana® Shaken Iced Green Tea Lemonade to sip while lounging on a pristine Caribbean beach. Or recount the day's excitement with your friends over Chai Lattes and a scone. Come on by Starbucks® to make your holiday even sweeter.
Price Per Person: À la carte
The electrifying aura of this hip, high-energy ultra lounge literally surrounds you. High-voltage tunes make everyone want to get their groove on and custom loungers are the perfect spot to cap off the evening with a cocktail.
Experience the exciting Behind The Scenes Tour of our crew working areas, including exclusive access to the Bridge, Engine Control Room, Main Galley, Laundry and so much more.
Enjoy an exhilarating show where contestants play & deal for cash in a high-energy contest of nerves and intuition. Play cards will be available for purchase onboard.
Take a walk on the wild side with tonight's production of Rock You Tonight. The high-energy grooves of the Norwegian Sky Production Cast brings you an all and out tribute to such rock icons as Queen, Journey and The Who. So give in to your inner James Taylor or Tina Turner and rock the night away!
Price Per Person: Complimentary
You be the judge! Four talented singers vie for the audience's votes with a rocking Emcee that'll keep the show moving -- and you, the audience, groovin'. Enjoy hit tunes from Aretha Franklin, The Supremes, The Temptations, Gloria Gaynor & more. It's American Idol meets a Motown X-Factor. You'll be dancing in the aisles as you experience the non-stop energy and fun for the whole family.
Price Per Person: Complimentary
Wheel of Fortune is here! From Hollywood to the High Seas, experience this new interactive game show where everyone plays along on their mobile devices to solve puzzles and collect matches for a chance to win great prizes, including a Free Cruise! Watch the show or play along - everyone is invited.
Norwegian Sky has two large outdoor swimming pools with large amounts of deck space, sun beds, deck chairs, a hot tub or two and the longest poolside bar at sea.
Spin your way to the jackpot playing the most popular slots including reel and video slots. Or pull up a chair at your favourite table game, from blackjack to craps and more. Whatever games you choose, you can bet on a good time in our award-winning casino.
It's show time! And we've got a really big show for you at the Stardust Lounge. A stunning two-story main show lounge with a stage headlines the best entertainment at sea.
The Mandara Spa & Salon offers unique and exotic spa treatments reflecting the beauty, spirit and traditions of rejuvenation from around the world. You'll find everything from the traditional to the exotic in spa and salon treatments.
Get your heart rate up using state-of-the-art machines while enjoying a view through floor-to-ceiling windows. In addition, you can participate in aerobics, spinning and exercise classes.
Jump into a splash of fun at Splash Academy just for kids 3-12. Join us for active games, arts and crafts, and jump into character with the creative theme days.
It is time to change the way you play. Entourage for 13-17 year olds offers modern, digital, and inclusive options to engage the way you want. Connect. Influence. Create. Be You.
It's located in the middle of the ship, where you'll find the Main Reception and the Shore Excursion desk.
Norwegian Sky's meeting room area offers all the amenities of a world-class boardroom including a stunning view in a professional setting. Our three individual conference rooms can also be combined into one large room.
There are five outdoor hot tubs aboard the Norwegian Sky including one just for the kids. Enjoy them one and all.
No matter how far you are from home, having access to the Internet is nearby at the Internet Café. The Café can also be used as a computer lecture and training centre.
Run circles around the other guests or get your daily walk in before breakfast on the outdoor track.
You'll find a well-stocked selection of things to read with all the elegant trappings Mark Twain himself would have appreciated, including a stellar view.
Take advantage of this time together while onboard to create beautiful photographs that will last a lifetime. Our professional photographers set up studios in the atrium and around the ship each night so you can have a variety of images to choose from. Relax, have fun and build your digital portfolio - it's always free to try! Visit the Photo Gallery to learn more, view your photos and enjoy great deals on photography packages, frames, wall art, 3D Crystals, binoculars, mobile accessories and more!
