On Queen Elizabeth, find yourself immersed in a world of Art Deco style and timeless charm. As you embark on your voyage across the seas, be sure to discover each of the ship's top ten bar venues. From the superb views at the Commodore Club to the authentic British pub atmosphere at Golden Lion, you’ll soon find a spot you’ll want to return to again and again.

Commodore Club
Ascend to the Commodore Club, perched on deck 10 of the ship, and straight away be captivated by the breathtaking vista out to sea. This venue is a favorite for pre-dinner drinks, when attentive wait staff serve canapés and nibbles alongside your favorite drink. Enjoy the beautiful background music courtesy of a skilled pianist, as you swap stories with friends new and old.

Here you can try a meticulously crafted cocktail as you relax in the sumptuous surroundings, or perhaps simply select your favorite glass of wine. A full bar service means there's plenty to choose from.

Gin & Fizz
The Commodore Club on board Cunard's Queen Elizabeth showing seating areas and sea views Bars and lounges on Queen Elizabeth On Queen Elizabeth, find yourself immersed in a world of Art Deco style and timeless charm. As you embark on your voyage across the seas, be sure to discover each of the ship's top ten bar venues. From the superb views at the Commodore Club to the authentic British pub atmosphere at Golden Lion, you’ll soon find a spot you’ll want to return to again and again. A man enjoys a sunset view while relaxing in a lounge on board a Cunard cruise ship. Commodore Club Ascend to the Commodore Club, perched on deck 10 of the ship, and straight away be captivated by the breathtaking vista out to sea. This venue is a favorite for pre-dinner drinks, when attentive wait staff serve canapés and nibbles alongside your favorite drink. Enjoy the beautiful background music courtesy of a skilled pianist, as you swap stories with friends new and old. Here you can try a meticulously crafted cocktail as you relax in the sumptuous surroundings, or perhaps simply select your favorite glass of wine. A full bar service means there's plenty to choose from. Selection of drinks in copper cups in the Midships Bar, with a Gin & Fizz menu in the background Gin & Fizz Nestled in the heart of the ship, next to the Grand Lobby, Gin & Fizz is also known as the Midships Bar. It exudes an irresistible charm and convivial atmosphere that keeps patrons coming back again and again. You could find a stool at the bar and talk to expert bartenders about which gin-based drink to try, or perhaps join new friends at a table, and toast to your vacation with a glass of Champagne.

Elegant décor and ocean views make Gin & Fizz a wonderful setting for relaxed socializing, and its central location means that the bar is an ideal meeting spot for before or after dinner.

Garden Lounge
Escape to the Garden Lounge and find yourself in something of an oasis. Reminiscent of Mediterranean olive groves and the conservatories of Kew Gardens, the Garden Lounge is a beautiful and serene place to spend an hour or two. With comfortable wicker furniture, plenty of greenery, and views out to sea, you’ll easily find a spot in which to enjoy a drink or two.

You could choose a beer or a refreshing cocktail, or perhaps a tea or coffee is in order. Open throughout the day and into the evening, the Garden Lounge offers a place to get lost in a book, play some card games, or take in some live music courtesy of resident musicians.

Golden Lion
Step into the Golden Lion and be transported to a quintessential British tavern, where warm hospitality, hearty fare, and a selection of fine ales await. Adorned with rich wood paneling, classic pub memorabilia, and cosy nooks, this popular venue makes for a brilliant new ‘local’ during your vacation.

Choose from the full bar, whether it’s a pint of signature Cunard ale, a dram of whiskey, or something else, and maybe indulge in a tasty pub meal as you soak in the lively atmosphere. Later on, live sports, karaoke, and pub quizzes are among the entertainment options here.

Casino
The Casino bar on Queen Elizabeth is a real hive of excitement and glamor. Whether you’d like to engage in a little flutter yourself, or perhaps just watch the drama of the games around you, you can’t help but be caught up in the action. As well as a full bar service, here you’ll find opportunities to play games like Blackjack, Poker, and slot machines. You could also make the most of lessons courtesy of expert croupiers.

Lido Bar
Embrace the laid-back ambience of the Lido Bar, situated on deck 9 on Queen Elizabeth. When you’re not taking a dip in the pool or laying back enjoying the sun, this bar provides plenty of options for refreshment, from a chilled glass of water to a fruity cocktail. The Lido Grill opposite serves al fresco dining, and in the evenings, the Lido Bar provides a great location for a sunset cocktail or an evening drink under the stars. Enjoy the fresh sea breeze and stunning ocean views from this welcoming bar.

Grills Lounge
Should you be staying in a Princess or Queens Grill Suite, you’ll also have the option of heading to the Grills Lounge for a drink and nibbles. At this exclusive lounge, you’ll have a full bar menu to choose from, plus complimentary tea and coffee during the day. It’s a welcoming, exclusive spot in which to take time out with fellow Grills guests, and perhaps play some cards, or engage in some good conversation.

Yacht Club
You may well find that the Yacht Club becomes one of your favorite destinations on board, as many guests choose to end the night here after dinner and drinks each day. It’s here where live music and a resident DJ keep the tunes pumping out, from well-known classics to the latest chart toppers – and of course, special requests. Stay and dance until you can’t anymore, or maybe just sip on a cocktail or two, and enjoy the party atmosphere.

Churchill's Cigar Lounge
If you find pleasure in smoking, perhaps relax and enjoy the timeless ritual of cigar smoking in the refined ambience of Churchill's Cigar Lounge, a sanctuary for aficionados of fine tobacco. Relax in plush leather armchairs and indulge in a selection of premium cigars from around the world, accompanied by your choice of short. Find an array of aged spirits including whiskey, cognac, rum, and tequila.

Café Carinthia
Café Carinthia is an elegant venue offering a tempting array of gourmet treats and speciality beverages. During the day, come along for a cup of tea or a freshly brewed coffee – and perhaps indulge in an artisanal pastry while you’re there. Later, this stylish café invites you to stay a little longer for a glass of wine or two, as you appreciate the company and inviting atmosphere.

From sports and rejuvenating wellness experiences to classes, an enriching Insights program, and a range of entertainment options, every day on board Queen Elizabeth could bring something new.

Sports and recreation
You’ll find all sorts of sports and recreational activities tailored to suit different interests and skill levels on Queen Elizabeth. Why not challenge yourself on the sports deck with a game of deck tennis amidst stunning ocean views? Hone your golfing skills at our golf nets or practice your aim with a game of bowls or croquet? A fully equipped fitness center means opportunities for cardio and strength training, and you’ll also find different exercise classes to choose from if you’d like a little guidance.

Wellness and spa
Indulge in some self-care at Mareel Wellness & Beauty on Queen Elizabeth. Here, you can choose from a wide array of spa treatments and therapies designed to restore balance and harmony to your body, mind, and spirit. Or you could simply rest and relax, making the most of the hydrotherapy pool, sauna, and steam room. Perhaps bring a book and find a comfortable lounger to call yours for an hour or so. Taking time out in the Mareel spa is sure to leave you feeling rejuvenated and ready for the days ahead.

Classes and workshops
Immerse yourself in a world of learning and discovery with a diverse selection of classes and workshops on Queen Elizabeth. Each voyage comes with something different. You could find yourself delving into the arts with painting and photography lessons. Or perhaps sharpen your cocktail-making skills at a mixology class led by expert bartenders. Hair and beauty workshops are another option, where talented stylists and technicians explain the best ways to take care of hair, skin, nails, and more.

Shopping on board
Explore a curated selection of boutiques on Queen Elizabeth, offering a sophisticated shopping experience complete with expert advice. Discover luxury brands and designer goods ranging from fashion and jewellery to cosmetics and souvenirs. You could treat yourself to something special or perhaps find the perfect gift for loved ones back home. You’ll also find a whole host of essentials, covering everything from shampoo and toothpaste to travel sickness tablets.

Entertainment to delight
Entertainment on board can be as low-key or as lively as you’d prefer. From the dulcet tones of a skilled pianist in the Commodore Club, to all-out Broadway-style theater productions, there’s plenty to choose from throughout the ship. You could unwind with a new blockbuster or a classic movie in your stateroom, or perhaps head to the Golden Lion to watch live sports, or even karaoke with new friends. The Casino provides a different kind of evening, with a touch of glitz and glam, and Gala Evenings on board bring an opportunity to dress to impress.

Insights program
Esteemed guest speakers join on board to share their knowledge and expertise on a wide range of topics. You could attend thought-provoking lectures, discussions, and Q&A sessions covering art, history, science, and current affairs. Gain new perspectives and deepen your understanding of the world around you through engaging interactions and intellectual discourse.

Visit the library
Queen Elizabeth's two-deck library is a guest favorite. While away some time here with a new vacation read, or meet new friends through our on board book club. If you're feeling inspired, why not pen some stories of your very own? Warm wood panelling, golden lighting, and plush seating give this space a cosy feel, perfect for literary exploration by day and by night.

Welcome to a world where sophistication meets excitement. Where every moment brings new possibilities. Where every evening sparkles with dazzling entertainment. Step on board Queen Elizabeth and prepare to be swept away by talented performers again and again.

Royal Court Theatre
Enter the Royal Court Theatre and find yourself captivated by the glamorous atmosphere. Akin to fine European theaters, the setting is one of rich red velvets and gold trimming. Boxes are available to hire, should you wish to secure your own private seating area, complete with Laurent-Perrier and petit fours served before the show begins.

This grand venue sets the stage for unforgettable performances that rival the best of Broadway. From lavish musical productions to guest speakers and talented musicians, there's something for everyone to enjoy.

Queens Room
Many consider the Queens Room to be the heart of any Cunard ship, where live music and dancing reign supreme. With its gleaming dance floor and stylish feel, this iconic venue is the perfect setting for an evening of romance and revelry.

Whether you're a seasoned dancer or a novice, the Queens Room offers a variety of dance sessions to suit every taste. From the sultry rhythms of the tango to the graceful steps of the waltz, there's no shortage of opportunities to take to the floor and dance either at a daytime workshop or in the evening, beneath the glow of the glittering chandeliers.

Commodore Club
For those seeking a more intimate evening of entertainment, look no further than the Commodore Club. Perched high above the sea with panoramic views of the ocean, this elegant lounge offers the perfect setting to unwind and relax in style.

Sip on a handcrafted cocktail expertly prepared by skilled mixologists as you enjoy live piano music or engage in lively conversation with fellow guests. With plush seating and a warm ambience, the Commodore Club is the ideal spot to sip, savor, and soak in the breathtaking views.

Golden Lion
Step into the cozy confines of the Golden Lion and experience the warmth and camaraderie of a traditional British pub. With its welcoming atmosphere and friendly bartenders, this beloved venue offers a taste of home away from home.

Enjoy live music as you sample a selection of classic pub fare, from hearty fish and chips to savory pies and a good old-fashioned Ploughman’s. You could choose a signature Cunard ale, or perhaps a glass of wine. With a full bar menu available, there’s something to suit all tastes. So come along for live sports, pub quizzes, or karaoke, or maybe just to raise a glass and toast to good times.

Deck games and stargazing
Should the weather allow, you might prefer to spend your evening out under the open sky. You’ll find a variety of outdoor activities to enjoy, including deck games like shuffleboard and croquet. You could also spend a few hours stargazing – out on the open ocean you have a higher chance of seeing more constellations than you might on land. If your itinerary includes any late departures, you could find yourself a spot out on deck and bid adieu to your port enjoying the view in a different light.

Casino
The goings on at the Casino always provide a vibrant evening full of fun and excitement. Whether you feel like a little flutter yourself, or you’d simply like to order a drink or two and watch the peaks and dips of others’ luck, a night spent at the Casino is filled with sparkle.

Games here include Blackjack, Poker, Roulette, and slot machines. If you’re not sure how to play, why not pop along to one of the workshops to find out how? Expert croupiers can teach you their know-how, so you can place your own bets later on.

Whatever ‘wellness’ means to you, find a way to prioritise it on Queen Elizabeth. It could be spending time at the gym and taking laps in the pool. It might be a gentle evening stroll around the Promenade deck or making healthy choices at mealtimes. Or perhaps it’s simply enjoying a slower pace of life, taking time out to rest and recuperate during your vacation.

Mareel Wellness & Beauty
Mareel Wellness & Beauty spa is a haven of relaxation. From the calming, neutral colour scheme and the soft, dappled lighting, to the faint aromas of essential oils that escape from treatment rooms, find a tranquil quality here that will appeal to all your senses. Perhaps book a morning or afternoon session for some well-deserved ‘me-time.’ You could simply relax on a lounger and make use of the sauna, steam, and pool, or why not book a treatment? Skilled therapists are on hand to leave you feeling revitalized.

From soothing massages and invigorating facials to rejuvenating body scrubs and holistic healing rituals, you could be pampered from head to toe.

Fitness centre
Stay active and energized during your voyage with a visit to our state-of-the-art fitness center, where you'll find everything you need to maintain your health and wellness routine at sea. Equipped with a range of cardio and strength training equipment, as well as free weights and fitness accessories, the centre offers a variety of options to suit every level and goal.

Fitness classes
You could join a group class, led by certified instructors who will motivate and inspire you to achieve your personal best. From invigorating yoga and Pilates to high-intensity interval training and spinning classes, there's something for everyone to enjoy. Plus, you could take advantage of personalized fitness assessments and training programs, designed to help you reach your goals and maximize your results. Classes and personal training sessions are available at an additional cost.

Wellness workshops and seminars
On some voyages, you could expand your knowledge and enhance your wellness journey at engaging workshops and seminars. Led by wellness practitioners with different areas of expertise, glean advice to apply to your life straight away. From nutrition and stress management to mindfulness and holistic healing, informative sessions offer valuable insights and practical tools. Simply check your Daily Programme each evening to find out what seminars are scheduled for the next day.

Healthy eating on board
If you live by the mantra, ‘you are what you eat’, choosing healthy food options on board may well be a top priority. With varied menus available throughout the ship, it’s easy to dine with health and wellbeing in mind. You’ll find plenty of vegan and vegetarian options, as well as nourishing fish and meat-based meals. Fresh fruit is always in abundance, as are low-and-no cocktails should you wish to avoid alcohol.

Self-care
As well as healthy eating and staying active, you may want to make the most of being on vacation to really focus on yourself. While time spent in the spa can be a wonderful way to relax, you’ll find plenty of other ways to focus on yourself on board too. You could take a few hours to simply relax and do nothing on a lounger. Feed your mind at a watercolor class or with an enlightening book from the library. Have a quality night’s sleep, thanks to a Cunard mattress and the lull of the ocean’s rhythm. Time spent on Queen Elizabeth might be just what the doctor ordered.

Why not spend a few hours in retail heaven on board, exploring Queen Elizabeth’s boutiques? Here, you’ll find an array of designer goods, Cunard merchandise, and practical items from toothpaste to stationery. Come along to find the perfect memento of your vacation, or perhaps a gift for loved ones at home.

The Royal Arcade
Step into the Royal Arcade and find yourself in a world of luxury and sophistication. Here, you'll find a collection of designer boutiques offering the latest fashion trends, timeless classics, and exclusive collections from renowned brands worldwide.

Browse creations from fashion houses such as Chanel, Gucci, and Louis Vuitton, or indulge in the exquisite craftsmanship of fine jewellery brands like Clogau. From chic designer handbags and accessories to elegant timepieces and sparkling gems, the Royal Arcade offers something for everyone.

Cunard Signature Collection
Discover a treasure trove of exclusive Cunard merchandise on board, making for ideal souvenirs, gifts, and keepsakes to commemorate your journey. From stylish apparel and accessories to collectibles and limited-edition artworks, the Cunard Signature Collection offers a range of unique items that capture the spirit of iconic travel.

Perhaps pick up a Cunard-branded polo shirt or scarf to add to your wardrobe or choose from a selection of beautifully crafted ship models and prints to display in your home. You’ll also find our popular Cunard Teddy Bear. In partnership with The Prince’s Trust, a new bear is issued each year representing a role within the Cunard ship team.

Duty-Free Shopping
Why not take advantage of tax-free shopping opportunities on Queen Elizabeth? From fragrances, designer sunglasses, and skincare products, to your favourite spirits and even tobacco products, find plenty to choose from, all at duty-free prices.

Stock up on your favorite fragrances from brands like Dior, Chanel, and Marc Jacobs, or perhaps treat yourself to a bottle of premium Champagne or whiskey to take home. You could also order some to enjoy in your suite or stateroom, via room service, if you like. With plenty of savings to be had, duty-free shopping on Queen Elizabeth is the perfect way to indulge without breaking the bank.

Spa products
After a little self-care at the Mareel Spa, why not select a few products to take home, to continue your new pampering regime? You’ll find a curated selection to choose from, designed to nourish your hair and skin. From primers and cleansers to exfoliation products, you could purchase something that’s just been used during your treatment on board, or perhaps talk to the expert therapists for other suggestions.

Exclusive events and promotions
Throughout your voyage on Queen Elizabeth, you'll have the opportunity to be a part of exclusive shopping events and promotions that offer even more luxury finds and savings. Peruse limited-edition collections and collaborations with top designers and brands, to learn more about their creations. Come along to jewellery auctions and clearance sales or cash-back events and theme nights. Keep an eye on your Daily Programme to find out what’s on, and when.

Clarendon Art Gallery
Located on deck 3 midships, Clarendon Art Gallery showcases a captivating collection of works by renowned artists from around the globe. Here you can admire exquisite paintings, sculptures, and prints displayed in elegant surroundings, offering a feast for the eyes and inspiration for the soul.

From extreme artist, Philip Gray’s, striking landscape interpretations, to L.S. Lowry’s industrial scenes, browse a diverse range of artistic styles and mediums. Learn more by talking to knowledgeable art experts, who are on hand to provide insights into the pieces on display. Should you find something you’d like to purchase, fully insured delivery can be arranged to your home address.

On board photography
Skilled photographers are on board to capture your special moments in every frame. Check your Daily Programme each day to find out where the photographer will be stationed that day, and perhaps go along to take a few photos. On Gala Evening, you’ll often find they’re based by the Grand Lobby staircase, ready to capture that big moment when you descend the stairs in your elegant eveningwear. You could arrange to have a bespoke photoshoot too.

To purchase your images, go along to the Photo Gallery and Studio on deck 3 to browse your images and choose which ones you’d like. You can purchase digital images, prints of different sizes, or perhaps order keepsakes like a photobook album, to be delivered to your home.

Decks peppered with loungers inviting you to take time to relax. A well-equipped Games Deck where you can practice your swing. Pools to take a dip in when you want to cool off. The outdoor spaces on Queen Elizabeth bring a variety of things to do, not to mention taking in those fantastic ocean views from all angles.

Promenade Deck
Deck 3 is the Promenade Deck, where you can take an uninterrupted stroll along the perimeter of the ship. Feel the sea breeze kiss your skin as you marvel at the vastness of the ocean stretching as far as the horizon, perhaps on a walk during a balmy Caribbean evening. Or you could find yourself hypnotised by the rhythmic waves in Alaska – just remember to keep an eye out for wildlife as you gaze.

Lido Deck
If you’re looking for a blend of relaxation and recreation, the Lido Deck is a real oasis. Spend time sunbathing on loungers by the pool, taking a dip to escape the heat of the sun whenever you need to. Perhaps get lost in your vacation read, perfectly paired with a cocktail when the mood strikes. The Lido Deck is also home to a bar and grill, so refreshments are never far away.

Games Deck
On deck 11 you’ll find a host of fun activities to try your hand at. Among your choices are bowls, croquet, and deck tennis. You could also practice your swing in the golf nets or feel like part of the action in giant chess! Come along just for fun and to test your skills, or perhaps join a tournament if you’re feeling confident. The Games Deck is a great place to come if you’d like to meet some like-minded new friends.

Grills Terrace
Spanning across decks 11 and 12, the Grills Terrace is a peaceful sanctuary reserved for Princess and Queens Grill guests. Access the space with your suite key and find yourself in a pretty, Mediterranean-style patio complete with ornate, characterful tables and chairs. Or you could wander up to the next level and choose a cushiony lounger to call yours for a few hours. A team of helpful wait staff are on hand to serve nibbles and refreshments here.

Pavilion pool
Located on deck 9, the Pavilion pool is the largest of the two outdoor pools on board. Here you can challenge yourself with multiple lengths, or perhaps just jump in to have fun and cool down. Surrounding the pool, you’ll find plenty of sun loungers and other seating options where you can relax, read a book, chat with new friends, and perhaps sip on something sparkling to celebrate your vacation.

After days spent exactly as you please - be it with long lazy mornings, activity-filled afternoons, or beautiful, elegant evenings - the last day of your vacation can often be a bittersweet one. But, as the end of your Cunard voyage looms, you can enjoy every second to the last thanks to a simple disembarkation process. Avoid worry over the unfamiliar process of disembarkation with this useful guide, so your final day is just as smooth and easy as every day before it.

What is disembarkation day?
Disembarkation day is the day your cruise ends and you step off the ship, to journey home or perhaps on to another adventure. Disembarkation tends to happen in the morning, just after breakfast, and is over by lunchtime, so the ship’s crew can ready everything for new guests to board in the afternoon.
 
Why is disembarkation day important?
The last thing you want after a glorious voyage with Cunard is a stressful time leaving your ship. Let this final day be a peaceful drift back into ‘normal’ life – unless of course, you are traveling onwards to a new destination to extend your vacation – leaving the wonderful destinations and on board experience as fond, lasting memories of your voyage.
 
What to expect on disembarkation day
The day begins like most others – you will have time to enjoy a Cunard breakfast of the usual high standard before setting off to your departure meeting point (read further on in this guide to get a detailed view of the typical events of disembarkation). My Voyage, our on board digital planner, won’t contain any events, activities, or entertainment on your disembarkation day, nor will there be any Shore Experiences bookable.

Departures begin at around 7.30am and end at around 10am local time, though this will vary, and you will be given a specific time depending on your stateroom grade and location (much like how embarkation times are allocated).

Top tips for a smooth disembarkation

We have three top tips for an easy disembarkation process.
 
Prepare
Dedicate time to packing the night before, ensure your documents are all ready, and check your disembarkation time and location.

Stick to your time
To keep everyone safe during the disembarkation process, every guest is assigned a specific time and location to disembark from. This also reduces crowds and queue times on the gangways, in the luggage hall, and at the taxi rank outside the terminal. To minimise your time spent waiting, please keep to the time assigned to you.

Expect some waiting
Despite staggering disembarkation times, there will still be some waiting at your location, and there will likely be some queues in the terminal as everyone makes their way down the gangway. Please be patient and allow plenty of space for other guests, especially those with impaired mobility.
A butler attends to a guest's luggage in a Queens Grills suite on board a Cunard Queen

Preparing for disembarkation day

Settling your on board account
The evening before you disembark, you will receive a printed summary of your on board account, delivered to your stateroom or suite. This itemized list will show every charge you have accrued on your voyage, from drinks and service charges to spa and Shore Experiences. All charges will be made to the card you registered when you checked in, and will be paid automatically on disembarkation day, or one day later. We strongly advise that you check this list carefully and report any errors immediately so that we can assist you. If you don’t want to wait until the end of your voyage to review your spending, you can view your on board account on My Voyage at any point during your cruise – adjustments and errors can then be corrected early, and before your card is charged. Alternatively, you can request a printout from the Purser’s Desk.

Any items purchased after early morning on disembarkation day will be paid automatically in the days following your arrival back home.

Please note that, to ensure funds are available on your credit/debit cards, pre-authorisation holds are placed on your account throughout your voyage.  This ensures peace of mind for you that these funds have been reserved to cover all of your on board expenses. No funds will be debited from your credit/debit card until the final payment is processed. Pre-authorisation holds will vary by your bank provider but should be released within 14 business days.
 
Casino and library
The night before arrival into port, guests are reminded to cash in any remaining casino credit, and return any library books. These venues will be closed once the ship arrives at the terminal, resulting in lost credit in the case of the casino, and possible charges for unreturned library books.

Packing and organising your luggage
As standard and at no extra charge, our stewards will carry your main luggage off the ship for you on disembarkation day. If you wish to use this service, you will need to have everything packed the evening before you disembark. We suggest keeping a hand luggage bag aside for a change of clothes, toiletries, and documentation for the following day. You can then leave your main luggage outside your stateroom for the stewards to collect; typically this should be done by 11pm. Every item of luggage needs to have a luggage label attached – you should have some already that you used at embarkation, but if these have become lost or damaged during your stay, simply contact reception or your steward for assistance.

If you prefer, you may choose to carry your own luggage off the ship. In this case, you can keep your bags in your stateroom the night before you disembark; they will not be collected by the crew. You will also be able to leave the ship at an earlier timeslot.

Clear your stateroom
After you’ve packed, check and double check your suite or stateroom – you’d be surprised how many people leave items behind. Be sure to check under furniture, the backs of shelves and drawers, and your safe.

If you do leave anything behind, we have a lost property service: simply fill out our contact form on our website. However, we cannot guarantee recovery of lost items.

Top tip: to ensure nothing valuable is forgotten, some guests like to keep one shoe in the safe, to ensure they remember to check it at the end of their voyage!

Check your disembarkation time
You will receive a note in your stateroom informing you of your disembarkation time, and the meeting point you need to report to before leaving the ship. Queens and Princess Grill guests have priority disembarkation, so they will get earlier times; and other grades vary depending on their stateroom location, much like the embarkation process. Your meeting point will be a ship area or venue that, by now, you’ll be familiar with. Simply take a seat and wait there until you are called to disembark.
 
Disembarkation documentation
You will also require any visa or vaccination documentation relevant to your disembarkation port, plus your passport and your cruise card, the latter of which you should hand over to crew members as you leave.
Guests talking to a bellhop on board Queen Elizabeth

Navigating the disembarkation process

Disembarkation day dining and activities
The usual restaurants and buffet will be open for breakfast on disembarkation day, though the usual times may not apply. Details of timings will have been communicated to you along with your disembarkation time the previous evening. You’ll be asked to vacate your stateroom fairly early – around 8am – so we suggest taking your hand luggage with you to breakfast so that you don’t have to rush back to collect it.

No other on board activities are held on disembarkation day.
 
Disembarkation process
Once you have finished savoring every last bite of your final Cunard breakfast – for this voyage, at least! – you are free to make your way to your disembarkation point at your allocated time. Then, sit back and relax until you hear your deck called out on the ship announcement system. It’s at this point you can leave the ship. You’ll be asked to hand your cruise card to the staff at the door, then follow the gangway into the terminal to collect any luggage and proceed through customs.
 
Luggage collection and customs
Any luggage that has been collected from your suite or stateroom will be removed from the ship and left in the luggage hall for you to collect. It will be organised by deck, via numbered signs – simply go to your deck number and locate your luggage there. Trolleys will be available for you to move your luggage through customs easily.

Similar to airports, customs comes after luggage collection. Officers may be available to process any declarations you may have to make.
 
Travel home
Most terminals have public transport routes available, and taxis often queue along ranks ready to take people to their onward destination. If you are arriving at an unfamiliar terminal, it would be wise to familiarize yourself with the facilities and transport connections available, to get to your hotel or next part of your journey.
Closeup of Chauffeur opening car door with glove; Shutterstock ID 754381660; Invoice Number: -

FAQs about disembarkation day

Can I choose my disembarkation time?
No, unfortunately we are unable to facilitate requests for specific times to disembark. Times are assigned according to stateroom/suite location and grade – suite guests get priority disembarkation, and so will get an earlier timeslot. Having said this, if you choose to carry your luggage off the ship yourself, you may leave earlier.

What do I need to prepare for disembarkation day?
The main preparations are packing, checking your disembarkation time and location, and ensuring any visas/documents are in order.

How early should I schedule my departure transportation?
You can arrange your departure transport as far in advance as you wish if you are travelling by public transport (train, bus, or plane). If you plan to travel by taxi, you can book these at the terminal.

Can I keep my luggage with me until the end of disembarkation?
Yes, you can: if you want to leave earlier, you can keep your luggage in your room and carry it off the ship yourself. Luggage will not be removed from staterooms or suites by stewards.

Are there any special arrangements for passengers with early flights?
If you have already booked flights and are concerned about timings, please call our Customer Service Department for advice. We cannot guarantee that timings will work out, so please ensure you leave plenty of time before any booked onward transportation, including flights.

What happens if I miss my disembarkation time?
You will still be able to leave the ship, but you may be required to queue with guests from the following timeslot and risk experiencing delays.

Can I leave the ship earlier than my scheduled disembarkation time?
To minimise queues and ensure everyone disembarks safely, we request that guests wait at their disembarkation point at their designated time, until called forward to disembark.

The wait is over, and your cruise is finally here. Soon you'll be unpacking in your spacious suite or stateroom, breathing in fresh sea air on deck, and sipping a cocktail while you decide where you'd like to eat for dinner. But before all that comes boarding day. Our expert guide gives you everything you need to know about each step, and some top tips to get the best out of your first day on board with Cunard.

What is embarkation day?
Embarkation day is day one of your Cunard voyage. It’s the day that you go through the cruise terminal and step on board your ship. It’s an exciting day, but there’s quite a lot to think about. Having said that, with the right preparation, the luggage, security, and documentation process will run smoothly, and you’ll enjoy a stress-free start to your cruise holiday.
 
Why is embarkation day important?
Embarkation day can often set the tone for the rest of your voyage, so preparation is key to ensure it’s as swift and worry-free as possible. You will receive emails from us in the lead-up to your voyage – make sure you check these regularly as they’re helpful for making sure you’re clear on what is required for embarkation (read on for more details). Also, make sure your travel arrangements to the terminal itself are all in hand – don’t forget to account for last-minute traffic and book your parking in advance if you need it.
 
What to expect on embarkation day
Embarkation typically begins at around midday and can last until around 4.30pm. In many ways, cruise terminals are similar to airport terminals – you have to drop off your luggage, check in, and go through security just like when travelling by air. Boarding for a cruise is often quicker and easier, however, because instead of potentially hundreds of scheduled flights, it’s likely that there will only be one or two ships departing.
 
Even though there are things you can do to make embarkation quicker and easier – online check-in via My Cunard being at top of the list – you should expect some queuing and waiting, especially if you have booked a Britannia grade stateroom.

Preparing for embarkation day

Checklists and essentials to pack
With itineraries all over the world, a suitcase packed for a Cunard voyage will depend largely on where you have chosen to sail (visit our full packing guide for more information). However, there are a few essentials that you might want to pack in your hand luggage to get the most out of your first day on board.

• Documentation – any documents you require to board, including passport, boarding pass (printed or on your device), insurance documents, and any other relevant documentation.
• Something to drink – most terminals have a café or somewhere to get some refreshments, but to avoid disappointment or queuing, you might like to bring your own drink to keep hydrated while you wait. If you want to bring alcohol on board, Cunard permits you to bring one bottle per person up to 1 liter (remember that if you are flying before your cruise, hold luggage must be used to store liquids). You can consume this in your stateroom for no additional charge, or in one of our restaurants (a corkage fee will be applied in this instance).
• Swimming costume – weather permitting, the pools may be open once you board, so if you wish you can enjoy them right away without having to wait for your luggage to arrive. Towels are provided poolside, so you needn’t worry about those. Don’t forget the sun lotion if it’s warm weather!
• No prohibited items – like other methods of travel, there are some items that are not permitted on board a Cunard cruise. You can find the full list here. Failure to comply may result in confiscation or, in extreme circumstances, denied boarding.

Travel documents and identification
Whether you have checked in online or not, we suggest bringing all the below with you, as you may be asked to show them at the terminal.

• Passport
• Proof of travel insurance (this is not mandatory for guests from USA and Canada, but is highly recommended)
• Visa and vaccination documents, if applicable

If you have checked in online, you’ll also need to bring:

• Luggage labels (these should be pre-printed and attached to each item of main luggage)
• Boarding pass (printed or on your mobile device)

Luggage handling and tags
Most cruise terminals operate a simple enough luggage system, but if you’ve not seen it before it can seem daunting. Don’t forget that terminal staff are always on hand to point you in the right direction if you are unsure.

Firstly, you will need to print off your luggage tags. These are available to print via My Cunard, once you have completed your online check-in. They include your name and stateroom number, and some simple instructions explaining how to fold and attach them to your luggage. You can print as many as you like - as long as your travels don’t include flights, you can take as much luggage as you wish on board (though each bag must weigh under 23kg).

Luggage is dropped off just outside the terminal doors, near to large, numbered signs. The numbers correspond to the deck your stateroom is on – this can be found on your boarding pass. Simply find the sign with your deck number on, ensure your luggage tags are firmly attached, and leave them near the sign, or hand them to a member of staff. The luggage will be loaded onto the ship and delivered straight to your suite or stateroom, as per the luggage tags. Voila!
 
What to wear on embarkation day
This will largely depend on your itinerary. If you’re embarking during a Barcelona summer or a Melbourne winter, for example, light, loose clothing, and a sunhat are advisable. Embarkations in cooler weather, in somewhere like Vancouver or New York, may call for additional layers. Check the local weather to see what is most appropriate. Whatever the forecast predicts, we suggest comfortable shoes in case of queues; and of course, you may find that you walk a lot on board as you explore your new home away from home.
 
Embarkation day travel
Traveling to the cruise terminal should be planned in advance. Terminals may be accessible by train, air, or road. If you’ll be flying in, try to book a flight that is due to arrive in plenty of time, so that you still make your sailing if there are airport delays. Likewise, if you’ll be arriving by car, ensure you leave enough time to account for traffic - and book your parking in advance. It’s worth noting that if you book the Cunard Fare, you get parking or transfers included (subject to availability), making the journey even easier.
Aspinal of London shoot on board the Cunard liner Queen Mary 2 in Southampton. Picture date: Wednesday May 25, 2016. Photograph by Christopher Ison © 07544044177 chris@christopherison.com www.christopherison.com

Navigating the embarkation process

Arrival at the cruise terminal/port
Precise locations and facilities depend on which cruise terminal or port you are sailing from. Usually, there will be long-stay car parking near to the terminal and staff will be outside to direct you. Local taxis will drop you off just outside the departures entrance. Most terminals have bus routes that stop very close by. If you are taking public transport, make sure you familiarize yourself with the route you need to take from the station or bus stop to the terminal. Alternatively, taxis will likely be on hand.
 
Embarkation assistance
Most cruise terminals are fully accessible for mobility scooter and wheelchair users, with ramped walkways and elevators available. Some assistance is available; ensure you complete your On Board Needs questionnaire prior to sailing so that we are aware of any assistance required. Please note that we cannot offer assistance with hand luggage, so we advise this is kept to a manageable level for yourself and any traveling companions.

If we have a high number of guests requiring assistance at the terminal, you may be asked to wait in turn.
 
Security and check-in procedures
Checking in online via My Cunard is an easy way to minimize time spent at the terminal and is available to complete 21 days before sailing. However, if you’re unable to do this, or you’d prefer not to check in online, you can still check in at the terminal desk. Either way, ensure you have all your documentation with you on the day.

At the check-in desk, your boarding pass will be checked, if you have completed online check-in, against your passport details. Delays may occur if your My Cunard check-in information doesn’t match your passport. You may also be asked to re-take your photograph (another feature of online check-in) if the photo submitted doesn’t fit the requirements. If you haven’t checked in online you will also go through this process, your details will be taken, and your boarding pass handed to you.

Once you’re checked in, you’ll be asked to wait to be called to security. The order is decided by stateroom grade and location. This is likely to be the longest wait you experience before boarding, so ensure you have drinks and snacks with you in case of delays.

Security consists of an airport-style X-ray conveyor belt for hand luggage. You’ll be asked to remove your belt, loose change, and other metal or electronic items on your person. You may also be asked to remove your shoes. You’ll then pass through a sensor gate, and security staff may check you over as an additional precaution.

Once you’ve collected your belongings after these checks, you’re free to proceed up the gangway and board your Cunard Queen.
 
Boarding the ship smoothly
There will be a short walk to your ship from the cruise terminal, and lifts will be available where required. Crew will meet you at the gangway to check your boarding pass, and they’ll also take your picture to enable fast boarding on shore days during your voyage. Once this is complete, you’ll walk on into the warmly lit, shining Grand Lobby of your Cunard Queen, welcomed by smiling crew members. You have arrived, and your voyage can now begin.
Woman on boat in Icy Strait Point Alaska

Arrival on board

Welcome on board
After you step onto your Cunard Queen for the first time, enjoy that one-of-a-kind sensation. That feeling when you know you’re at the start of your vacation, with days or perhaps even weeks ahead that you can spend however you please. But, before you can find your new favourite bar at sea, explore the spacious decks, or tuck into the buffet, you need to find your suite or stateroom.

The gleaming bellhops and other crew members in the Grand Lobby will direct you to the elevators. The first digit of your stateroom number (shown on your boarding documents) tells you which deck you need. You may be greeted by more crew when you reach the correct deck, but if not don’t worry – staterooms are signposted to your left and right when you exit the elevators.

Once you find your room, you’ll see an envelope in the pigeonhole just outside. This contains a swipe key card for each person in the stateroom – use one to gain entry. Welcome to your home away from home.

Inside the suite or stateroom, you will find several useful documents: a welcome letter, a guide to My Voyage (our mobile-friendly voyage planner and booking tool), and your first Daily Program, showing all the different activities you could choose to do that evening. This program will be delivered afresh to your room each evening for the following day, and each one is full of things to do on board during your voyage. You could do as much or as little as you like – it’s entirely up to you.

Soon after you arrive, your steward will come to greet you (or, if you are a Queens Grill guest, your butler). They will introduce themselves, show you around your suite or stateroom, and invite you to ask any questions you might have. They will also give you their on board phone number, so you can call them if you require anything during your stay. Your steward will turn down your room twice a day for the duration of your voyage, and they are your first point of contact for any stateroom-related queries or problems.

You could stay to unpack with a glass of the sparkling wine left for you to enjoy, or perhaps you’d prefer to start exploring the ship straight away. Of course, if you are a Queens Grill Suite guest, your butler could unpack for you.
 
Safety drills and procedures
Once you’ve found your accommodations, you have a couple of safety tasks to complete before the ship sets sail. The first is to find your muster station.

Muster stations are set locations around the ship where guests need to report to in the case of an emergency. Your muster station is written on your cruise key card, which you’ll have found outside your stateroom. You should report to your muster station as soon as you can, and before the ship sets sail. Crew members will meet you there to scan your card and give you some key information.

In addition to this, a video will be playing on the television in your suite or stateroom, giving you additional information about emergency procedures, including evacuation routes and lifejacket locations. We ask that you watch this video in its entirety before your ship sets sail. You will also notice an evacuation route displayed on or near your door. Again, please make note of this and ask your steward if you have any concerns.

A safety drill may take place on embarkation day. Please listen to crew members during this drill and follow instructions as required.

Exploring the ship
Most of the ship is open on embarkation day for you to explore. Once you have found your suite or stateroom, and reported to your muster station, you are free to rest or roam as you please. Perhaps you wish to go to the top decks to breathe in the sea air and enjoy a cocktail at the poolside bar. Or maybe you wish to find a coffee and a cosy nook at Café Carinthia, or visit one of the largest libraries at sea to find your perfect vacation read? You could explore the many bars and restaurants available on board; the embarkation day buffet at the Lido (Queens Elizabeth and Victoria) or Kings Court (Queen Mary 2) is ideal for a spot of lunch after the embarkation process.

Though the ship seems large, you’re invited to relax wherever you find yourself. You have plenty of time ahead to explore and orient yourself – all entirely at your own pace. It’s your vacation, after all.
 
Reservations and activities on board
Many activities, such as the spa and alternative dining, can be booked ahead of your voyage on My Cunard. However, these and various other experiences can also be booked on board if you prefer. You could do this using your phone and the My Voyage app (you will find instructions on how to find and use this in your stateroom) or via the Purser’s Desk on board. Grills guests have the added personal touch of a Grills concierge, or a dedicated butler to help them with bookings too. Spa treatments, Shore Experiences, selected dining options, internet packages, drinks packages, and selected entertainment and events are all bookable. For families, children’s clubs are also available to book daily: again, use My Voyage or call the reception desk for assistance.

The buffet opens in the early afternoon, as do the pools and deck bars (in fine weather), and cafes. Mareel Wellness and Beauty may not be open for treatments, but it may be open for tours and for you to browse their extensive menu. Why not pick the perfect way to pamper yourself later on in the voyage, and perhaps even enjoy a special discount? Multiple parties and sailaway events begin in the late afternoon, and live music – which you’ll find throughout many on board venues – begins in earnest in the evening. Not to mention the restaurants. Be welcomed into a world of culinary delights night after night, all served with a generous helping of our famous White Star Service.

The on board shops and casinos are not open straight away, but will be ready to welcome you when the ship is 12 miles out to sea.
Woman reading a book with her feet in a pool on board a Cunard cruise ship

Our top tips for a stress-free embarkation day

Check in online
As mentioned above, this one is a big time-saver at the cruise terminal. Check in online via My Cunard from 21 days before your sail date to save additional queuing and paperwork at the check-in desk. Filling in your complete information will also help speed the process along on the day itself.
 
Priority embarkation
If you’re keen to get on board as quickly as possible, the best way to do so is to with priority embarkation. This is a separate queue in the terminal with fewer people, so you can board even more efficiently. Guests staying in our Princess or Queens Grill Suites get priority embarkation, and also get an earlier boarding time; you could get to your terminal as early as midday. This means fewer queues and more time exploring on board.

Platinum or Diamond Cunard World Club members also get priority embarkation (but not necessarily an earlier arrival time as this depends on stateroom grade). View our loyalty benefits to find out more.

Couples getting married on board with our Celebrations at Sea package also get priority embarkation.
 
Arriving early vs. arriving later
This one is easy: try your best to arrive at the cruise terminal on time! Your boarding pass, available on My Cunard once you check in, will give you a set arrival time. Your boarding time will depend on which stateroom grade you are (Grills guests get priority embarkation, and so will board earlier in the day), and on where in the ship your stateroom is located. This system helps the terminal staff to get everyone boarded safely and quickly and prevents a build-up of queues in the terminal and on the gangways.

If you arrive early, thinking you will get on board quicker, think again – staff are likely to ask you to wait until your allocated boarding slot. If you arrive too late you risk being denied boarding, so do what you can and plan for traffic or other eventualities.
 
Prepare to wait
Even if you check in online, arrive in the correct timeslot, and have all your documents ready, you may still experience some queues during the embarkation process. The best way to deal with this is to be prepared. Wear comfortable shoes and clothing, bring a drink to stay hydrated, a few snacks to stave off hunger, and something to keep you occupied, like a good vacation read.
 
Know your stateroom number
Some bookings may have a stateroom assigned weeks before sailing, and some only just before, if you are fortunate to win a last-minute upgrade. Either way, check and re-check your boarding pass so that you become familiar with your stateroom number. The first number is your deck, and knowing this will make it much easier once on board to find your stateroom. The last number is also helpful: odd numbers are found on the starboard (right) side of your ship, whereas even numbers are on the port (left) side.
 
Consider alternative dining
The embarkation buffet on board with Cunard is a cut above what you would normally expect, but despite the generous size it can get busy, particularly around mid-afternoon when most guests are on board. Your stateroom restaurant (Britannia, Britannia Club, Princess or Queens Grill) will also be open from around 1pm and may provide a more comfortable option. Booking an elevated meal on your first night is also a brilliant tip – Steakhouse at the Verandah, for example, is often booked up later in the voyage, but on embarkation night has space to spare. Book it ahead of time on My Cunard or try your luck once on board.
 
Put your phone on airplane mode
Unless you have purchased one of our internet packages, you will be charged maritime roaming rates if you fail to switch off your data roaming on your mobile or tablet device. This can rack up an unpleasant bill by the end of your voyage, so we strongly suggest switching on airplane mode once your ship leaves port. Don’t worry – My Voyage works on the ship’s WiFi at no additional charge, so you can use this service to book and plan activities without concern.

Embarkation FAQs

What should I bring with me on embarkation day?
Apart from your main luggage, we suggest that you keep the following in your hand luggage for embarkation day:

• Documentation – passport, boarding pass (if you’ve checked in online), proof of insurance (if purchased), any required visa or vaccination information
• Valuables
• Drink and snacks
• Weather-suitable items: jacket/cardigan, sun lotion, sunhat
• Swimsuit

Can I board the ship early?
No; you will be permitted on board the ship according to the arrival time stated on your boarding pass. Please ensure you check this before you depart for the terminal to reduce your waiting time.
 
Are there any age restrictions for embarkation?
Guests under 18 cannot check in by themselves; they must check in at the same time as the accompanying adult on their booking.
 
Can I bring my own food and drinks?
Yes, you can, and we recommend bringing water and snacks in case of terminal queues. You can also bring a bottle of alcohol (1 liter per guest) on board to enjoy in your stateroom, or (for a corkage fee) in one of our restaurants. We strongly recommend that glass bottles are carried in your hand luggage, as we cannot be held liable for any breakages that may occur in main luggage items.
 
Is there storage available for carry-on bags during embarkation?
Similar to most airports, cruise terminals do not include storage for hand luggage. Unattended items of any kind are considered a security risk and will be removed and may be destroyed. Ensure you pack suitably for your hand luggage, and that your bags are not too large or too heavy for you to handle until you reach your suite or stateroom.
 
Can I change dining or activity reservations on embarkation day?
Yes, you can. Any reservations made via My Cunard in the lead up to your cruise can be changed either on My Voyage or by contacting reception once on board (Grills guests can enjoy the service of their concierge to assist them). My Voyage will be available once you board, so you can make new reservations on there as well for the days ahead.
 
What time are staterooms ready on embarkation day?
Typically, suites and staterooms are available as early as 1pm. Grills Suites will be made available first. If your stateroom is not ready for you when you board, you can relax in one of our on board venues instead, take lunch at the buffet or main dining restaurants, or enjoy a dip in the pool while you wait – remember to pack your swimsuit in your hand luggage!
 
What if I miss my embarkation time?
Please make sure you check the arrival and final boarding times on your boarding pass. We will do our utmost to get you checked in on arrival, but cannot guarantee boarding if you miss the final embarkation time.

Can I keep my cruise card?
Yes, you are able to keep your cruise card after your cruise.

If you would prefer not to keep your cruise card, there will be rubbish bins available when you disembark.

I had to leave the ship early and I left my luggage on board, who do I contact?
Any luggage that has been left on board will be landed in Southampton at the end of the voyage and then transferred to the Luggage Handling Company in Southampton, where it will be safely stored in their warehouse until further notice.

To arrange delivery or collection please contact (800) 728-6273 between Monday - Friday 5am - 6pm PT (8am-9pm ET); Saturday 6am - 5pm PT (9am-8pm ET); Sunday 6am - 3:15pm PT (9am-6:15pm ET) or alternatively, you can email: info@thebaggagehandlingcompany.com.

Please note, delivery charges are the responsibility of the passenger.

How do I register my disability or medical requirements?
If you do have any disability or medical requirements, please let us know at the time of booking or as soon as the need is known via the online form on My Cunard.

We ask that you complete and return the questionnaire as soon as possible and ideally, no later than 14 days before departure; this is to ensure there is sufficient time to be able to contact you should we need to discuss any of the information that has been provided.

Our full mobility scooter policy, and other information, can be found on our on board needs webpages.

Can I take more than one mobility aid with me?
Yes, as long as you are booked into the correct accommodation for your equipment, you are welcome to bring more than one mobility aid. For further information, please see the question - 'Which cabins are suitable for mobility scooter users?'

I lost something on the ship. Do you have a lost property?
If you have left property on board please complete our email form, selecting 'Lost property' as the topic, on our Contact us page, ensuring that you complete all fields. We will contact you within four to eight weeks to advise whether or not your item has been found.

Please note that due to the volume of lost property, safety and hygienic reasons, only the following items will be returned:

Jewelry, binoculars or watches (found in stateroom)

Electrical items including tablets, e-readers, computers, laptops with/without chargers, cameras, camcorders, mobile phones, chargers found with an electrical item

Handbags (non-hold luggage), clutch bags, purses and wallets (found in stateroom with an identifiable item within)

Passports, unless contacted on the day of departing the ship, will be immediately handed to the relevant Consulate Office.

Where possible items found on board and not traceable to a guest will be landed ashore to potentially be reunited if identified by the owner. All other lost property items will be disposed of on board appropriately, after the end of the voyage.

How long does it take to return lost property?
Depending on the location of the ship and when items are landed ashore, it can take a minimum of eight weeks for our Lost Property team to receive, catalog and post found items. International postage times may vary. Please note a nominal charge will be made to cover administration and postage costs.

The collection of items in person is available only with a prearranged appointment.

What happens to unclaimed lost property?
Items will be kept for three months after being landed by our shore Lost Property team. If unclaimed, we reserve the right to dispose of or donate the items to approved charities.