
Inside Stateroom (IF)(IF)
- 2
- 12.25 square metre
- Deck 11, Deck 10, Deck 9, Deck 8, Deck 5, Deck 4
- -
This ship is a treasure not to be missed! Elegant décor, classic and contemporary designs and a relaxed atmosphere await your discovery aboard Norwegian Jewel®. Come aboard and venture into the wild on an Alaska Cruise. While cruising to spectacular, bucket-list destinations, unwind in pristine staterooms and recline into total relaxation at the award-winning Mandara Spa®. Whether celebrating a special occasion, savouring a romantic date night or simply seeking delicious cuisine and good conversations, discover a wide range of complimentary and specialty dining on board, including Cagney's Steakhouse and the French restaurant Le Bistro. Let the good times flow at Sugarcane Mojito Bar, Bliss Ultra Lounge or Maltings Beer & Whiskey Bar then enjoy thrilling live entertainment. Toss your schedule to the breeze on a Caribbean cruise. Or experience unique and immersive itineraries on an Extraordinary Journey.
Exquisitely Refurbished
We've revamped everything from the carpets to the chandeliers and created brand new places and spaces in our most extensive ship renovation yet. Unwind in luxury and enjoy the breathtaking views from your spacious balcony in the new, exquisitely finished Haven Deluxe Owner's Suites. The brand-new Pit Stop, a 1950's American bar, takes you back to the era when classic cars sported chrome finishes. And dance the night away at Bliss Ultra Lounge, the newest hot spot on the club scene. Come aboard the newly polished Norwegian Jewel and see what makes her shine.
Mix it up with an Exciting Variety of Bars & Lounges
Norwegian Jewel features up to 13 bars and lounges, each with its own unique vibe. Dance to the ultraviolet energy at Bliss Ultra Lounge. Sip champagne, sake or scotch. Lounge poolside with an umbrella drink. Play pool at the pub. Follow your mood and mingle.
Dine on Irish pub classics while sipping your favourite draft beer, all in a casual atmosphere open 24 hours a day. There's no charge to dig into your favourite comfort foods such as Fish n' Chips or throw some darts while taking in a sports game.
Price Per Person: Complimentary
One of our two Main Restaurants serving a variety of culinary delights with a contemporary flair.
Price Per Person: Complimentary
Enjoy a complimentary Asian restaurant featuring freshly prepared noodles, delicious wok fried dishes, authentic soups and more
Price Per Person: Complimentary
Whatever you’re craving, chances are you will find it at the Garden Café. This complimentary, indoor buffet restaurant serves up breakfast, lunch and dinner
Price Per Person: Complimentary
Available 24 hours a day, simply pick up the phone and order breakfast, lunch, dinner or late-night munchies. A room service fee may apply.
Price Per Person: Room Service Fee may apply.
Come as you are, even in your swimsuit, to this casual, buffet bar serving grilled favorites like burgers, hot dogs and great ocean views.
Price Per Person: Complimentary
Enjoy casual dining to suit every taste. From grilled burgers to hot dogs, come as you are and eat as you like after a night out or before your day begins.
Price Per Person: Complimentary
Stunning in design with ocean views, this Main Restaurant offers traditional cuisine to please every palate.
Price Per Person: Complimentary
Looking for a unique experience? Our authentic Brazilian churrascaria is a must. Start with an impressive salad bar, but save plenty of room for our slow-roasted meats carved tableside by our Passadores.
Price Per Person: Cover Charge Applies.
In the mood for sushi? Take a seat at this contemporary sushi bar for some traditional Japanese culinary bites.
Price Per Person: À la carte
Buona Sera! Enjoy the finest ingredients at our vibrant Italian ristorante. Dine on Italian classics and indulge with a rich homemade Tiramisu. Your good evening just got better.
Price Per Person: À la carte
Premium cuts are the standard at our American steakhouse serving Certified Angus Beef®. Sip your favourite cocktail and don't forget to order our famous Parmesan dusted truffle fries!
Price Per Person: À la carte
Romance is in the air at our signature French restaurant. Elegant interiors, crisp white linens and attentive servers make this an intimate dining experience. By the end of your meal, you might just be proclaiming c'est magnifique!