Stop by the Video Arcade and step into a world of fun and games. Capture a few aliens, fly a fighter jet, take the lead in a car race and more. We dare you to set the highest score.
Aroma Spa Seaweed Massage - 100 minutes
Indulge in this detoxifying wrap and massage to reduce fluid retention and cellulite and replenish your body's systems with vital trace elements. This treatment concludes with a full body massage.
Aroma Spa Seaweed Massage - 75 minutes
Indulge in this detoxifying wrap and massage to reduce fluid retention and cellulite and replenish your body's systems with vital trace elements. This treatment concludes with a full body massage.
Aroma Stone Therapy - 50 minutes
Heated Basalt Stones are applied to key points of the body, while your therapist massages your body with warmed, fragrant aromatherapy oils.
Aroma Stone Therapy - 75 minutes
Heated Basalt Stones are applied to key points of the body, while your therapist massages your body with warmed, fragrant aromatherapy oils.
Bamboo Massage - 50 minutes
Imagine warm bamboo shoots of various sizes soaked in essential oil rolling, sliding and massaging your muscles into pure bliss. Getting into the belly of the muscle, this deeper tissue massage targets specific areas, releasing the build-up of tightness using sliding and rolling techniques across the body, hands and feet, kneading away soreness to your specified level of pressure.
Bamboo Massage - 75 minutes
Imagine warm bamboo shoots of various sizes soaked in essential oil rolling, sliding and massaging your muscles into pure bliss. Getting into the belly of the muscle, this deeper tissue massage targets specific areas, releasing the build-up of tightness using sliding and rolling techniques across the body, hands and feet, kneading away soreness to your specified level of pressure.
Body Composition Analysis
Our fitness professionals will determine your body fat percentage, metabolic rate and water retention level and then compare the results to the percentage recommended for you.
Couples Deep Tissue Muscle Massage
You and your favourite person can enjoy a gorgeously relaxing full body Deep Tissue Muscle Massage as you lie side by side. The listed price is per couple.
Couture Touch Face and Body Treatment - 100 minutes
Condition your skin and condition your muscles with this all-embracing hands-on experience. Includes a ELEMIS hands-on TOUCH facial with your choice of a Deep Tissue Muscle Massage or an Aroma Stone Therapy.
Couture Touch Face and Body Treatment - 50 minutes
Condition your skin and condition your muscles with this all-embracing hands-on experience. Includes a ELEMIS hands-on TOUCH facial with your choice of a Deep Tissue Muscle Massage or an Aroma Stone Therapy.
Deep Tissue Muscle Massage - 50 minutes
Using muscle-melting warmed oils and deep pressure massage movements, we massage deep into the belly of the muscle, erasing stress, tension and lactic acid build up.
Deep Tissue Muscle Massage - 75 minutes
Using muscle-melting warmed oils and deep pressure massage movements, we massage deep into the belly of the muscle, erasing stress, tension and lactic acid build up.
ELEMIS Deep Cleanse Grooming Treatment with Shave - 45 minutes
This grooming treatment for men will deeply cleanse the skin to prepare it for the closest shave ever!
ELEMIS Dynamic Resurfacing Precision Peel
Experience the age-defying benefits of marine-charged Padina Pavonica whilst targeted massage encourages optimum cellular function.
Express Shave
A quick, clean, silky shave for the man who wants to be smooth!
Fire and Ice Manicure
Beautify your nails with this invigorating manicure that will warm your spirit and cool your stress.
Fire and Ice Pedicure
This super rejuvenating pedicure will warm your senses and cool your tension, leaving your nails and skin looking beautiful.
GO SMILE™ Teeth Whitening Treatment
Are you ready to smile? Then try our advanced tooth-whitening treatment available at the spa.
Intensely Cleansing Salt Scrub - 50 minutes
The extraordinary cleansing power of salt goes to work releasing toxins in this body polishing treatment. Choose from Frangipani Monoi Salt Scrub or Lime and Ginger Salt Glow with a 25 minute massage.
Intensely Cleansing Salt Scrub - 75 minutes
The extraordinary cleansing power of salt goes to work releasing toxins in this body polishing treatment. Choose from Frangipani Monoi Salt Scrub or Lime and Ginger Salt Glow with a 50 minute massage.
Ionithermie Cellulite Reduction Treatment
Reduce the appearance of cellulite and firm and tone the skin with this Parisian treatment that offers substantial inch loss in just one session.
Nutritional Consultation
If you are ready to enhance your well-being with a sensible diet and exercise programme, our fitness professionals can provide you with the in-depth information you need to get you started.
Personal Training
After conducting a Body Composition Analysis, our personal trainers will design a nutrition and exercise plan that will help you achieve the results you've always wanted.
Pro-Collagen Age Defy
This anti-aging facial combines the benefits of exotic ingredients to plump out fine lines and reduce skin-fatigue - helping relax wrinkes, while an age-defying peel-off mask encourages the highest cellular function, visibly improving firmness and elasticity for beautifully nourished, younger looking skin.
Pro-Collagen Grooming Treatment with Shave
Our most opulent grooming service for men, this is simply the shave of all shaves combined with the facial of all facials! Your skin will be left perfectly smooth.
Swedish Massage - 50 minutes
This relaxing Swedish massage uses techniques that will smooth away stress and tension.
Swedish Massage - 75 minutes
Enjoy this deeply relaxing Swedish massage for a full 75 minutes.
Thai Herbal Poultice Massage
This energizing, rhythmic massage utilise scented herbal poultices, heated and applied to the body at pressure points to relax the muscles and release tension.
Effy Hematian has been designing and manufacturing fine jewellery in the heart of New York's Diamond District for over 40 years. By combining uncompromising attention to detail, exceptional gemstones, and quality American craftmanship, Effy has become one of the most celebrated and desired jewellery brands in the world today - available to you onboard at tax-and duty-free pricing.
Take home something you'll never forget! Our impressive onboard art gallery has everything from contemporary to classics-Peter Max to Picasso-giving you access to an unparalleled collection of fine art. Looking for a little excitement? Try attending our live art auctions where you can raise a glass with our Art Team as the bidding gets fast and furious. Plus, everyone who visits our gallery gets a free work of art!
We have everything you need, to capture it all: Binoculars, Camera/Phone Accessories, Professional Portraits, Souvenir, Photography, Photo Books, Wall Art, 3D Photo Crystals, Souvenir Frames, Collectable Photo Accessories & more!
If you want to treat yourself to a new watch or simply give the gift of time, visit the Time Zone for a world class selection of Swiss watches and other famous brands of timepieces. Collections from Longines, Rado, Tissot, Movado and more. You will be amazed at the savings on board. Stop by and check out our collection, all at the best tax and duty-free prices.
Conveniently located in the Atrium, Tides offers the very best deals of the cruise, our exciting one day specials give you the chance to make savings of up to 70% off US prices what better way to take home a gift for everyone. Make sure you check the Freestyle Daily for day and time of each daily special.
Required Travel Documentation
Carefully read the documentation that each guest must present at the pier prior to boarding. Travel to some destinations may require special visas and travel authorizations before the cruise.
If travelling internationally, the countries you are flying to and/ or connecting through may have different visa or travel requirements, while we attempt to provide you with most up to date information below, we encourage you to visit the government and airport websites of every country you will be travelling to throughout your journey to familiarize yourself with their requirements.
Travel Visa Requirements
Norwegian Cruise Line has partnered with VisaCentral to provide our guests with comprehensive, accurate information regarding travel visas. Some of VisaCentral’s guest travel services include visa application kits and assistance with obtaining other visas where required. Visit the Global Visa Support Centre on the VisaCentral (http://visacentral.com/Norwegian-cruise-line-splash?login=103407) page for assistance with visa applications.
United States Electronic System for Travel Authorisation (ESTA) - for Citizens of Visa Waiver Programme Countries (VWP) Entering the United States
Per the Visa Waiver Programme (VWP) requirements, all VWP travellers must obtain an electronic travel authorisation (ESTA) prior to boarding a travel carrier to enter the United States. This can be done by completing the online application on the U.S. Department of Homeland Security’s website. Applications may be submitted at any time prior to travel. However, DHS recommends that applications be submitted no less than 72 hours prior to travel. Passport holders from the below countries with biometric passports are eligible to participate in the US Visa Waiver Programme:
Andorra, Australia, Austria, Belgium, Brunei, Chile, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, United Kingdom
All passport holders from the above countries must be able to present a valid ESTA or US Visa before boarding a cruise that starts, visits, or ends in the United States. Any person unable to do so will be denied boarding.
Schengen Visas - for Entry to the European Union for Applicable Nationalities
The Schengen Agreement (effective March 26, 1995) is an agreement between several member states of the European Union (EU) to remove immigration controls for travel within their collective territories. This creates a "borderless" region known as the Schengen Area, which changes the procedures for entering, connecting or travelling between any of the Schengen States. Click here for more information.
There are four types of Schengen visas; Type C is the one typically needed by passengers, which can be issued by any one of the Schengen states and is valid for all the others. Due to the type of itineraries in Europe, The Schengen Agreement maintains that certain nationalities require a visa to enter the EU zone. Guests who are not US, Canadian, or European nationals are strongly encouraged to contact the nearest EU-member country embassy to determine if a Schengen visa is necessary.
Some European itineraries require a Multiple Entry Schengen visa because the ship leaves and re-enters the Schengen Zone.
Travel Documentation Resources
Birth Certificates
To obtain an original or state certified copy of a birth certificate, you can contact your hospital of birth or the Vital Statistics Department of the County where you were born.
Passports
For more information on obtaining a passport, please visit the U.S. Passports & International Travel website, the Western Hemisphere Travel Initiative, or VisaCentral.
Government-issued Photo I.D.’s
You can usually obtain a state-issued photo I.D. from your local driver's license/Division of Motor Vehicles office. Contact your local office or visit your state's DMV website for more information and instructions.
Electronic Travel Authorisation
Per the Visa Waiver Programme (VWP) requirements, all VWP travellers must obtain an electronic travel authorisation prior to boarding a travel carrier to enter the United States. This can be done by completing the online application on the U.S. Department of Homeland Security’s website. Applications may be submitted at any time prior to travel. However, DHS recommends that applications be submitted no less than 72 hours prior to travel. In most cases you will receive a response within seconds. Potential responses include:
Authorisation Approved
Travel Not Authorised: Travellers must obtain a nonimmigrant visa at a U.S. Embassy or Consulate before travelling to the U.S.
Authorisation Pending: Travellers should check the ESTA website for updates and final response.
An approved travel authorisation will be:
Required for all VWP travellers prior to boarding a travel carrier to enter the United States under the VWP.
Valid unless revoked, for up to two (2) years or until the traveller's passport expires, whichever comes first;
Valid for multiple entries but not a guarantee of admissibility to the United States at a port of entry.
Visas
Norwegian Cruise Line guests can contact VisaCentral for visa enquires or assistance with the visa application process. Norwegian Cruise Line guests receive discounted VisaCentral service fees. Be sure to access the VisaCentral website at http://visacentral.com/Norwegian-cruise-line-splash?login=103407 or calling (844) 834-5702 and reference account 75006 when calling to receive the discounted rates.
Age Requirements for Travel
Note: These terms are effective at the time of boarding.
Travelling with Infants:
Travelling with Minors and Young Adults:
Norwegian Cruise Line’s policy dictates that a minor or young adult must be accompanied in the same stateroom (or connecting stateroom) by a passenger 21 years of age or older at the time of boarding.
Note: Two people under the age of 21 may travel together in the same stateroom if they are a married couple and provide proof of marriage to a Norwegian Cruise Line representative at the pier prior to boarding.
Travelling with Minors Unaccompanied by Parent or Legal Guardian*:
For passengers under the age of 18 travelling with an accompanying adult, who is not the minor's parent or legal guardian, a Parent/Guardian Consent Form that authorises the minor's travel and further authorises medical treatment in case of an emergency must be delivered to a Norwegian representative at the pier during check-in. Failure to produce this letter at embarkation may result in boarding being denied. Both living parents/legal guardians must sign and complete this form and attach a copy of his/her driver's license or other government issued identification. Minors of the same parent(s)/legal guardian(s) may be listed on the same form:Download and Complete the Parental Consent Release form (PDF)
*If travelling to Canada, you’ll need the following document in addition to items #1 and 2 (Alaska, Pacific Coastal, and Canada/New England Itineraries):
Canadian entry requirements stipulate that a child under the age of 18 travelling alone, or with person(s) other than both parents, should be in possession of a letter (preferably notarised) from the parents or legal guardian containing:
Travel Sanctions and Regulations
OFAC Sanctions/Regulations
Please be advised that the United States Department of the Treasury through the Office of Foreign Assets Control ('OFAC') has issued a series of sanctions against these countries, certain nationals, and certain entities. These sanctions limit the ability of cruise lines to conduct business with these countries, their citizens, and any other entities designated by OFAC.
Sanctioned Countries are as follows:
CRIMEA REGION OF UKRAINE, THE SO-CALLED “DONETSK PEOPLE’S REPUBLIC OF UKRAINE,” THE SO-CALLED “LUHANSK PEOPLE’S REPUBLIC OF UKRAINE,” CUBA, NORTH KOREA (DEMOCRATIC PEOPLE'S REPUBLIC OF KOREA), SYRIA, OR IRAN.
High-Risk Countries are as follows:
VENEZUELA, RUSSIA, OR BELARUS.
Accordingly, it is Norwegian Cruise Line’s policy that if you are a citizen or resident of one of these sanctioned or high-risk countries, Norwegian Cruise Line is entitled to cancel your booking and refuse boarding unless you can satisfy the following conditions:
** This must be in the form of a valid passport, temporary or permanent resident card, or national ID card including personal information and photography. Russian passport holders may also present a valid US visa. Documentation, such as a rental agreement, showing address, will not be sufficient. Venezuelan passport holders are only required to provide a method of payment from a non-sanctioned country and a non-sanctioned financial institution.
You must be able to satisfy the above criteria to sail on board a Norwegian Cruise Line ship. Please note that Norwegian Cruise Line reserves the right to cancel your booking and refuse boarding if there are any changes to the laws and regulations or other circumstances such that completing the booking would cause Norwegian Cruise Line to be in noncompliance with applicable laws and regulations.
For Details: https://www.ncl.com/in/en/freestyle-cruise/cruise-travel-documents
Clothing
On a Norwegian cruise, you travel from destination to remarkable destination - and only unpack once. That said, cruisers tend to pack twice as many clothes they need.
Electronics
Remember all of your tech stuff: tablets, chargers, cameras, spare memory cards, batteries and power converters
The current on board is 110 volts & 220V AC. However, some high-voltage hair dryers, electric rollers and electric razors may require a converter
Luggage
Bag Allowances
Each guest is allowed two pieces of checked luggage with a 50-pound maximum each, same as airlines. Luggage should be clearly labeled with your name, address and contact number.
Bring an Additional Small Bag: It may take a few hours after embarkation for your luggage to be delivered to your stateroom. Likewise, suitcases are collected on the last night of your cruise. To avoid any complications, be sure to bring a small bag such as a backpack for carrying any necessary medication, valuables, important documents and need-to-have items.
You may find and print your luggage tags on the last page of your eDocs. For your convenience, we recommend that your luggage tags be placed on your bags prior to arrival at the port.
What Not To Bring on Board
Guests are not allowed to bring on board alcoholic beverages (except for wine & champagne which is subject to a corkage fee), firearms, weapons of any kind, ammunition, explosive substances or any goods of a dangerous nature, nor animals of any kind, except service or guide animals.
Corkage Fee is not applicable to guest with beverage package.
Passengers should not bring the following items onboard any Norwegian Cruise Line ship:
What not to bring onboard
Passengers should not bring the following items onboard any Norwegian Cruise Line ship:
Included in Your Cruise Fare
With so much that's included, Norwegian offers a wide range of extras which help make your holiday all the more amazing.
In your Stateroom
All staterooms feature a TV, safe, hair dryer and bath products as well as a mini-bar, which are pay upon consumption. Room service is available from 5 am to midnight (subject to convenience charge), and all stateroom-to-stateroom calls are free. Guests in The Haven Suites can enjoy exclusive access to The Haven Courtyard, Restaurant & Lounge, 24-hour butler service, priority restaurant reservations, Bliss Collection bedding and much more. Guests staying in Studios have access to the Studio Lounge.
Dining & Entertainment
You'll find complimentary dining throughout the ship, including two main dining rooms, a buffet, coffee bar and more. Select ships feature a third main dining room, 24-hour dining venue, outdoor buffet, and a pool bar and grill. Complimentary entertainment, from live bands to comedy acts, is available in all ships. For a nominal fee per person, you can also enjoy award-winning entertainment in many of our ships. For more information on what will be available during your sailing, login to My NCL.
Poolside & Activities
Enjoy complimentary beach towel service as you lounge poolside, go for a swim or relax in a hot tub. Or take part in any number of onboard sports activities, even work up a sweat in the fitness centre, featuring all the latest equipment.
What does my cruise fare include?
The following items are not included in the cruise fare:
What is the new California consumer protection law?
California's Senate Bill 478 is a new consumer protection law that requires businesses to advertise a comprehensive price for any product offered for sale. To comply with this new law and to simplify the booking experience for all our guests based in the U.S. and Canada, Norwegian Cruise Line will be incorporating applicable taxes, fees and port expenses into our advertised pricing by July 1, 2024
Will this change impact your cancellation/refund policy? Also, now that your pricing is all in, how do I determine how much my refund will be?
There will be no changes to cancellation fees and refunds. Cancellation fees will be assessed on the amount of the advertised price excluding the taxes, fees and port expenses. Refunds will be provided for the taxes, fees and port expenses in the event of cancellations. Refer to your cruise confirmation for the breakdown of cruise fare vs. taxes/fees/port expenses.
Don't Forget to Bring These Items
When are E-Docs available?
All E-Docs will be available up to 21 days prior to departure, provided full payment has been received and Online Check-In has been completed. Make sure you bring a printed copy of your eDocs with you to the pier as they will serve as your boarding pass. It is important to download your eDocs ahead of time as they will become unavailable 72 hours prior to sailing. You or your travel professional will be notified via email when your eDocs are ready to be printed. Please reconfirm your flight details.
Transfers & Getting to the Pier
Take the guesswork out of getting to your ship. Get driving directions and arrange for transfers from your airport or hotel ahead of time. And if you are flying in, don't forget to claim your luggage at the airline's baggage claim area.
Boarding Times
Embarkation Time
Embarkation time is when you should arrive at the cruise terminal. We ask that you please do not arrive any earlier than one hour prior to the embarkation time noted in your eDocs, because security regulations might prohibit early entrance.
Departure Time
Departure time is when your ship sets sail. We highly encourage you to board no later than two hours prior to the departure time noted in your eDocs. This will give you enough time to complete your check-in at the cruise terminal before boarding; your online check-in must be completed prior to arrival.
What time do I board the ship on embarkation day and in ports of call?
Arrival at the Cruise Terminal:
For your comfort and convenience, we recommend that guests who have not completed their Online Check-In arrive at the cruise terminal no later than two (2) hours prior to the scheduled embarkation time printed on your cruise documents. Guests who have completed their Online Check-In should arrive at the terminal no later than one (1) hour prior to the scheduled embarkation time printed on your cruise documents. We STRONGLY recommend guests complete their Online Check-In at least four (4) days prior to sailing.
Final Boarding Time:
In order to facilitate the embarkation process, the processing of your eDocs, and to comply with new government regulations governing departure manifest, all guests are required to complete check-in at the cruise terminal and be onboard the ship no later than one hour prior to the departure time noted on their cruise documents or they will not be permitted to sail. Please note that guests who have not filled out their Online Check-In must arrive at the port two (2) hours prior to sailing.
Joining or debarking the ship at any time outside of the published embark/debark port is not permitted for the following reasons:
Approval to embark or disembark mid-cruise may be allowed only in cases of emergencies. Please note that embarking or disembarking mid-cruise may result in a violation of the Passenger Vessel Act (Jones Act), resulting in a fine starting at $941 per person.
Boarding Time in Ports of Call:
In all ports of call, it is also the guest's responsibility to be back onboard the ship no later than one (1) hour prior to the ship's scheduled departure time. Please be aware that shipboard time may differ from the port of call and it is the guest's responsibility to follow the shipboard time. In the event a guest misses the ship, it will be the guest's responsibility to pay all expenses incurred to rejoin the ship.
Getting to Know the Ship
Upon check-in at the cruise terminal, you'll receive your first issue of the Freestyle Daily, which details the day's activities and special events and is a great way to get a feel for the ship. The Freestyle Daily will be delivered to your stateroom every evening, with info to help you plan the following day.
Ship Guides
Our handy ship guides feature detailed deck plans, helping you find your way around the ship. You'll receive one at check-in, but you can also download it here.
How do I pay for onboard expenses?
For your convenience, all shipboard expenses are charged to your Onboard account. Sign up when you check in, establishing your method of payment with Visa, MasterCard, American Express, Discover, JCB Card, Diner's Club. You may also use your debit card however please be advised that we obtain pre-authorisation, as we do for all Credit Cards, and some banks hold these funds for up to 30 days. The maximum initial pre-authorisation amount for all credit and debit cards is $300. Cash can also be used as a method of payment to settle your account with an initial deposit paid in advance.
Using your debit or ATM card
Norwegian will not be responsible for overdraft charges resulting from holds placed on Debit Card accounts.
Traveller's Check / Cash Procedures
A cash deposit may be placed on your onboard account in the following amounts:
7 day cruises - $300 USD per person
Less than 7 days - $150 USD per person
More than 7 days - $450 USD per person
Once you have exceeded the deposited amount, your account will be closed to further charges. You can deposit as much money as often as you'd like throughout the cruise, however, refunds cannot be made until the day of disembarkation for any excess.
**Personal checks will not be accepted, nor can they be cashed on board.
What is the onboard service charge?
The reason there's a fixed service charge is an important one: Our Crew (as are the crew from other lines) is encouraged to work together as a team. Staff members including complimentary restaurant staff, stateroom stewards and behind-the-scenes support staff are compensated by a combination of salary and incentive programmes that your service charge supports.
Guests sailing to Hawaii will be charged an additional 4.275% Pre Paid Service Charge GET Tax
Are service charges across the board for all guests?
All guests 3 years or older.
How do I prepay my service charges?
Contact your travel professional and request that it be added to your cruise reservation. If you have not made final payment this will be included in your final payment amount or if final payment has already been made we will require full payment at the time it is added.
At what point in the booking process can the prepaid charges be added?
They can be added at anytime up to 24 hours prior to sailing.
Why would I prepay my service charges?
The convenience of pre-paying the service charges allows you to plan your budget prior to your cruise giving you additional freedom while on board.
If I cancel my cruise are the service charges refundable?
Yes! The service charges are 100% refundable.
If there is a service issue can the service charges be adjusted on board?
Guest satisfaction is the highest priority at Norwegian Cruise Line. We have structured a guest satisfaction programme designed to handle any concerns about service or on-board product quickly and efficiently. However, in the event a service issue should arise during your cruise please let our on-board guest services desk staff know right away, so that we can address these in a timely manner. It is our goal to reach a satisfactory solution to any issue when it happens and make sure our guests can focus on enjoying their cruise. Should your concerns not be met with satisfaction you can adjust the charges.
What about currency?
The currency used on board our ships is the U.S. dollar. We've made paying for on-board expenses very easy. When you check in you open a shipboard account by registering a major credit card such as VISA®, MasterCard® or American Express® . If you prefer to pay by cash or traveller's cheques, a suggested deposit for a 7-night cruise is US dollar 300 per person, US dollar 150 per person for cruises up to 6 nights or US dollar 450 per person for cruises of 8 nights and more at check-in (subject to change). Then, you simply sign for your personal expenses as you go and they will be charged to your account.
Important: When your credit card is entered to activate your on-board account, an initial approval is obtained from the bank. Please be advised that some banks may hold the pre-authorisation for up to 30 days. Throughout the voyage incremental holds will be obtained based on your on-board expenditure. This will reduce the amount of available credit on the credit card or restrict the availability of cash in your bank account.
Travellers checks and most major credit cards are accepted in the ports we visit. Proper ID is required when cashing travellers checks. We recommend you carry a small amount of local currency when visiting foreign ports, although credit cards are commonly accepted in shops and restaurants.
What about gratuities?
Unlike most other ships in the cruise industry, there is no required or recommended tipping on our ships for service that is generally rendered to all Guests. While you should not feel obligated to offer a gratuity, all of our staff are encouraged to "go the extra mile," so they are permitted to accept cash gratuities for exceptional or outstanding service if you care to offer them. Also, certain staff positions (e.g., concierge, butler, youth programme staff and beverage service) provide service on an individual basis to only some guests and do not benefit from the overall service charge. We encourage those Guests to acknowledge good service from these staff members with appropriate gratuities. Additionally, there is an 20% gratuity and spa service charge added for all spa and salon services, as well as an 20% gratuity and beverage service charge added for all beverage purchases and an 20% gratuity and specialty service charge added to all specialty restaurant dining and entertainment based dining.
Travelling with minors or young adults? Make sure to take note of some special considerations before
Age Requirements for Travel
Note: These terms are effective at the time of boarding.
Travelling with Infants:
Travelling with Minors and Young Adults:
Norwegian Cruise Line's policy dictates that a minor or young adult under the age of 21 must be accompanied in the same stateroom (or a connecting/adjoining stateroom) by a guest 21 years of age or older at the time of boarding.
Note: Two people under the age of 21 may travel together in the same stateroom if they are a married couple and provide proof of marriage to a Norwegian Cruise Line representative at the pier prior to boarding.
Travelling with Minors Unaccompanied by Parent or Legal Guardian*:
For passengers under the age of 18 travelling with an accompanying adult, who is not the minor's parent or legal guardian, a Parent/Guardian Consent Form that authorises the minor's travel and further authorises medical treatment in case of an emergency must be delivered to a Norwegian representative at the pier during check-in. Failure to produce this letter at embarkation may result in boarding being denied. Both living parents/legal guardians must sign and complete this form and attach a copy of his/her driver's license or other government issued identification. Minors of the same parent(s)/legal guardian(s) may be listed on the same form:
*If travelling to Canada, you’ll the following document in addition to items #1 and 2 (Alaska, Pacific Coastal, and Canada/New England Itineraries):
Canadian entry requirements stipulate that a child under the age of 18 travelling alone, or with person(s) other than both parents, should be in possession of a letter (preferably notarised) from the parents or legal guardian containing: