Adora Cruises Magic City

Adora Cruises Magic City


Ship Details

  • Adora Cruises
  • Magic City
  • Panama
  • 2023 / Age: 2
  • 135500 grt
  • 324.00 metre
  • 37.00 metre
  • 23 knots
  • 12
  • 2125
  • 5246
  • 1300

Adora Magic City (English: Adora Magic City) is China's first domestically produced large cruise ship. It was built by Shanghai Waigaoqiao Shipbuilding on October 18, 2019, and will be delivered to CSSC Carnival on November 4, 2023. It will be officially put into operation on January 1, 2018. It will use Shanghai as its home port and operate routes to Japan and Southeast Asia. The ship is 323.6 meters long, 37.2 meters wide, has a gross tonnage of 135,500 tons, is 24 stories high, has 2,125 guest rooms, and can carry 5,246 passengers. There are luxury hotels, cinemas, water parks, gyms, basketball courts, duty-free shops, maritime exploration camps and other facilities on the ship. The entire ship is covered by 5G signals. A total of 20 lifeboats are equipped on the ship. The ship was officially named "Adora Magic City" on May 19, 2023. The name means "Starting from Shanghai, Adora World". Shanghai is known as the "Magic City", and the name of the ship highlights its characteristics of "Designed in Shanghai" and "Made in Shanghai". Selecting seasonal items, we offer more than 100 kinds of fresh seafood and other global and local specialties. At the same time, you can enjoy a 270-degree first-line sea view and enjoy a double feast of visual and taste. Created by an international production team, it is a new interpretation of Marco Polo's love story on the Silk Road. Together with Marco Polo, you can experience the fantasy journey of the Silk Road. A large shopping space on the sea, gathering global trendy brands. China Duty Free price, low price purchase, authenticity guarantee, one-stop worry-free shopping for trendy goods. The first cruise industry and aesthetic living space, exclusively revealing the construction scene of the first domestic large-scale cruise ship. The ultra-large composite space blends in with the original style of the cruise ship to create an immersive experience venue. Asia's first offshore craft beer workshop uses traditional German brewing techniques, carefully selects high-quality imported raw materials, and has professional brewers brewing fresh beer on site. There is also a "Silk Road Special" beer specially developed for Chinese guests.

There are no record of Decks list

There are no record of Cruise Cabin list

About consumption on board

Select the final payment method for onboard consumption.

QR code consumption:
Consumption and shopping on board can be paid directly through Alipay, WeChat and credit cards. When not connected to the Internet, WeChat and Alipay can still display QR codes for offline payments.

Recharge room card consumption:
In the cabin, we have prepared a personal room card for each passenger. The card is a real-name card. You can also use the room card to make purchases and make purchases on the ship.

Passengers can bind credit cards, pre-authorize and recharge the room card account in four ways: 1) Scan the QR code through Alipay and WeChat mini program to log in to the "Onboard Mini Program" to bind the credit card, pre-authorize or recharge the room card with cash ;2) Complete credit card binding, pre-authorization or cash recharge through the specific self-service machine equipment on the ship; 3) Recharge cash for the room card through the cash deposit machine, which only accepts RMB and US dollars; 4) Use at the front desk Debit card for cash top-up.

If passengers need to pay for other passengers, they can bind other people's room cards to their own room card account through the onboard mini program or self-service machine. All consumption bills bound to the room card will be paid and settled from the main account.

The credit card pre-authorization limit and cash recharge balance in the room card account must not be less than the total service fees and taxes (if any) required to be paid for this voyage, otherwise you will not be able to continue to use the room card for debit purchases.

Please note: Direct cash consumption and shopping are not supported on board.

Balance refund and return refund:
Passengers' credit card consumption records will be automatically credited to the room card account, and the bill can be settled at any time through the self-service machine or on-board mini program before the end of the journey. Before disembarking, if the balance in the room card account is insufficient to pay the unsettled bill, please be sure to complete the settlement in advance to avoid affecting disembarkation and subsequent itineraries; if there is still an unsettled bill in the room card account, please pay it through Alipay/WeChat/credit card If you store value, you no longer need to go to the manual counter to handle the checkout. The original route will be refunded to the passenger's corresponding account after the passenger disembarks. If you store value through the cash deposit machine, you need to go to the front desk to handle the cash refund manually. The cash refund can be in the original payment currency. ; If you store value through a debit card, you need to bring the original debit card to the front desk to complete the refund manually; for passengers who use a credit card to bind their room card, the bank will complete the settlement within about 30 working days after disembarking, and release the frozen pre-authorization.

If the passenger applies for a return or refund during the voyage (on board the ship), he or she must go to the corresponding counter of the duty-free shop and have the sales staff handle the refund. The refund will be returned to the passenger's original payment account.

We create exclusive areas for children of different ages to provide fun and interactive experiences:

Qiyu Kids Club:

Infants: 6 months to 3 years old (need to be accompanied by parents)

Children: 4-7 years old

Older children: 8-12 years old

Qiyu Youth Center:

13-17 years old

AI-STEAM Maritime Exploration Camp: Works with Bruco to provide children with a new creative play experience, with a total of 6 AiS building block course activities, 2 major theme competitions and multiple special activities; with Bruco cartoon characters Bubu and Lulu Travel to the creative country with Coco, play in the ever-changing miniature world, and in the educational and entertaining STEAM experience, take on challenging sailing missions and explore the AI world.

Marine Parent-Child Paradise: It has an oversized marine parent-child paradise of nearly 1,000 square meters, a thrilling water slide across four floors, a 360-degree spectacular sea view high-altitude climbing, a realistic and shocking VR amusement center and other colorful entertainment for children and teenagers. facilities to meet the different leisure and entertainment needs of family guests.

We will select global cuisine and authentic Asian cuisine to satisfy every guest's taste buds. You can choose the meal that suits you according to your own taste.

Adora Cruises has teamed up with China Duty Free Group to create a super large maritime shopping space - the Magic City Duty Free Shop. Gathering various categories including new designer works, high-end jewelry and watches, affordable luxury clothing, global fine wines, international cosmetics, and fine food, including Moutai, Hennessy, Gucci, Prada, Burberry, Montblanc, Ferragamo, Qeelin, and La Mer With more than 200 top domestic and foreign brands such as , Labourne, Estee Lauder, etc., it is a veritable shopping paradise.

Adora Magic City also launched the Magic City Overseas Market, which collects popular daily necessities, personal care, health products, maternal and infant products, children's products, snacks, souvenirs, electrical appliances and other high-quality products from Japan and South Korea. , enjoy the duty-free price at the destination, which is the best choice for buying travel souvenirs.

Cruise travel is different from flying in that we have no restrictions on the number or weight of luggage.

In view of the eating habits of Chinese customers, on flights departing from Asia, boiled water will be provided free of charge in the main restaurant and buffet restaurant, and the cabins will be equipped with electric kettles, tea bags, coffee, etc. Of course, bottled mineral water is charged separately.

The Adora Magic City has a courtyard spa: in partnership with OneSpaWorld, the leader in the cruise spa market, it is equipped with leading technical equipment to provide guests with a series of professional skin and body care programs, bringing attentive care to soothe the body, mind and health:

Beauty services such as new generation Thermage;

High-end beauty, skin care and spa massage services;

Traditional salon services such as hair care, manicure, and teeth whitening;

Retail of professional spa and beauty products such as ELEMIS and Kerastase.

We can only board and disembark at the pier, including when shore excursions pass through the port. We provide free wheelchair services for passengers in need to get on and off the ship. However, due to limited numbers, you may need to wait in line. During the voyage, wheelchairs are for emergency use only and are not available for rental. It is recommended that passengers in need can bring their own.

After multiple rounds of research and testing, Adora Cruises and domestic and foreign epidemic prevention experts jointly developed a series of "Cruise Epidemic Prevention Safety Plans" to provide effective health and safety measures to ensure passengers' trust in choosing Adora Cruises for travel. From the professional health screening of crew and passengers before travel, to the refined epidemic prevention work of accurately dividing guest movement lines during boarding and enhancing the disinfection of the boarding area, to the comprehensive professional epidemic prevention work on board, including strict passenger load rate regulations, Safe distance settings, additional hand washing and disinfection stations, cruise ship epidemic prevention safety drills, isolation and disinfection measures in public service spaces, professional medical teams and epidemic prevention supplies. Professional and precise epidemic prevention measures allow guests to achieve the "Five Safeties for Epidemic Prevention", namely "safe travel", "safe eating", "safe play", "safe accommodation" and "safe shopping".

Essential medications, travel documents, valuables and fragile items should be carried with you at all times.

Aida Cruises will make every effort to assist you in protecting your private property. But remember, at all times, it is your personal responsibility to look after your private property. Adora Cruises is not responsible for money, jewelry, cameras, binoculars, documents or any other items in your personal custody.

Adora Cruises recommends that you purchase adequate travel insurance to cover any possible loss of items. Please contact your travel agent for insurance information. Any loss or damage to items caused by Aida Cruises or the airline must be notified immediately to the party responsible for the incident.

If you have booked a suite or other room type with priority boarding benefits, Adora Cruises will properly arrange the priority boarding benefits for you.

Adora Magic City selects fine wines and delicacies from around the world to bring guests a gourmet feast at sea:

26 unique restaurants and bars, bringing together world flavors and Asian delicacies; using high-end ingredients such as high-quality steaks, matsutake mushrooms, and sea cucumbers that are loved by Chinese people; carefully preparing nearly 400 innovative dishes of Asian fusion cuisine and new Chinese cuisine .

Free restaurants: The main restaurant and buffet restaurant offer a variety of global cuisines and authentic Chinese delicacies, providing guests with a quality dining experience:

The magnificent palace restaurant, spanning three to four decks, can accommodate 1,470 people, and has special suites and exclusive dining areas for VIP guests on the fourth floor; the Baltic Sea Restaurant - with a first-line sea view, can accommodate 674 people; 2 main restaurants Offering both Chinese and Western menus every day, special themed meals are provided every day, showing different urban flavors;

The Miracle Garden Buffet Restaurant can accommodate 870 people and provides guests with Chinese and Western fusion dishes and special catering from the port destination country for free.

Paid restaurants: In order to meet the dining needs of different guests, Aida·Modu has carefully created special restaurants with different flavors to present a unique dining experience:

Shiweixuan features high-quality ingredients and exquisite cooking skills, presenting the best Cantonese cuisine;

Shujie Hot Pot Restaurant selects high-quality seafood, meat and other fresh ingredients, paired with 24 kinds of secret dipping sauces and 5 kinds of flavor hot pot;

Crown Steakhouse selects high-grade imported beef and various seafood, as well as a variety of wines to choose from;

Japanese Teppanyaki is based on traditional Japanese cooking techniques, combining creativity and modern elements to present an exquisite cooking experience;

From the decoration style to the exquisite utensils, Sushi Takumi Sushi uses high-quality ingredients and advanced cooking techniques to provide pure Japanese flavor;

Naples Pizza House offers authentic Neapolitan pizza, from raw ingredients to cooking techniques, everything is authentic and amazing;

Weilan Restaurant selects traditional classic Thai food, allowing Chinese guests to taste "pure, authentic and familiar Thai classics";

Bars and Clubs: Selected wines, freshly brewed beers, special cocktails and a variety of exquisite cakes and desserts, guests can enjoy a happy leisure time: enjoy the original flavor at Asia's first offshore craft beer brewery - 1508 Brewery craft beer; taste various drinks and enjoy music live shows at Xingcan Club; at No. 68, taste homemade waffles with fresh cream and jam and various cake refreshments, and experience elegant and exquisite afternoon tea.

We recommend one piece of luggage/suitcase per traveler. We would like to remind you that the following items are strictly prohibited: weapons and ammunition, explosives, firecrackers and fireworks, compressed gas or liquid gas (flammable gas, non-flammable gas, refrigerant, irritating gas and toxic gas) such as for camping Gas, flash bangs, starter guns, infectious or toxic substances, corrosive substances, radioactive substances and items that could be used as weapons. At the same time, it is strictly prohibited to put food and drinks in hand luggage and carry them on board the ship or put them in the cabin. Please keep medicines, glasses, cosmetics, valuables, photographic equipment and fragile items in your carry-on luggage. The size of carry-on baggage should not exceed 55x35x25 according to the relevant regulations of the airline, and it should be able to pass through the X-ray security checkpoint. Please note that for the sake of cruise safety, it is prohibited to carry and use the following household appliances in the cabin, such as: cooking appliances, irons, water heaters, electric blankets, extension strips, and any other power tools. The above appliances may cause voltage instability. stability and create safety hazards.

In addition, due to terminal equipment and space limitations, in order to reduce the waiting time of passengers at the baggage check-in area, Tianjin Terminal requires inbound and outbound passengers to only check in luggage of 20 inches (34cm*50cm*20cm) and above, and other small luggage should be carried by themselves. Shanghai Terminal recommends that passengers check in trolley cases without any specific size restrictions.

There is currently no currency exchange service on the ship. We recommend that guests try to exchange enough destination currency in advance to use it for shore sightseeing expenses.

The 5G network on the Adora Magic City is deployed, managed and operated by Shanghai Telecom. It refers to the 5G LAN covering some hotspot areas on the ship and is based on the local cruise ship. Together with the ship's Wi-Fi, it forms a cruise LAN environment. In the future, we will gradually provide guests with local chat, film and television, games and other diverse content services within the cruise LAN to create a rich and colorful maritime entertainment experience.

Shanghai Telecom will provide local LAN content services and Internet access services for Adora Magic City, and launch a variety of Wi-Fi packages based on the overall situation of satellite bandwidth resources to meet the diverse Internet needs of guests.

Due to factors such as satellite bandwidth resources, satellite signals, and terminal equipment that are affected during maritime navigation, the current Internet speed and experience on board ships are still difficult to reach the level on land. Adora Cruises will rely on the evolution of satellite technology with Shanghai Telecom to continuously upgrade the network environment to provide guests with a higher-quality cruise Internet experience.

According to the International Convention for the Safety of Life at Sea (SOLAS), we will conduct an emergency life-saving drill within 24 hours after boarding the ship. We will show guests how to save lives in the event of an emergency. When you hear the 7 short 1 long emergency alarm signal, please bring your room key and put on your life jacket and go to the emergency assembly point (you can find the assembly point number and location behind the cabin door or follow the instructions of the ship's staff) ). During life-saving drills, all service facilities on board will be suspended. Please follow the on-site arrangements on board for the actual content.

Shanghai Wusongkou International Cruise Port

Yes, the overnight parking lot is located at No. 18 Baoyang Road. The charging standards and arrangements for overnight parking are subject to actual conditions.

Adora Cruises will include an Aida Cruises luggage tag with your name and cabin number when providing travel documents. Please attach the baggage tag to the bag handle before checking in your baggage at the port of departure.

For cruises operated by Aida Cruises' ships departing from domestic home ports, the currency in circulation is Hong Kong dollars.

Shanghai Wusongkou International Cruise Port

The address of Wusongkou International Cruise Terminal is No. 1, Baoyang Road, Baoshan District, Shanghai. If you are taking the self-driving route, you can take the Yixian Road elevated Baoyang Road to the end and you will see the entrance of Wusongkou International Cruise Port. If you take public transportation, you can choose Metro Line 3 to reach Baoyang Road Station, and then transfer to the bus (Baoshan 9, 160, 508) near Baoyang Road Station to reach the pier, or you can follow Take the free round-trip shuttle bus at the sign.

Tianjin International Cruise Home Port

Address: No. 1001, Guanhai Road, Dongjiang Free Trade Zone, Tianjin Port (the southernmost end of Asia Road)
Route guide one:
Passengers coming from Beijing or Tianjin city direction can enter Xingang No. 4 Road along the Beijing-Tianjin-Tangshan Expressway, then turn left onto the Coastal Expressway, exit at Xingang No. 8 Road, enter the Dongjiang Port area, go straight, then turn right and enter Asia Road at the end to reach the cruise home port. .
Route guide two:
Passengers coming from Tianjin Airport can follow the Beijing-Tianjin Expressway (or Beijing-Tianjin Expressway No. 2) to the end, then Xingang Road No. 8 to enter the port area, and then follow Asia Road to the end to reach the cruise home port.
Contact number: +86 22 25604137

A cruise vacation is a very comfortable way to vacation. Before traveling, it is recommended that you prepare on the following points:

  1. Check whether the passport is valid. The passport needs to be valid for 6 months or more after the trip; make sure there are enough blank visa pages in the passport.
  2. Prepare comfortable clothing and footwear, sportswear and swimwear, formal attire or evening gown, etc. ((There is no requirement for formal attire for voyages departing from China’s home port, but elegant and decent attire will make you more attractive at the cocktail party or in the scene where your camera stops. Dazzling), it is also recommended to bring sunscreen, sunglasses, etc. Due to the large temperature difference between morning and night at sea, it is recommended to bring some warm clothes.
  3. Most large shopping malls in your destination accept card payments, but it is still recommended to carry a small amount of local cash at the destination for dining or shopping in small stores.
  4. Regular cameras, camcorders and other electronic supplies can be brought on board.
  5. In order to promote environmental protection and reduce marine pollution, the cruise company does not provide toothpaste, toothbrushes, bathroom slippers, etc. in the guest rooms. You need to bring your own.
  6. Prepare appropriate amounts of commonly used medicines, such as cold, diarrhea, seasickness medicines, etc.
  7. Bring a conversion plug.
  8. Please go to www.adoracruises.com to complete the "online check-in" at least 3 days before the boarding date, enter the guest's passport information in advance, save your boarding time and grasp the journey information in advance.

Pregnant women: Hello, since the ship is not equipped with facilities to help pregnant women or people giving birth, pregnant women who are more than 24 weeks pregnant cannot book a cruise (calculated based on the end date of the cruise). Pregnant women who are less than 24 weeks pregnant need to issue a hospital certificate. . The certificate needs to contain the pregnant woman's number of weeks of pregnancy, expected date of delivery, and be stamped with the official seal of the hospital and the signature of the diagnosing doctor. It should also contain a medical diagnosis proving that the mother and fetus are in good health, suitable for cruise travel, and not a high-risk pregnancy. Report to the Aida Cruise Customer Service Center within 10 days. For your safety, if the required hospital certificate cannot be provided, Aida Cruises will cancel your reservation or deny your boarding request. We apologize for any inconvenience this may cause you.

Infants: Considering the safety and comfort of your trip, infants under 6 months old on the day of departure are not allowed on board. For cruises with a sailing time of 15 days or more, this minimum age limit will be increased to 12 months. If you need to bring your own stroller or crib on board, please report it to the Aida Cruise Customer Service Center at least 10 days before sailing, and the customer service staff will handle the relevant procedures for you.

Children: Passengers under 18 years of age must be accompanied by a passenger who is over 18 years of age (the "Companion"). If you are not accompanied by a legal guardian, you must ensure that the consent of the legal guardian has been obtained. At the same time, the accompanying person shall bear all the obligations and responsibilities of the legal guardian for the personal and property safety of the traveler during the entire voyage (including getting on and off the ship). Any guardianship behavior exercised (or acquiesced) by the accompanying person towards the traveler will be regarded as the guardianship responsibility and behavior exercised by the legal guardian. Any form of inquiry, explanation, statement, or notification made by Aida Cruises to the accompanying person shall be deemed to have been equally made and recognized by the legal guardian. Please bring the following documents to board the ship (in duplicate): a copy of the minor's birth certificate and a copy of the household register with the legal guardian and child information page; and the "Legal Guardian Consent" signed by the legal guardian and accompanying person. .

Elderly people: We do not have a maximum age limit for booking guests, but elderly people need to ensure that their health is suitable for traveling on a cruise ship. Due to limited medical facilities on board, we recommend that senior citizens over 70 years old travel and meet at least two of the following conditions:

  1. Be accompanied by at least one middle-aged or young person.
  2. The hospital issues a health certificate suitable for international travel or a medical examination report with conclusive remarks (within 6 months).
  3. It is recommended to purchase personal accident insurance with international rescue in advance.

Special groups: Any special group of people with physical or mental conditions, disabilities or needs such as medical or special care during the voyage should notify the Aida Cruise Customer Service Center when booking to confirm whether they are suitable for cruise travel and must contact their legal guardian. Peers. If you are traveling without a legal guardian, please ensure that you have obtained the consent of the legal guardian and clarified the guardianship responsibilities. Please bring the following information onboard (in duplicate): a copy of the relationship certificate between the special group of people and their legal guardian (birth certificate, household register, marriage certificate, etc.); and the "Legal Guardian Consent" signed by the legal guardian and accompanying person. ».

The ticket fee includes: your accommodation for the entire voyage; free three meals a day and refreshments in the main restaurant and buffet restaurant on the ship; and various free performances and activities on the ship.

The ticket price does not include: cruise service fees on board; round-trip air tickets, visas, travel insurance that may be required for your trip; your personal consumption on board (duty-free shop shopping, experience of fee-based restaurants and fee-based entertainment items, etc.); and other items mentioned above Charges not mentioned.

The cruise ship provides cribs, baby bathtubs in the cabin, and special high seats in the restaurant for babies. You can request these from your cabin crew and restaurant crew on board. Children under 4 years old may use the club's grounds and toys when accompanied by their parents. At the same time, our restaurant also provides some foods suitable for infants and young children, including: porridge, frozen milk, cereal, noodles, soup, pears, apples, mixed fruits, fish, and meat, but there are no specific baby meals. Please refer to the ship’s menu for specific food types and serving times. It is recommended that you bring an appropriate amount of milk powder or baby food.

Our ships are designed and built using the most modern technology, and are equipped with sophisticated stabilization systems. They are all large in tonnage and can maintain the stability of the ship. From the perspective of sailing sea areas, the most important point in cruise route design is to consider navigation. Depending on the sea conditions in the area, we will give priority to the area with the smoothest sea conditions; at the same time, our experienced captain will make appropriate adjustments based on the weather conditions of the day to ensure the comfort of the passengers on board. Of course, everyone’s body is different, so it is recommended that you bring seasickness medicine if necessary. Cruise ships are generally equipped with seasickness medicine, which can be obtained from the information desk or medical center.

If your suitcase is lost or damaged, please contact the service staff at the ship's customer service center or the terminal staff. They will help you find or repair it. If the problem cannot be solved, the staff will help you take clear photos of the damage to the suitcase and fill out the " Baggage Damage Compensation Declaration Form" will be forwarded to the company's customer service center for follow-up processing.

When necessary, we will need you to provide the purchase invoice for the luggage. We also recommend that you back up clear close-up photos of the damaged parts and the "Luggage Damage Compensation Declaration Form".

After taking the boarding information photo, the staff will collect the original passport. Be sure to hold your passport and do not take it by mistake to avoid incorrect information when the ship takes photos.

When entering the cabin, follow the floor map prompts to find the room by yourself. The room card is already placed on the bed.

When you hear the emergency alarm signal, please take your room card and wear a life jacket and go to the designated emergency gathering place. Everyone must attend.

It is strongly recommended that you attend the "boarding briefing" organized by the ship to learn important information about the cruise services.

Passengers should hold a passport valid for six months after the end of the voyage. The name on the ferry ticket must match the name on the passport. Any inconsistency between the two (including aliases and initials) may prevent you from traveling and may invalidate your policy. For your smooth travel, please ensure that the passenger name in Chinese and English when booking is consistent with the passport.

The cruise company will formulate and publish the time for passengers to arrive at the terminal based on terminal conditions and facilities, customs clearance, sailing schedule, etc. Please arrive at the terminal according to the time period specified by the travel agency or channel you booked. No boarding is allowed after sailing.

Smoking is prohibited in all indoor and outdoor public areas on board, except for designated smoking areas on board. Smoking is also strictly prohibited in cabins and on private balconies. Smoking is only permitted in designated areas where specific ashtrays are provided (please refer to on-board instructions). Please do not throw cigarette butts into the sea. Otherwise, it will not only cause environmental pollution, but may also be blown back into the ship by the sea wind, causing a fire on the deck or inside the ship. Please use the ashtrays provided in the smoking area to extinguish cigarette butts. Any guest who violates the no-smoking policy on board will be charged a hefty fine.

Adora Cruises aims to provide passengers with a comfortable and free space to relax. There are no special dress requirements in public areas such as cabins, decks, theaters, and cafeterias. But when you go to the main restaurant or the paid restaurant, and when attending a formal dinner, it is recommended to dress elegantly and enjoy the Italian style.

When traveling on Aida Cruises, you can dress just like you would on a land-based vacation. In hot climates, casual sportswear such as shorts, light sweatpants and jogging suits are essential whether at sea or ashore. We recommend bringing a sweater, jacket or coat for cooler evenings and shore excursions. Of course, this will depend on your destination. Due to unpredictable weather changes, don’t forget to bring a hat and a folding umbrella. Please remember to bring appropriate clothing for visiting religious sites. You will also need to bring low-heeled shoes and rubber-soled shoes for walking on the deck, but comfortable walking shoes or sandals will also work.

Adora Cruises aims to provide passengers with a comfortable and free space to relax. Formal attire and evening wear are not required. However, it is still recommended that you bring 1 or 2 sets of decent clothing. When you go to the main restaurant or paid restaurant, and when attending a formal dinner, it is recommended that you dress elegantly and enjoy the Italian style.

If you choose incorrect attire, such as swimsuits, beachwear, shorts, ball caps and casual jeans (with fraying and/or holes), etc., you will not be allowed to enter the restaurant; for your safety and health, you must wear shoes (not flip flops) when entering the restaurant ).

Each room has an independent bathroom and toilet. The bathroom has towels and bath towels, soap, and toilet paper. The room is equipped with air conditioning facilities, satellite TV, satellite phone (chargeable), mini refrigerator, electric kettle, hairdryer and slippers for your use. In order to promote environmental protection, single-use plastic items such as shower caps, moisturizing lotions, toothbrushes and toothpaste are not provided in the cabin.

About using room card
It has the cruise name, English name, departure date, life-saving drill location, etc. printed on it. Please check whether the pinyin of your name on the back of the card is correct. The room card has three functions: door card (key to enter and exit the room on the ship and to get electricity), Consumption function, boarding and disembarking voucher (computer scanning is required every time you board and disembark, please be sure to carry it with you, keep it properly, and do not lose it); if you find someone else’s room card, please hand it to the ship’s staff in time; please give the room card Place it away from mobile phones or magnetic fields to avoid failure due to degaussing. If it becomes invalid, please go to the main service desk and make a new card after verifying your identity; please keep your room card properly. If the room card is lost, there is a risk of it being stolen and used by others. Please report the loss to the main service desk as soon as possible and make a new card after verifying your identity. The lost room card will be invalid.

About the bed in the room
The bed in the room can be split into a double bed or spliced into a large bed. The three- and four-person beds in the family room are sofa beds or flip-down beds. If you have any needs, please contact the customer service center or room service staff for adjustments.

Dress code
A cruise is a leisure trip, so casual-style clothes and shoes are appropriate. However, there will also be some formal occasions on the ship, such as the captain's welcome dinner and cocktail parties. It is recommended to prepare one or two formal suits. Use this method to understand the way European and American people live and socialize. In addition, you need to prepare extra sneakers to exercise in the ship's gym, otherwise you may be refused use of some facilities.

Currently, Chinese menus are provided on voyages departing from China’s home port.

After the dinner period, charged late-night snack services are provided in the buffet restaurant, such as noodle bar, pizza, etc. There is also a paid Room Service menu in the cabin, providing 24-hour paid cabin meal delivery service.

Taking into account the special standards and needs of young children for food, we recommend that you bring your own milk powder or complementary foods that your baby is accustomed to eating. At the same time, our restaurant also provides some food suitable for infants and young children, including: porridge, frozen milk, cereal, noodles, soup, pears, apples, mixed fruits, fish, meat, but there is no specific baby meal. Please refer to the ship's menu for food types and serving times. When you have special needs, please mention your needs to the restaurant waiter. If it can be met, the ship will try its best to prepare special meals for your baby.

It supports binding guests in the same room or other rooms to one Alipay account at the same time. Please maintain sufficient balance/limit.

"Hong Kong Visa Identity Certificate" is a temporary passport held by the guest. This document does not enjoy the relevant foreign policies of the Hong Kong SAR passport, such as "visa exemption". Passengers holding a "Hong Kong Visa Identity Certificate" must apply for relevant visas before joining the cruise to avoid being unable to board the ship.

The APEC business travel card means that cardholders do not need to apply for an entry visa within three years with a valid passport and travel card, and can freely travel between APEC economies that have been approved for entry to facilitate the exchanges of business personnel from various economies within APEC. . This card can only be used by passengers for business travel and cannot be used as a valid document for taking a cruise. Guests traveling on a cruise must apply for a regular tourist visa. Guests holding APEC cards without their passports and other valid documents will be refused boarding.

The Chinese travel document is not a valid passport and cannot board the ship directly. You must hold a corresponding valid passport.

According to relevant regulations, Adora Cruises strictly prohibits guests from bringing animals of any kind or size on board the cruise ship, except for service animals used to care for visually impaired guests. Animals need to have corresponding passport documents, and guests need to apply in advance and submit relevant materials to the Adora Cruise Reservation Center.

If guests need to bring traditional Chinese medicine on board, please prepare a doctor's certificate for verification by customs and relevant staff. And report the guest's room number and name to us in advance. Guests can ask the customs staff at the terminal check-in office whether the item can be checked. Liquid medications may be damaged during shipment.

In order to facilitate the best healing of your wound, we strongly recommend that you complete the stitches or plaster removal through the original medical institution and doctor. If you have to do it in the ship's medical room, we need to ask the ship and inform you of your needs. If it can be done after verification by the ship's doctor, we will also need you to fill in relevant forms and may need you to provide other relevant medical documents and send them back to us. At the same time, you should carry these documents with you when boarding the ship. Please contact your registration channel to obtain the form.

You can show the offline QR code for direct deduction.

Bath towels are available for loan by the pool on the deck of the ship. For hygiene reasons, it is not recommended that you bring your room's bath towels to the pool to avoid getting dirty.

The night before the cruise ends, we will send a luggage tag to the guest room. Please write your name, cabin address, and phone number on the luggage tag, hang it on the luggage tag that needs to be checked, mark it, and put it outside the cabin door. Employees will collect your luggage and transport it to the port or designated area on shore for you to collect after disembarking. Please be sure to bring any items you need on the morning of disembarkation, including your passport, air tickets, medicines, valuables, etc. with you. Checked luggage must be locked, and we do not accept plastic bags, woven bags, paper bags, etc.

Additional disembarkation briefing:

Before disembarking, a disembarkation briefing will be arranged on the ship to introduce the necessary procedures for disembarkation. It is highly recommended that you attend the disembarkation orientation session.

Please make proper arrangements for your itinerary after disembarking, such as flights, trains and other means of transportation. Aida Cruises is not responsible for any delays caused by failure to comply with this rule.

Get your passport:

Please follow the instructions on the electronic program guide or pay attention to the broadcast, and go to the designated location to collect your original passport; the original passport must be used when disembarking from the ship and entering customs, and cannot be placed in the checked luggage.

Checked baggage:

Please fill in your name, cabin number, and phone number in pinyin on the luggage tag and hang it on your checked luggage.

Checked luggage must be locked (plastic bags, woven bags, paper bags and other packaging are not accepted to avoid damage and loss of items).

Please place your luggage outside the guest room before the time specified by the ship on the day of departure. The ship's staff will help carry the luggage.

Please be sure to put your passport, medicines, electronic products, valuables, etc. that will be used on the morning of disembarkation in your carry-on luggage.

Go through the checkout process:

Before disembarking, if the balance in your room card account is insufficient to pay the unsettled bill, please be sure to complete the settlement in advance to avoid affecting disembarkation and subsequent itineraries.

If you use WeChat, Alipay or a credit card to store value in your room card account, the unspent account balance will be returned to your payment account when you disembark, and no refund procedures are required.

Passengers who use cash or debit card to recharge their funds need to go to the front desk to handle the balance refund procedure before disembarking. Cash refunds can only be made by recharging the original currency.

If you find an error in the amount in the detailed statement, please go to the onboard customer service center for processing.

Disembarkation collection:

Please take all your luggage with you when leaving the room. You can go to have breakfast or find a common rest area to take a nap.

Before leaving the room, check whether there are any missing items in drawers, wardrobes, and safes; you can take the room card with you as a souvenir.

According to the color of the luggage tag, go to the designated disembarkation waiting area (see the electronic program guide for the location) and be guided to the disembarkation channel by the staff.

Go through immigration formalities:

Please bring your original passport and boarding voucher, and queue up in order to go through the immigration procedures at the border inspection office.

To claim your checked baggage:

After passing the border inspection, please collect your checked baggage in the designated color area at the baggage area.

Security check leaving the pier:

All your belongings and suitcases will be security checked before leaving the terminal.

Yes, in order to adapt to the drinking culture of Chinese customers, Aida Cruises currently provides Chinese wine on domestic departure routes. You can consult the bartender on board the ship for specific wine types and prices. The minimum drinking age for cruise ships in China is 18 years old, and shipboard staff have the right to refuse to provide alcoholic drinks to alcoholic passengers, even if the passengers have purchased an all-you-can-drink package.

The cruise product is an outbound tour, and all guests (whether adults or children, regardless of whether they are going on a shore excursion or not, regardless of nationality) must hold a passport that is valid for more than 6 months after the return trip and a visa required for the port of call during the itinerary.

After the guest's bill is verified to be correct, they can disembark directly and be automatically unbound.

If you are participating in a non-ocean cruise, we need to clear customs with the local immigration bureau at each port of call. Customs clearance requires the original passport of each guest. In order to speed up the whole ship process, we will collect the original passport of the guest when boarding the ship, and notify you to pick it up at the designated location about one day before the end of the trip. The specific notice on the ship shall prevail. During the itinerary, we will not return the original passport every time we stop at a port, so guests are required to bring a copy of their passport for your sightseeing and shopping on the shore.

The ship can provide special meals for Muslim guests. The ship only provides pork-free menus during dinner in the main restaurant. However, tableware and cooking utensils cannot fully meet halal standards and will be disinfected and cleaned before use. It is recommended that you apply in advance.

All guests must hold original passports and passports that are still valid for more than 6 months after the end of the voyage (the original ID card is not required, but it is recommended to bring it according to the needs of different ports).

Guests holding Hong Kong and Macao passports should also bring their valid return permit;

Guests holding Taiwanese passports should also bring their valid Taiwan Compatriot Card;

Guests holding foreign passports are required to apply for China's second or multiple entry and exit visas in advance.

Every day, the housekeeping staff will place a copy of the latest cruise daily newspaper in your room, which details the next day's activities. It also provides a variety of cruise information and promotions, including all the contact numbers you need and cruise departure times.

You can also pick it up at the information desk, which will tell you how to have a great cruise vacation.

First of all, the cruise company will reasonably and effectively formulate our cruise itinerary and routes based on the occurrence time of severe weather such as hurricanes, typhoons, and tropical storms. In the absence of severe weather, we continue to closely monitor security conditions at all of our ports and have thorough security plans in place to address a variety of security-related issues. If we encounter severe weather, we will continue to closely monitor the direction and development of tropical storms, hurricanes or typhoons to avoid their direct impact on our ships to ensure that every guest enjoys a safe and comfortable cruise vacation. The safety and comfort of our passengers is always our top priority.

Shanghai Wusongkou International Cruise Port

According to Shanghai port regulations, private cars entering the port to pick up and drop off passengers need to make an appointment in advance. You can follow the WeChat mini program Shanghai Cruise Center Assistant.

Tianjin International Cruise Home Port

The following Tianjin Pier parking fee standards are for reference only. Please confirm with the terminal staff for details.

Small vehicles with less than 7 seats: no overnight stay, 6 yuan/time; overnight stay, 30 yuan/day;

Medium-sized vehicles with 7 to 15 seats: no overnight stay, 15 yuan/time, overnight stay, 40 yuan/day

Large vehicles with more than 15 seats: no overnight stay, 30 yuan/time, overnight stay, 60 yuan/day

Please note:

Parking fees are charged on a per-use basis, not by the hour.

There are no additional restrictions on vehicle access to the embarkation dock area.

After the vehicle is parked in the dock area, the dock staff will give each vehicle a pass for free. After holding the pass, you can enter and exit the port area as many times as you want within the same day.

**The above information can only be used as a reference. The final information shall be subject to the announcement by the terminal.

After completing online check-in, the generated ticket (boarding pass A4 paper) and luggage tag (A4 paper) need to be printed in advance, and passengers need to bind the luggage tag to the luggage in advance (the printed A4 paper luggage tag should be The broken line indicates that it can be folded in half multiple times to form a baggage strip for checked baggage). After arriving at the terminal, hand the bound baggage directly to the relevant staff.

Checked luggage will be carried to the cabin by cruise staff. Due to the large amount of luggage on boarding day, the transportation process will continue until the ship sails. Please wait patiently. If you still have not received your luggage 2 hours after sailing, please contact the onboard customer service center.

Checked baggage requirements:

  • Boarding vouchers, original passports, ID cards and other personal documents, valuables, digital products, etc. are not allowed to be checked in.
    Liquids, gels and sprays in containers exceeding 100ML, as well as sharp objects such as scissor blades, shavers, nail clippers, and eyebrow pliers must be checked in.
  • Checked cartons, transparent bags, etc. are not accepted. Please ensure that the suitcase is in good condition and locked to prevent items from being lost or damaged.
  • Knives, wine, etc. purchased by tourists will be properly kept by the ship and returned to tourists at the end of the voyage.
  • In compliance with Adora Cruise Lines' health and safety standards for its passengers and crew, we strictly prohibit any food or beverages from being carried on board in carry-on or checked baggage. Personal care products (such as shampoo, sunscreen, etc.), baby care products, and liquid medicines certified by a doctor are exempt from the regulations.
  • Food or drinks purchased during shore excursions and stopovers are not allowed to be brought on board the cruise ship. All special products of the day purchased by all passengers that are well packaged and easy to store will be properly kept by the ship's staff and will be returned at the end of the voyage. guest.
  • Valuables, medicines, laptops, photographic equipment and fragile items and glasses must be placed in hand luggage.

Carry-on baggage requirements:

  • Tourists carrying cameras and high-end electronic products (laptops, high-end professional cameras, etc.) with a unit price of more than RMB 5,000 (or equivalent value) must declare, otherwise additional taxes will be added when returning to customs;
  • Each passenger shall not carry more than 20,000 RMB in cash (or equivalent currency)

Notice of prohibited items:

  • Various alcoholic or non-alcoholic beverages, meat products, fruits, etc., and liquid medicines certified by a doctor are not subject to this regulation;
  • Items that release heat or create open flames, illegal drugs or other illegal materials, weapons, explosives or other items that are potentially dangerous to others or property.

There will be a "Club Briefing Session" on the ship in the evening of the day of boarding. Please bring your children and take the bracelet issued in the room to the club to register. The specific arrangements are subject to the ship's arrangements.

If you still have relatives/friends/tour leaders staying on board, it is recommended that you contact them first and ask them to help retrieve it or ask the front desk on board.

If you have disembarked, please contact the Adora Cruise Customer Service Center as soon as possible. We will provide you with a detailed description of the lost item (item name, brand, model, style, color, size, contents and other helpful information). information) and the possible location of loss, we will promptly verify with the ship and call you back. Please wait patiently.

Bind Alipay on the ship for consumption. The binding method is as follows:

  1. Use an electronic device to connect to the ship's network, open Alipay and enable "Scan". After scanning the QR code on the ship, the page will automatically jump to the cruise network page, and guests can register their account according to the prompts.
  2. After registration is completed, select "Alipay" to enable Alipay password-free payment.

For paid restaurants, you can reserve a seat in advance by calling the restaurant or the front desk to make a reservation. Lunch in the buffet restaurant on the ship is a buffet. You can just go to the restaurant with your family or friends during meal time, and no reservation is required. During dinner in the main restaurant, the greeter at the door will arrange suitable seats according to the number of guests and their needs. If you have meal time and location requirements, please apply with the restaurant staff after boarding the ship, and we will try our best to meet your needs.

We have a Kids Club and Teen Club for little ones on board. The cruise staff organizes various entertainment activities to keep children entertained from morning to night, allowing adults to have enough time to enjoy a peaceful holiday. If guests wish, they can even leave their children on board during their own excursions ashore (only for shore excursions organized by Adora Cruises). The entertainment department staff on the cruise ship can help you look after children from 4 years old (even if the child's birthday is on the cruise) to 17 years old. The service hours are subject to the announcement on the ship. Club activities vary by cruise ship and number of people. The cruise ship does not provide care for children under 4 years old. Children under 4 years old must be accompanied by their parents to participate in club activities.

First aid and medical assistance are provided by the medical staff of the National Onboard Doctors Association and the ship's paramedics. The ship is equipped with a medical center that provides limited medical services and reasonable charges for medical services and drugs. In addition, the medical center and customer service center provide medicines to relieve various symptoms of seasickness. Guests with pre-existing medical conditions should inform their travel agent or Ada Cruises at the time of booking. In addition, basic medical items can be purchased from the ship's hospital. The cost of medical consultation and medication is borne by the visitor.