Price Per Person: À la carte
Sit at a lively shared table as a skillful chef perfectly prepares prawn, steak, chicken and fried rice on a large steel grill. And you've got a front row seat to all the sizzles and surprises in our Japanese restaurant.
Price Per Person: Cover Charge Applies.
Amid the hustle and bustle of the Atrium, enjoy something sweet. This is a morning and late-night favourite serving coffees, espressos, cappuccinos and more. Or indulge in freshly baked cookies, cakes and pastries from The Bake Shop.
Price Per Person: À la carte
Cruise into the clubbing scene at Bliss. Dance to a different beat and feel the excitement as you walk through the lit tunnel to the illuminated bar. It's electric. Bliss is a top hot spot every night of the week. Experience it.
Some moments just call for champagne. And this is the place to enjoy it. Magnum's features a French Art Deco motif combined with elements that reflect the grand old cruise liner Normandie.
With a contemporary look, an intimate feel and dozens of varieties of spirits, as well as your favourite domestic and imported beers, Maltings is the perfect place to enjoy cocktails and conversations.
Tucked inside our Asian restaurant, this full bar also offers premium sake and imported beer.
How do you like your martini? Shaken, not stirred? Of course you do. James Bond silhouettes reflect from a screen behind the bar in this Art Deco inspired ode to the 1960's and 70's.
At night, the atmosphere at the Spinnaker Lounge is charged when the music comes up and the stage becomes a dance floor. Panoramic views make this the place perfect for parties and informal meetings.
An art nouveau style theatre set against the backdrop of the best of European Art Nouveau. A large art nouveau peacock adorns the main stage curtain and the colours of the peacock adorn the rest of the room.
Freshly muddled just the way you like, enjoy a refreshing mojito with friends – day or night.
Cool your engines at this "race car" themed outdoor bar. Relax with a frosty beer or enjoy the sights with a specialty frozen cocktail.
Price Per Person: Complimentary
Experience the operations and crew working areas of our ships, including access to the Bridge, Engine Control Room, and so much more.
Enjoy an exhilarating show where contestants play & deal for cash in a high-energy contest of nerves and intuition. Play cards will be available for purchase onboard.
The Norwegian Jewel Production Cast takes you into a world where colourful jewels come to life. Immerse yourself in our circus where death-defying acts soar all around you and experience the magic of Le Cirque Bijou. Exclusive to the Norwegian Jewel.
Price Per Person: Complimentary
Take a walk on the wild side in tonight's production of Rock You Tonight! The high-energy grooves of our Jewel Production Cast combines with the rocking sounds of the Norwegian Jewel Showband to bring you an athletic explosion of dance that leaps off the stage to rock icons Queen, Journey, and The Who.
Price Per Person: Complimentary
Wheel of Fortune is here! From Hollywood to the High Seas, experience this new interactive game show where everyone plays along on their mobile devices to solve puzzles and collect matches for a chance to win great prizes, including a Free Cruise! Watch the show or play along - everyone is invited.
At Perspectives Photography Studio, we celebrate love, life and human connection creating spectacular portraits that will be handed down for generations. Your onboard Portrait Artist(s) will capture your unique spirit in our private studio or on location, it's your choice. Visit us to learn more about this personalised portrait experience.
Take advantage of this time together while onboard to create beautiful photographs that will last a lifetime. Our professional photographers set up studios in the atrium and around the ship each night so you can have a variety of images to choose from. Relax, have fun and build your digital portfolio - it's always free to try! Visit the Photo Gallery to learn more, view your photos and enjoy great deals on photography packages, frames, wall art, 3D Crystals, binoculars, mobile accessories and more!
Stroll through Norwegian Jewel’s Art Gallery of original works for sale by a wide range of well-known artists.
Shoot hoops, join a pick up game, play volleyball or tennis at the enclosed, outdoor Basketball/Volleyball/Tennis Court.
Here is one room where playing games is not just encouraged, it's expected. Find another couple and play bridge or test your skill with chess, checkers and Scrabble®.
It is time to change the way you play. Entourage for 13-17 year olds offers modern, digital, and inclusive options to engage the way you want. Connect. Influence. Create. Be You.
Guppies Open Play is for the littlest cruisers and offers a play space for parents to interact with their infants/babies/toddlers 6 months - 3 years old and children in nappies. Toys, balls, and sensory items are available within the space. The schedule varies per ship and itinerary and is posted in the Freestyle Daily. Guppies Open Play is not a drop off programme.
There are six hot tubs conveniently located. Try them all out or pick your favourite and make relaxing and unwinding a part of your daily regimen.
No matter how far you are from home, staying in touch is easy at the Internet Café.
We've designed our casinos with comfort in mind so that you can relax and unwind while playing the most popular slots and your favourite table games. Whatever you play, get ready to ride a winning streak!
Run circles around the other guests or get in your daily walk while you're at sea. Breakfast always tastes better after a good walk or run, right?
If being pampered is your idea of a holiday, the Mandara Spa & Salon is the place for you. This full service beauty salon and spa offers a wide range of spa treatments to rejuvenate your body and soul.
Norwegian Jewel' meeting room area features three individual rooms, the Java room, the India room, and the Congo room. They can be used together or separately.
There are numerous ways to stay in shape while on board. The Pulse Fitness Centre is open from 6am to 11pm with a full gym and aerobics/fitness classes daily.
The main pool on Jewel has a seemingly infinite number of sun beds and deck chairs to choose from. Topsiders Bar and a covered hot tub are all on deck, nearby.
The Thermal Suite offers a unique experience benefiting the mind and body. Feel the weightlessness and total relaxation created by the kneading effect of water in the Thalasso Therapy Pool, or soak in the hot tub with friends for some improved circulation with conversation. Head off to the steam room to soothe joints and alleviate pains. If detox is what you crave, sit down at the sauna to sweat out your cares as your heart and sweat glands work together to purify your body. Then relax and bring your body to temperature with a nap on heated mosaic lounge chairs.
Get into the zone of fun at Splash Academy! This just for kids area has lots of open space for active games plus an artist craft area. The Splash Academy drop off age is 3-12 years old.
This on-board chapel also functions as a meeting room.
You'll find a well-stocked selection of things to read with all the elegant trimmings a good library deserves including a stellar view.
Stop by the video arcade and capture a few aliens, win a car race and fly a jet fighter.
Indulge in this detoxifying wrap and massage to reduce fluid retention and cellulite and replenish your body's systems with vital trace elements. This treatment concludes with a full body massage.
Heated Basalt Stones are applied to key points of the body, while your therapist massages your body with warmed, fragrant aromatherapy oils.
Imagine warm bamboo shoots of various sizes soaked in essential oil rolling, sliding and massaging your muscles into pure bliss. Getting into the belly of the muscle, this deeper tissue massage targets specific areas, releasing the build-up of tightness using sliding and rolling techniques across the body, hands and feet, kneading away soreness to your specified level of pressure.
Our fitness professionals will determine your body fat percentage, metabolic rate and water retention level and then compare the results to the percentage recommended for you.
You and your favourite person can enjoy a gorgeously relaxing full body Deep Tissue Muscle Massage as you lie side by side. The listed price is per couple.
Condition your skin and condition your muscles with this all-embracing hands-on experience. Includes a ELEMIS hands-on TOUCH facial with your choice of a Deep Tissue Muscle Massage or an Aroma Stone Therapy.
Effy Hematian has been designing and manufacturing fine jewellery in the heart of New York's Diamond District for over 40 years. By combining uncompromising attention to detail, exceptional gemstones, and quality American craftmanship, Effy has become one of the most celebrated and desired jewellery brands in the world today - available to you onboard at tax-and duty-free pricing.
The Shopping Galleria on board offers an extensive range of must have items and Duty-free merchandise, all of which have great savings to US domestic prices. We also offer a best price guarantee, if you are planning to shop this Cruise the best deals are right here on board the beautiful Norwegian Jewel.
Take home something you'll never forget! Our impressive onboard art gallery has everything from contemporary to classics-Peter Max to Picasso-giving you access to an unparalleled collection of fine art. Looking for a little excitement? Try attending our live art auctions where you can raise a glass with our Art Team as the bidding gets fast and furious. Plus, everyone who visits our gallery gets a free work of art!
Need a new bathing suit? How about a surprise gift for your sweetheart? The Galleria is a department store that offers a wide selection of brand names and specialty goodies.
We have everything you need, to capture it all: Binoculars, Camera/Phone Accessories, Professional Portraits, Souvenir, Photography, Photo Books, Wall Art, 3D Photo Crystals, Souvenir Frames, Collectable Photo Accessories & more!
Conveniently located in the Atrium, Tides offers the very best deals of the cruise, our exciting one day specials give you the chance to make savings of up to 70% off US prices what better way to take home a gift for everyone. Make sure you check the Freestyle Daily for day and time of each daily special.
Want to take home a holiday memory? How about a surprise gift for your sweetheart? The Tradewinds is a department store that offers a wide selection of brand name on board offers an extensive range of must have items and Duty-free merchandise, all of which have great savings to US domestic prices. We also offer a best price guarantee, if you are planning to shop this Cruise the best deals are right here on board the beautiful Norwegian Jewel.
Required Travel Documentation
Carefully read the documentation that each guest must present at the pier prior to boarding. Travel to some destinations may require special visas and travel authorizations before the cruise.
If travelling internationally, the countries you are flying to and/ or connecting through may have different visa or travel requirements, while we attempt to provide you with most up to date information below, we encourage you to visit the government and airport websites of every country you will be travelling to throughout your journey to familiarize yourself with their requirements.
Travel Visa Requirements
Norwegian Cruise Line has partnered with VisaCentral to provide our guests with comprehensive, accurate information regarding travel visas. Some of VisaCentral’s guest travel services include visa application kits and assistance with obtaining other visas where required. Visit the Global Visa Support Centre on the VisaCentral (http://visacentral.com/Norwegian-cruise-line-splash?login=103407) page for assistance with visa applications.
United States Electronic System for Travel Authorisation (ESTA) - for Citizens of Visa Waiver Programme Countries (VWP) Entering the United States
Per the Visa Waiver Programme (VWP) requirements, all VWP travellers must obtain an electronic travel authorisation (ESTA) prior to boarding a travel carrier to enter the United States. This can be done by completing the online application on the U.S. Department of Homeland Security’s website. Applications may be submitted at any time prior to travel. However, DHS recommends that applications be submitted no less than 72 hours prior to travel. Passport holders from the below countries with biometric passports are eligible to participate in the US Visa Waiver Programme:
Andorra, Australia, Austria, Belgium, Brunei, Chile, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, United Kingdom
All passport holders from the above countries must be able to present a valid ESTA or US Visa before boarding a cruise that starts, visits, or ends in the United States. Any person unable to do so will be denied boarding.
Schengen Visas - for Entry to the European Union for Applicable Nationalities
The Schengen Agreement (effective March 26, 1995) is an agreement between several member states of the European Union (EU) to remove immigration controls for travel within their collective territories. This creates a "borderless" region known as the Schengen Area, which changes the procedures for entering, connecting or travelling between any of the Schengen States. Click here for more information.
There are four types of Schengen visas; Type C is the one typically needed by passengers, which can be issued by any one of the Schengen states and is valid for all the others. Due to the type of itineraries in Europe, The Schengen Agreement maintains that certain nationalities require a visa to enter the EU zone. Guests who are not US, Canadian, or European nationals are strongly encouraged to contact the nearest EU-member country embassy to determine if a Schengen visa is necessary.
Some European itineraries require a Multiple Entry Schengen visa because the ship leaves and re-enters the Schengen Zone.
Travel Documentation Resources
Birth Certificates
To obtain an original or state certified copy of a birth certificate, you can contact your hospital of birth or the Vital Statistics Department of the County where you were born.
Passports
For more information on obtaining a passport, please visit the U.S. Passports & International Travel website, the Western Hemisphere Travel Initiative, or VisaCentral.
Government-issued Photo I.D.’s
You can usually obtain a state-issued photo I.D. from your local driver's license/Division of Motor Vehicles office. Contact your local office or visit your state's DMV website for more information and instructions.
Electronic Travel Authorisation
Per the Visa Waiver Programme (VWP) requirements, all VWP travellers must obtain an electronic travel authorisation prior to boarding a travel carrier to enter the United States. This can be done by completing the online application on the U.S. Department of Homeland Security’s website. Applications may be submitted at any time prior to travel. However, DHS recommends that applications be submitted no less than 72 hours prior to travel. In most cases you will receive a response within seconds. Potential responses include:
Authorisation Approved
Travel Not Authorised: Travellers must obtain a nonimmigrant visa at a U.S. Embassy or Consulate before travelling to the U.S.
Authorisation Pending: Travellers should check the ESTA website for updates and final response.
An approved travel authorisation will be:
Required for all VWP travellers prior to boarding a travel carrier to enter the United States under the VWP.
Valid unless revoked, for up to two (2) years or until the traveller's passport expires, whichever comes first;
Valid for multiple entries but not a guarantee of admissibility to the United States at a port of entry.
Visas
Norwegian Cruise Line guests can contact VisaCentral for visa enquires or assistance with the visa application process. Norwegian Cruise Line guests receive discounted VisaCentral service fees. Be sure to access the VisaCentral website at http://visacentral.com/Norwegian-cruise-line-splash?login=103407 or calling (844) 834-5702 and reference account 75006 when calling to receive the discounted rates.
Age Requirements for Travel
Note: These terms are effective at the time of boarding.
Travelling with Infants:
Travelling with Minors and Young Adults:
Norwegian Cruise Line’s policy dictates that a minor or young adult must be accompanied in the same stateroom (or connecting stateroom) by a passenger 21 years of age or older at the time of boarding.
Note: Two people under the age of 21 may travel together in the same stateroom if they are a married couple and provide proof of marriage to a Norwegian Cruise Line representative at the pier prior to boarding.
Travelling with Minors Unaccompanied by Parent or Legal Guardian*:
For passengers under the age of 18 travelling with an accompanying adult, who is not the minor's parent or legal guardian, a Parent/Guardian Consent Form that authorises the minor's travel and further authorises medical treatment in case of an emergency must be delivered to a Norwegian representative at the pier during check-in. Failure to produce this letter at embarkation may result in boarding being denied. Both living parents/legal guardians must sign and complete this form and attach a copy of his/her driver's license or other government issued identification. Minors of the same parent(s)/legal guardian(s) may be listed on the same form:Download and Complete the Parental Consent Release form (PDF)
*If travelling to Canada, you’ll need the following document in addition to items #1 and 2 (Alaska, Pacific Coastal, and Canada/New England Itineraries):
Canadian entry requirements stipulate that a child under the age of 18 travelling alone, or with person(s) other than both parents, should be in possession of a letter (preferably notarised) from the parents or legal guardian containing:
Travel Sanctions and Regulations
OFAC Sanctions/Regulations
Please be advised that the United States Department of the Treasury through the Office of Foreign Assets Control ('OFAC') has issued a series of sanctions against these countries, certain nationals, and certain entities. These sanctions limit the ability of cruise lines to conduct business with these countries, their citizens, and any other entities designated by OFAC.
Sanctioned Countries are as follows:
CRIMEA REGION OF UKRAINE, THE SO-CALLED “DONETSK PEOPLE’S REPUBLIC OF UKRAINE,” THE SO-CALLED “LUHANSK PEOPLE’S REPUBLIC OF UKRAINE,” CUBA, NORTH KOREA (DEMOCRATIC PEOPLE'S REPUBLIC OF KOREA), SYRIA, OR IRAN.
High-Risk Countries are as follows:
VENEZUELA, RUSSIA, OR BELARUS.
Accordingly, it is Norwegian Cruise Line’s policy that if you are a citizen or resident of one of these sanctioned or high-risk countries, Norwegian Cruise Line is entitled to cancel your booking and refuse boarding unless you can satisfy the following conditions:
** This must be in the form of a valid passport, temporary or permanent resident card, or national ID card including personal information and photography. Russian passport holders may also present a valid US visa. Documentation, such as a rental agreement, showing address, will not be sufficient. Venezuelan passport holders are only required to provide a method of payment from a non-sanctioned country and a non-sanctioned financial institution.
You must be able to satisfy the above criteria to sail on board a Norwegian Cruise Line ship. Please note that Norwegian Cruise Line reserves the right to cancel your booking and refuse boarding if there are any changes to the laws and regulations or other circumstances such that completing the booking would cause Norwegian Cruise Line to be in noncompliance with applicable laws and regulations.
For Details: https://www.ncl.com/in/en/freestyle-cruise/cruise-travel-documents
Clothing
On a Norwegian cruise, you travel from destination to remarkable destination - and only unpack once. That said, cruisers tend to pack twice as many clothes they need.
Electronics
Remember all of your tech stuff: tablets, chargers, cameras, spare memory cards, batteries and power converters
The current on board is 110 volts & 220V AC. However, some high-voltage hair dryers, electric rollers and electric razors may require a converter
Luggage
Bag Allowances
Each guest is allowed two pieces of checked luggage with a 50-pound maximum each, same as airlines. Luggage should be clearly labeled with your name, address and contact number.
Bring an Additional Small Bag: It may take a few hours after embarkation for your luggage to be delivered to your stateroom. Likewise, suitcases are collected on the last night of your cruise. To avoid any complications, be sure to bring a small bag such as a backpack for carrying any necessary medication, valuables, important documents and need-to-have items.
You may find and print your luggage tags on the last page of your eDocs. For your convenience, we recommend that your luggage tags be placed on your bags prior to arrival at the port.
What Not To Bring on Board
Guests are not allowed to bring on board alcoholic beverages (except for wine & champagne which is subject to a corkage fee), firearms, weapons of any kind, ammunition, explosive substances or any goods of a dangerous nature, nor animals of any kind, except service or guide animals.
Corkage Fee is not applicable to guest with beverage package.
Passengers should not bring the following items onboard any Norwegian Cruise Line ship:
What not to bring onboard
Passengers should not bring the following items onboard any Norwegian Cruise Line ship:
Included in Your Cruise Fare
With so much that's included, Norwegian offers a wide range of extras which help make your holiday all the more amazing.
In your Stateroom
All staterooms feature a TV, safe, hair dryer and bath products as well as a mini-bar, which are pay upon consumption. Room service is available from 5 am to midnight (subject to convenience charge), and all stateroom-to-stateroom calls are free. Guests in The Haven Suites can enjoy exclusive access to The Haven Courtyard, Restaurant & Lounge, 24-hour butler service, priority restaurant reservations, Bliss Collection bedding and much more. Guests staying in Studios have access to the Studio Lounge.
Dining & Entertainment
You'll find complimentary dining throughout the ship, including two main dining rooms, a buffet, coffee bar and more. Select ships feature a third main dining room, 24-hour dining venue, outdoor buffet, and a pool bar and grill. Complimentary entertainment, from live bands to comedy acts, is available in all ships. For a nominal fee per person, you can also enjoy award-winning entertainment in many of our ships. For more information on what will be available during your sailing, login to My NCL.
Poolside & Activities
Enjoy complimentary beach towel service as you lounge poolside, go for a swim or relax in a hot tub. Or take part in any number of onboard sports activities, even work up a sweat in the fitness centre, featuring all the latest equipment.
What does my cruise fare include?
The following items are not included in the cruise fare:
What is the new California consumer protection law?
California's Senate Bill 478 is a new consumer protection law that requires businesses to advertise a comprehensive price for any product offered for sale. To comply with this new law and to simplify the booking experience for all our guests based in the U.S. and Canada, Norwegian Cruise Line will be incorporating applicable taxes, fees and port expenses into our advertised pricing by July 1, 2024
Will this change impact your cancellation/refund policy? Also, now that your pricing is all in, how do I determine how much my refund will be?
There will be no changes to cancellation fees and refunds. Cancellation fees will be assessed on the amount of the advertised price excluding the taxes, fees and port expenses. Refunds will be provided for the taxes, fees and port expenses in the event of cancellations. Refer to your cruise confirmation for the breakdown of cruise fare vs. taxes/fees/port expenses.
Don't Forget to Bring These Items
When are E-Docs available?
All E-Docs will be available up to 21 days prior to departure, provided full payment has been received and Online Check-In has been completed. Make sure you bring a printed copy of your eDocs with you to the pier as they will serve as your boarding pass. It is important to download your eDocs ahead of time as they will become unavailable 72 hours prior to sailing. You or your travel professional will be notified via email when your eDocs are ready to be printed. Please reconfirm your flight details.
Transfers & Getting to the Pier
Take the guesswork out of getting to your ship. Get driving directions and arrange for transfers from your airport or hotel ahead of time. And if you are flying in, don't forget to claim your luggage at the airline's baggage claim area.
Boarding Times
Embarkation Time
Embarkation time is when you should arrive at the cruise terminal. We ask that you please do not arrive any earlier than one hour prior to the embarkation time noted in your eDocs, because security regulations might prohibit early entrance.
Departure Time
Departure time is when your ship sets sail. We highly encourage you to board no later than two hours prior to the departure time noted in your eDocs. This will give you enough time to complete your check-in at the cruise terminal before boarding; your online check-in must be completed prior to arrival.
What time do I board the ship on embarkation day and in ports of call?
Arrival at the Cruise Terminal:
For your comfort and convenience, we recommend that guests who have not completed their Online Check-In arrive at the cruise terminal no later than two (2) hours prior to the scheduled embarkation time printed on your cruise documents. Guests who have completed their Online Check-In should arrive at the terminal no later than one (1) hour prior to the scheduled embarkation time printed on your cruise documents. We STRONGLY recommend guests complete their Online Check-In at least four (4) days prior to sailing.
Final Boarding Time:
In order to facilitate the embarkation process, the processing of your eDocs, and to comply with new government regulations governing departure manifest, all guests are required to complete check-in at the cruise terminal and be onboard the ship no later than one hour prior to the departure time noted on their cruise documents or they will not be permitted to sail. Please note that guests who have not filled out their Online Check-In must arrive at the port two (2) hours prior to sailing.
Joining or debarking the ship at any time outside of the published embark/debark port is not permitted for the following reasons:
Approval to embark or disembark mid-cruise may be allowed only in cases of emergencies. Please note that embarking or disembarking mid-cruise may result in a violation of the Passenger Vessel Act (Jones Act), resulting in a fine starting at $941 per person.
Boarding Time in Ports of Call:
In all ports of call, it is also the guest's responsibility to be back onboard the ship no later than one (1) hour prior to the ship's scheduled departure time. Please be aware that shipboard time may differ from the port of call and it is the guest's responsibility to follow the shipboard time. In the event a guest misses the ship, it will be the guest's responsibility to pay all expenses incurred to rejoin the ship.
Getting to Know the Ship
Upon check-in at the cruise terminal, you'll receive your first issue of the Freestyle Daily, which details the day's activities and special events and is a great way to get a feel for the ship. The Freestyle Daily will be delivered to your stateroom every evening, with info to help you plan the following day.
Ship Guides
Our handy ship guides feature detailed deck plans, helping you find your way around the ship. You'll receive one at check-in, but you can also download it here.
How do I pay for onboard expenses?
For your convenience, all shipboard expenses are charged to your Onboard account. Sign up when you check in, establishing your method of payment with Visa, MasterCard, American Express, Discover, JCB Card, Diner's Club. You may also use your debit card however please be advised that we obtain pre-authorisation, as we do for all Credit Cards, and some banks hold these funds for up to 30 days. The maximum initial pre-authorisation amount for all credit and debit cards is $300. Cash can also be used as a method of payment to settle your account with an initial deposit paid in advance.
Using your debit or ATM card
Norwegian will not be responsible for overdraft charges resulting from holds placed on Debit Card accounts.
Traveller's Check / Cash Procedures
A cash deposit may be placed on your onboard account in the following amounts:
7 day cruises - $300 USD per person
Less than 7 days - $150 USD per person
More than 7 days - $450 USD per person
Once you have exceeded the deposited amount, your account will be closed to further charges. You can deposit as much money as often as you'd like throughout the cruise, however, refunds cannot be made until the day of disembarkation for any excess.
**Personal checks will not be accepted, nor can they be cashed on board.
What is the onboard service charge?
The reason there's a fixed service charge is an important one: Our Crew (as are the crew from other lines) is encouraged to work together as a team. Staff members including complimentary restaurant staff, stateroom stewards and behind-the-scenes support staff are compensated by a combination of salary and incentive programmes that your service charge supports.
Guests sailing to Hawaii will be charged an additional 4.275% Pre Paid Service Charge GET Tax
Are service charges across the board for all guests?
All guests 3 years or older.
How do I prepay my service charges?
Contact your travel professional and request that it be added to your cruise reservation. If you have not made final payment this will be included in your final payment amount or if final payment has already been made we will require full payment at the time it is added.
At what point in the booking process can the prepaid charges be added?
They can be added at anytime up to 24 hours prior to sailing.
Why would I prepay my service charges?
The convenience of pre-paying the service charges allows you to plan your budget prior to your cruise giving you additional freedom while on board.
If I cancel my cruise are the service charges refundable?
Yes! The service charges are 100% refundable.
If there is a service issue can the service charges be adjusted on board?
Guest satisfaction is the highest priority at Norwegian Cruise Line. We have structured a guest satisfaction programme designed to handle any concerns about service or on-board product quickly and efficiently. However, in the event a service issue should arise during your cruise please let our on-board guest services desk staff know right away, so that we can address these in a timely manner. It is our goal to reach a satisfactory solution to any issue when it happens and make sure our guests can focus on enjoying their cruise. Should your concerns not be met with satisfaction you can adjust the charges.
What about currency?
The currency used on board our ships is the U.S. dollar. We've made paying for on-board expenses very easy. When you check in you open a shipboard account by registering a major credit card such as VISA®, MasterCard® or American Express® . If you prefer to pay by cash or traveller's cheques, a suggested deposit for a 7-night cruise is US dollar 300 per person, US dollar 150 per person for cruises up to 6 nights or US dollar 450 per person for cruises of 8 nights and more at check-in (subject to change). Then, you simply sign for your personal expenses as you go and they will be charged to your account.
Important: When your credit card is entered to activate your on-board account, an initial approval is obtained from the bank. Please be advised that some banks may hold the pre-authorisation for up to 30 days. Throughout the voyage incremental holds will be obtained based on your on-board expenditure. This will reduce the amount of available credit on the credit card or restrict the availability of cash in your bank account.
Travellers checks and most major credit cards are accepted in the ports we visit. Proper ID is required when cashing travellers checks. We recommend you carry a small amount of local currency when visiting foreign ports, although credit cards are commonly accepted in shops and restaurants.
What about gratuities?
Unlike most other ships in the cruise industry, there is no required or recommended tipping on our ships for service that is generally rendered to all Guests. While you should not feel obligated to offer a gratuity, all of our staff are encouraged to "go the extra mile," so they are permitted to accept cash gratuities for exceptional or outstanding service if you care to offer them. Also, certain staff positions (e.g., concierge, butler, youth programme staff and beverage service) provide service on an individual basis to only some guests and do not benefit from the overall service charge. We encourage those Guests to acknowledge good service from these staff members with appropriate gratuities. Additionally, there is an 20% gratuity and spa service charge added for all spa and salon services, as well as an 20% gratuity and beverage service charge added for all beverage purchases and an 20% gratuity and specialty service charge added to all specialty restaurant dining and entertainment based dining.
Travelling with minors or young adults? Make sure to take note of some special considerations before
Age Requirements for Travel
Note: These terms are effective at the time of boarding.
Travelling with Infants:
Travelling with Minors and Young Adults:
Norwegian Cruise Line's policy dictates that a minor or young adult under the age of 21 must be accompanied in the same stateroom (or a connecting/adjoining stateroom) by a guest 21 years of age or older at the time of boarding.
Note: Two people under the age of 21 may travel together in the same stateroom if they are a married couple and provide proof of marriage to a Norwegian Cruise Line representative at the pier prior to boarding.
Travelling with Minors Unaccompanied by Parent or Legal Guardian*:
For passengers under the age of 18 travelling with an accompanying adult, who is not the minor's parent or legal guardian, a Parent/Guardian Consent Form that authorises the minor's travel and further authorises medical treatment in case of an emergency must be delivered to a Norwegian representative at the pier during check-in. Failure to produce this letter at embarkation may result in boarding being denied. Both living parents/legal guardians must sign and complete this form and attach a copy of his/her driver's license or other government issued identification. Minors of the same parent(s)/legal guardian(s) may be listed on the same form:
*If travelling to Canada, you’ll the following document in addition to items #1 and 2 (Alaska, Pacific Coastal, and Canada/New England Itineraries):
Canadian entry requirements stipulate that a child under the age of 18 travelling alone, or with person(s) other than both parents, should be in possession of a letter (preferably notarised) from the parents or legal guardian containing: